1. 1 Monitor Coordinator Innovator Facilitator Mentor Broker Producer Director Leadership Roles Competing Values Framework Quinn, Robert, E. et al (2003) Becoming a Master Manager: A Competency Framework 3 rd Ed., US, John Wiley & Sons

2. 2 Monitor Coordinator Innovator Facilitator Mentor Broker Producer Director InternalExternal Control Flexible Human Relations Model Open Systems Model Rational Goal Model Internal Process Model Competing Values Framework Quinn, Robert, E. et al (2003) Becoming a Master Manager: A Competency Framework 3 rd Ed., US, John Wiley & Sons

3. 3 ModelRoleCompetencies Human Relations Internal and Flexible Mentor Understanding self and others Communicating effectively Developing employees Facilitator Building teams Using participative decision making Managing conflict Open Systems External and Flexible Innovator Living with change Thinking creatively Managing change Broker Building and maintaining a power base Negotiating agreement and commitment Presenting ideas Rational Goal External and Control Producer Working productively Fostering a productive work environment Managing time and stress Director Developing and communicating a vision Setting goals and objectives Designing and organising Internal Processes Internal and Control Coordinator Managing projects Designing work Managing across functions Monitor Monitoring individual performance Managing collective performance and processes Analysing information and critical thinking Summary of Competing Values Framework

4. 4 Appreciating each of the four models Acquiring and using the competencies associated with each model Actively integrating competencies across models to deal with managerial situations we face Main Challenges Quinn, Robert, E. et al (2003) Becoming a Master Manager: A Competency Framework 3 rd Ed., US, John Wiley & Sons

5. 5 Negative Zone in Leadership Effectiveness Negative Zone Positive Zone Negative Zone Unaware Unskilled Unpolished Quinn, Robert, E. et al (2003) Becoming a Master Manager: A Competency Framework 3 rd Ed., US, John Wiley & Sons Unrealistic Impractical Opportunistic Disruptive Pace Setting Individualistic Unreceptive Unfeeling Sceptical Cynical Resistant Unimaginative Tedious Too Democratic Slow Indecisive Soft Hearted Permissive Abdicate Caring Considerate Process Facilitates Expert Well prepared Dependable Reliable Creative Envisions Resourceful Astute Task Oriented Initiates Action Gives Direction Decisive Mentor Facilitator Monitor CoordinatorDirector Producer Broker Innovator