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Service Provider Service Provider The Client The Client Expectations Info Flow Skepticism Scope Management Reporting System Quality Management Value for.

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Presentation on theme: "Service Provider Service Provider The Client The Client Expectations Info Flow Skepticism Scope Management Reporting System Quality Management Value for."— Presentation transcript:

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2 Service Provider Service Provider The Client The Client Expectations Info Flow Skepticism Scope Management Reporting System Quality Management Value for Money

3 Associates & Partners Customers & End-users Buyer Saler ServiceorProductServiceorProduct Terms of Payment Baselines Contract or Agreement CostCost

4 Technical Framework Financial Framework Legal Framework Cost Time Scope Q Limits of Engagement Cost of Product/Service Delivery Milestones Terms of Payment Contract Product or Service Product or Service

5 ClientClient Consultancy Product Management Recruitment Training AssociatesAssociates Consultancy Project Product Project Talent Management Trainer/Coach EL Agreement SLA Assignment HOA MOU NDA LoE CorporateCorporate Staff & Employees NDA Job-D Employment

6 Advanced Business Engagement Snag Attendance Scope Realization CorporateCorporate CRM & Compliances Scope Identification Commissioning Scope Validation Solutions Delivery Conceptual Completion Client Wish List Client Completion & Close out Conceptual Engagement Terms of Payment Terms BDBDKPIsKPIs

7 FormFormMutualMutual Eligibility Licensed & Registration 1 st Party ContractContract Fitness Adequacy of Baselines Professional Knowledge Funds & Resources 2 nd Party ExchangeExchange Obligations Product or Service Delivery Rights Approval & Consent Terms of Payment Standardized Satisfaction Effectiveness & Expiry Purpose & Definitions Frauds & Arbitration Governing Law Code & Compliances Suspension & Termination Parties & Power of Attorney

8 Commitments Withhold Information 1 st Party NDANDA Protocol Permission to Mention Protect Information Permission to Publish 2 nd Party Notify Information Leak Permission to Use Limited Use for Purpose Term of Agreement The possession of certain confidential or proprietary information relating to pricing data, business data, business plans, marketing data, financial information, processes, procedures, formulas, patterns, compilations, techniques, methodologies (including design), programs (including models), devices, drawings, specifications, manufacturing capabilities, operational information, information about existing and future products, trade secrets, technology, know-how and other confidential information relating to the respective businesses and business interests. Extension Business to Business B2B Business to Client B2C Business to Employee B2E Mutual Confidentiality

9 A Business Unit/Staff Inputs Outputs Functions Zemyd Management Clients


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