1. 1 The DLI Contacts and Designates Survey: Ontario regional profile Gaëtan Drolet Train the Trainers February 23-25, 2010 Université de Montréal Montréal, QC

2. 2 Introduction to the survey Objectives of the survey: Provide important information to the DLI Section, the External Advisory Committee (EAC) and the Education Committee Help plan how to better serve DLI Contacts and DLI institutions Learn more about the situations and requirements of DLI contacts and designates Provide feedback to DLI contacts and designates Engage DLI contacts and designates in planning for the future

3. 3 Quick Overview Final count --97 completed online surveys Response rate: Overall 82% (97/118) DLI contacts 92% (66/72) Designates 67% (31/46) Response rate for contacts allows us to treat it as a census DLI Contacts (68%) Designates (32%)

4. 4 Quick Overview Survey language used: English 78.4 % French 21.6 % Respondents by DLI region: Atlantic 18.6 % Quebec 20.6 % Ontario 33 % West 27.8 %

5. 5 Q9 Respondents by region in %

6. 6 NATURE OF AND SUPPORT FOR DATA SERVICES

7. 7 Q5 In your wider work do you consider yourself to be a____ person? Recorded in %

8. 8 Q7 Percentage of your work dedicated to data by region and size of institution

9. 9 Q8 Are data and GIS tasks or responsibilities specified in your job description?

10. 10 Q4 How long IN TOTAL have you served as DLI contact … at your institution?

11. 11 Q12 Does your institution offer a dedicated data service?

12. 12 Q16 % Data extractors used at your institution?

13. 13 Section II: Q23 Satisfaction with the support you receive from your local institution to provide data services  From 1=completely dissatisfied to 5=completely satisfied

14. 14 Q24 DLI contacts ranking the following areas of support as the first priority to most improve the data services at your institution Number in brackets indicates ranking Canada-wide, % is your region 1. Increased funding 66.7% (1) 2. Computing support 57.1% (7) 3. Statistical support 37.5% (5) 4. GIS support 36.4% (4) 5. Higher management support 33.3% (3) 6. Reference service support 25% (6) 7. Physical space 25% (8) 8. Technical support 18% (2)

15. 15 Q22 Relationships with RDC / Canada and Ontario

16. 16 Summary: Nature of and Support for Data Services – Canada Size of institutions can be measured in quartiles with 25% in each of the following groups: very small (<5K), small (5-10K), medium (10-20K) large (20K+) Half of respondents in smaller institutions have fewer than 5 years experience 64% in larger institutions have 6-10 years experience Approximately 70% have data responsibilities as part of their job description Contacts with multiple hats with many variations exist in all but large institutions

17. 17 Summary: Nature of and Support for Data Services – Ontario Highest number of designates in the country (n=12). DLI contacts consider themselves to be primarily data persons (50%) and government documents persons (40.6%). Percent of work dedicated to data ranges from 11% to 60%. After Quebec, one of the less experienced group of DLI contacts in the country in terms of years. Has the greatest percentage of dedicated data services IDLS, Nesstar and CHASS are the most-often used data extractors

18. 18 SATISFACTION WITH DLI PRODUCTS, SERVICES AND DLI SECTION

19. 19 Q28 How often do you access DLI products and services: Almost all contacts (n=64) used CANSIM on E-STAT Ontario:70% daily or weekly. 76.4% access CANSIM II on CHASS Ontario 31.6% weekly and 15.8% never. 65.6% of DLI contacts access the DLI Training Repository Ontario 72.2%

20. 20 Seldom or Never Accessed/Canada Reports and Reference materials (33.8%) Product release dates (26.2%) Survey names and acronyms (26.6%)

21. 21 Ontario Canada Read DLI list messages daily or nearly every day 84.2 89.2 Write DLI list messages daily or nearly every day 15.8 10.8 Search DLI list messages daily or nearly every day 36.8 16.9 Q28 How often do you read, write and search the dlilist? (%)

22. 22 Ontario Canada Read DLI list messages seldom or never 10.5 6.1 Write DLI list messages seldom or never 26.3 36.9 Search DLI list messages seldom or never 21.1 21.5 The Flip Side…

23. 23 Q30 Level of DLI contact satisfaction with DLI products and services/Canada

24. 24 Q34 Top improvements to DLI products and services that would help you to work more effectively with data users at your institution

25. 25 Same List Without Percentages… 1. Expansion of business/economic collection 2. Expansion of aggregate statistics collection 3. A single version of CANSIM on the STC website 4. Access to longitudinal pumfs 5. Quality and standardization of metadata 6. Expansion of administrative public use files

26. 26 Summary: Satisfaction with Products, Services, DLI Section DLI section: numerous and positive comments about the DLI staff top improvement mentioned is language of your choice n=5 contacts. FTP site: negative comments about the organization and documentation of the FTP site, version control, directory naming Census/Geography products of most concern here Products and services: comments on Pumfs/metadata about CANSIM (n=19) comments about access. Improving the DLI website as first priority.

27. 27 THE TRAINING ENVIRONMENT

28. 28 Q39 As DLI contacts, do you usually attend DLI training workshops?

29. 29 Q42 Overall, how satisfied are you with the DLI training?

30. 30 Q43Training topics and their importance Fairly important and very important categories were collapsed Top and bottom ranks are presented. Results are provided first for Canada as a whole and then for your region. In determining the least important training areas for each region, we use the bottom 5 from the 18 categories of question 43.

31. 31 Q43 Most important training topics and delivery modes…Canada

32. 32 Most important training topics and delivery modes…Ontario

33. 33 Less important training topics and delivery modes…Canada

34. 34 Less important training topics and delivery modes…Ontario

35. 35 Summary on importance of training areas  Common important training for Ontario and Canada: - Regional workshops - Subject matter presentations - DLI section presentations - Hands-on training  Less important training areas for all regions: - National workshops

36. 36 Q45 Knowledge and competencies  How do you evaluate your own knowledge and competency on 12 aspects.  Fairly competent and very competent categories were collapsed and the top and bottom ranks are presented below.  Results are provided first for Canada as a whole and then for Ontario.

37. 37 Q45 Evaluation of your knowledge or competency on the following aspects:

38. 38 Evaluation of your knowledge or competency on the following aspects:

39. 39 Q45 Less knowledgeable or less competent on the following aspects:

40. 40 Less knowledgeable or less competent on the following aspects:

41. 41 Summary on knowledge and competency  All regions feel comfortable with: - Census - Finding and retrieving aggregate statistics - Knowledge of DLI surveys o But feel less comfortable with: - Using software to manipulate variables - Using software to create specific file formats - Knowledge of data outside DLI - Statistical and data literacy

42. 42 A FEW FACTS ABOUT DESIGNATES

43. 43 Designates characteristics Served an average of 4.66 years as designates (n=31/46) % of time dedicated to data (30.7%) GIS (20.5%) other work (48.8%) 42.5% do DLI classroom instruction (Contacts 54% - 85%) DLI workshops attended by 53.3% Overall satisfaction with DLI training 4.19 (Contacts 4.13 – 4.58)

44. 44 From the comments: The clientele for DLI training  Official clientele for the DLI workshops: DLI Contacts  Respondents have identified other clients who have DLI training needs: 1. Designates 2. Students 3. Professors 4. Researchers/Managers 5. Reference Librarians/Library Technicians

45. 45 Training the trainers Training the intermediaries Training the back-up Training the local colleagues Training the end-users Coordinators Instructors Future Instructors DLI contacts Designates Reference, GovDocs, GIS Librarians Students, Faculty, Researchers, Managers The Training Continuum

46. 46 DISCUSSION

47. 47 Discussion: The Survey Results General reactions? What surprised you? What did not surprise you?

48. 48 Discussion: Training Should the different sizes of institutions be considered in planning DLI training? If so, how? For smaller institutions should the focus of training be mostly on data or on statistics as well? Does DLI play a role in local training of colleagues, researchers, students ? National workshop. Role? Timing of DLI training?

49. 49 Discussion: Designates ● The Ontario has the highest number of designates compared to other regions. There are implications for back-up when a contact is not available. Should we strive to include more in our training? ● Training of designates? Some designates ask for more local and regional training.

50. 50 Discussion: Institutional support  Do you have it?  Can you talk directly to your library director? Need to inform or train the directors about the programme? DLI role?  Ways DLI can help with institutional support.

51. 51 Discussion: DLI list Why do some contacts never write to the list? Should this be a concern? If so, what can we do about this? Why do just over 20 percent of contacts never search the DLI list. Should this be a concern? Is so, what can be done about this?

52. 52 Discussion: Products & services Is there a need for more information on seldom- or never-accessed products & services (i.e., reports & reference materials, product release dates, survey names & acronyms) Suggestions for improvement of the ftp site?

53. 53 Discussion: Competencies Think about what competencies are most important for your role and type of institution. Think about competencies that you don’t have, but would like to. Think about how your competencies and training needs have changed over time. Bring your thoughts about competencies and training to the Train the Trainers session...

54. 54 Thank you to DLI contacts and designates for their participation to this survey.