1. Chapter 3

2. Kolb’s Experiential Learning Model Reflective Observation (discussion) Concrete Experience (exercises) Abstract Conceptualization (reading) Active Experimentation (personal application assignments) Knowledge

3. Concrete Experience (CE)  Learning from feeling:  Learning from specific experiences  Relating to people  Sensitivity to feelings and people  Reliance on one’s ability to be open- minded and adaptable to change

4. Reflective Observation (RO)  Learning by watching and listening:  Careful observation before making a judgment  Viewing things from different perspectives  Looking for the meaning of things  Reliance on one’s own thoughts and feelings to form opinions

5. Abstract Conceptualization (AC)  Learning by thinking:  Logical analysis of ideas  Systematic planning  Acting on an intellectual understanding of a situation  Reliance on theories and ideas to solve problems

6. Active Experimentation (AE)  Learning by doing:  Ability to get things done  Risk taking  Influencing people and events through action  Experimenting

7. Learning Style Type Grid

8. Diverger Style  Strengths:  Imaginative ability  Understanding people  Recognizing problems  Brainstorming CE/RO

9. Diverger Style  Organizational Excess:  Paralyzed by alternatives  Can’t make decisions  Org’l Deficiency:  Idea poor  Can’t recognize problems and opportunities CE/RO

10. Assimilator Style  Strengths:  Planning  Creating models  Defining problems  Developing theories RO/AC

11. Assimilator Style  Organizational Excess:  Castles in the air  No practical application  Organizational Deficiency:  Unable to learn from mistakes  No sound basis for work  No systematic approach RO/AC

12. Converger Style Strengths:  Problem solving  Decision making  Deductive reasoning  Defining problems AC/AE

13. Converger Style  Organizational Excess:  Solving the wrong problems  Hasty decision making  Organizational Deficiency:  Lack of focus  No testing  Scattered thoughts AC/AE

14. Accommodator Style  Strengths:  Getting things done  Leadership  Risk taking CE/AE

15. Accommodator Style  Organizational Excess:  Trivial improvements  Meaningless activity  Organizational Deficiency:  Work not completed on time  Impractical plans  Not directed to goals CE/AE

16. Chris Argyris’ Question assumptions underlying mental models Refine prevailing mental models Problem-solving focus Analysis of the process of defining and solving problems Coping orientation Creative orientation Single-loop learningDouble-loop learning ADAPTIVE GENERATIVE

17. Reflection Process Analysis of the problemArticulation of a problem Formulation and testing of a tentative theory Action (or deciding whether to act)