1. Survival or Thrivival? Maneuvering through Change & Transition Volunteer Learning Team Conference Girl Scouts of Western Washington, 2011

2. Keys to Success Provide a Language for Change Provide a Language for Change Build a Framework for Understanding Build a Framework for Understanding Tactically Plan for the Business Mechanics & Human Dynamics Tactically Plan for the Business Mechanics & Human Dynamics

3. Creating a Language… What’s the difference between Change & Transition?

4. C H A N G E External External Frequent Frequent Defined time-frame Defined time-frame Defined Event Defined Event Socially Accepted Socially Accepted Socially Supported Socially Supported T R A N S I T I O N Infrequent Infrequent No time-frame No time-frame Multifaceted Multifaceted Internal Internal Not Socially Accepted Not Socially Accepted Socially Unsupported Socially Unsupported

5. Where Lasting Change Begins ME YOUWE “Thrivival”

6. When Survival Occurs WE You Me

7. Reality Check! Draw Your Circles of Where Your “Me/You/We” is with the Current Changes!

8. Framework for Transition

9. UNIVERSAL PHASES OF TRANSITION UNIVERSAL PHASES OF TRANSITION Phase LOSS OF OLD Phase CHAOTIC CHANGE Phase EMERGING IDENTITY Phase FULL- SCALE CHANGE

10. PHASE 1 ENDINGS PHASE 2 MORPHING PHASE 3 BEGINNING PHASE 4 ATTAINMENT Loss of Old Chaotic Change Emerging Identity Full-Scale Change Anger Frustration Sadness  Loss  Rumors  Denial Detachment Confusion Resistance  Sabotage  Cliques  Cannibalism Excitement Commitment Renewed Faith  New Focus  New Actions  New Beliefs Achievement Pride Satisfaction  Natural rhythm  Cohesion  Results UNIVERSAL PHASES OF TRANSITION

11. PATTERNS OF TRANSITION PATTERNS OF TRANSITION EndingsMorphingBeginningAttainment

12. Reality Check! Draw the Picture of Your Pattern of Transition

13. Thriving Through Transition Tactical, Practical & Accountable Actions to Take

14. Tools For Success PHASE 1 DO’S Get Oriented Get Oriented Inventory What’s Changing Inventory What’s Changing Sort & Express Sort & Express DON’TS Discount Discount Devalue Devalue Ignore Ignore

15. Your Thoughts? #1 What is ONE thing you need to let go to move through our current changes?

16. Consequences for NOT Engaging PHASE 1  Same ‘Ol  Leave Behinds  Pollution

17. Tools for Success Phase 2 DO’S ● Communicate Clearly & Often ● Temporary fixes ● Be Creative! DON’TS Personally Shut Down Obsess on disasters Make negatives into positives

18. Your Thoughts? #2 What is your main concern about our current changes?

19. Consequences for NOT Engaging PHASE 2 Walking Zombies Unintended Changes False Starts

20. Tools for Success Phase 3 DO’S Make Requests Make Requests …Aim and fire …Aim and fire Practice new skills Practice new skills Create “home-runs” Create “home-runs” DON’TS Do it all Yourself Do it all Yourself Focus on “Ready” Focus on “Ready” Wait-and-See Wait-and-See Eat the whole elephant Eat the whole elephant

21. Your Thoughts? #3 What do you need most from Us and how will I get it?

22. Consequences for NOT Engaging PHASE 3 Polishing the Doors Silo Reconstruction 10-Headed Beast

23. Tools for Success PHASE 4 DO’S Define Success Define Success Establish Signs Establish Signs Track progress & self-correct Track progress & self-correct Reward success Reward successDON’TS Forget the vision Forget the vision Overlook mistakes & landmines Overlook mistakes & landmines Ignore efforts & achievement Ignore efforts & achievement

24. Your Thoughts? #4 When will you know we’ve been successful with all the changes?

25. Consequences for NOT Engaging PHASE 4 Invisible success Invisible success Melt-down & burn-out Melt-down & burn-out Limping Thoroughbred Limping Thoroughbred

26. Wrap Up 3-2-1