1. © 2011 VMware Inc. All rights reserved Confidential VMware’s Journey to the Cloud: Leveraging Hyperic for Portal Infrastructure Monitoring March 2012

2. 2 Confidential Leveraging Hyperic for Portal Infrastructure Monitoring  VMware’s IT department leveraged Hyperic for monitoring TCServers on VMs. Solution provided visibility into multiple metrics, including VM load average, threads, JVM resources, disk usage, VM memory usage and CPU usage. Monitor provisioning has been greatly simplified and sped up through the creation of Hyperic monitoring defaults. 57% application growth over a one-and-a-half year period resulted in no increase in administrative headcount due. Early warnings and alerts from Hyperic allow the administrative team to proactively resolve potential issues before they result in outages affecting customers.

3. 3 Confidential Proactive, Scalable Monitoring Needed  A dynamic, fast-growing environment required an easily implemented and scalable solution.  Other solutions required too steep a learning curve to implement. Dedicated administrative resources would be required to support other solutions.  A scalable, low maintenance and easy to implement solution was required. Needed the ability to automatically configure monitoring for new resources. Customization for certain resource types also required.

4. 4 Confidential Solution  Hyperic’s “Hub and Spoke” model allowed for automatic configuration through infrastructure discovery.

5. 5 Confidential Implementation Details Install Hyperic Agent on VM and configure agent to communicate with central Hyperic server. Resources are automatically detected and monitors are created from monitoring defaults. Configure monitoring defaults for each type of resource. Assign appropriate escalation schemes to each alert. Create clearing alerts to automatically recover from alerts. Install central Hyperic server for each environment (Development, QA, Production, etc.). Configure users, roles and escalation schemes. One day for installation and configuration One week to configure Included in Linux VM build, so less than an hour to configure

6. 6 Confidential Benefits  Automatic configuration of monitors and alerts for new resources  Proactive monitoring and alerts that enable the administrative team to resolve issues before they result in loss of service  Able to grow the number of applications administered by 57% while keeping the same headcount on the administration team  Increased application stability and availability for VMware’s internal and external customers

7. 7 Confidential Future Plans  Leverage Hyperic’s ability to run scripts in response to alerts by running a script to restart TCServer instances  Use Hyperic’s groups to provide meaningful metrics to management  Leverage Hyperic’s dashboard functionality to give real-time monitoring information to stakeholders on projects

8. 8 Confidential For more information Grant Nowell, gnowell@vmware.comgnowell@vmware.com David Heffelfinger, dheffelfinger@vmware.comdheffelfinger@vmware.com