1. FRIENDING LIBRARIES The newest nodes in people’s social networks Lee Rainie – Director Pew Internet Project Computers in Libraries – Arlington, VA March 30, 2009

2. Friending libraries 3.30.20092 2000 46% of adults use internet 5% with broadband at home 50% own a cell phone 0% connect to internet wirelessly <10% use “cloud” = slow, stationary connections built around my computer The internet is the asteroid: Then and now 2008 75% of adults use internet 57% with broadband at home 82% own a cell phone 62% connect to internet wirelessly >53% use “cloud” = fast, mobile connections built around outside servers and storage

3. Friending libraries 3.30.20093 Ecosystem changes 1.Volume of information grows 2.Variety of information increases 3.Velocity of information speeds up 4.The times and places to experience media enlarge 5.People’s vigilance for information expands AND contracts

4. Friending libraries 3.30.20094 Ecosystem changes 6.The immersive qualities of media are more compelling 7.Relevance of information improves 8.The number of information “voices” explodes – and becomes more findable 9.Voting and ventilating are enabled 10.Social networks are more vivid

5. Friending libraries 3.30.20095 Behold Homo Connectus A different species with a different sense of … Expectation about access to information Place and distance Presence with others Possibilities of play Time use Personal efficacy Social networking possibilities

6. Friending libraries 3.30.20096 New tech-user typology

7. Overall picture 39% are motivated by mobility 5 groups that are being drawn into deeper use thanks to mobile connections Wireless connections prompt them to use the internet more and feel better and better about its role in their lives Self expression and networking matters to them, but some have mixed feelings 61% are tied to stationary media 5 groups that do not feel the pull of mobility – or anything else – drawing them deeper in the digital world Some have lots of technology, but it is relatively peripheral in their lives. They have plateaued in internet use -- or are on the outskirts of digital life

8. Friending libraries 3.30.20098 Motivated by mobility – Group 1 Digital collaborators (8% of population) Tech lifestyle attributes With the most tech assets, Digital Collaborators use them to work with and share their creations with others. The lead the pack in every dimension of our analysis: assets, actions, attitudes towards technology. Always-on broadband and always-present cell connection is key to their lives. These veteran users are enthusiastic about how ICTs help them connect with others and confident in how to manage digital devices and information.

9. Friending libraries 3.30.20099 Motivated by mobility – Group 1 Digital collaborators (8% of population) Demographics Male: 56% Median age: 39 Race: Diverse Education: 61% college + Household income: 53% make > $75K Employment status: 70% employed FT Community type: 52% suburb; 36% urb. Funky facts: 12 years online 73% married 51% parents minor children

10. Friending libraries 3.30.200910 Motivated by mobility – Group 1 Digital collaborators (8% of population) How to be a node in their network Be a place for them to jack into the grid Give them a place to collaborate and share Enlist their help in giving you coaching and feedback on the experiments with technology you want to try

11. Friending libraries 3.30.200911 Motivated by mobility – Group 2 Ambivalent networkers (7% of population) Tech lifestyle attributes Ambivalent Networkers have folded mobile devices into how they run their social lives, whether though texting or social networking tools online. They tie for first or take second in all assets and actions categories. They also rely on ICTs for entertainment. But they also express worries about connectivity; and some find that mobile devices are intrusive. Many think it is good to take a break from online use. Their keyword about technology might be “obligation” – can’t afford to be off the grid, even though they want to be.

12. Friending libraries 3.30.200912 Motivated by mobility – Group 2 Ambivalent networkers (7% of population) Demographics Male: 60% Median age: 29 (youngest) Race: Little more minority than DigCollab. Education: 23% college + Household income: 44% make < $50K Employment status: 64% employed FT Community type: 44% suburb; 45% urb. Funky facts: 30% are students 34% are NOT email users 83% are cell texters

13. Friending libraries 3.30.200913 Motivated by mobility – Group 2 Ambivalent networkers (7% of population) How to be a node in their network Be a sanctuary – and a place where they have permission to go offline Offer gaming haven (54% of them own video game console) Help them figure out the new etiquette of online social networking (54% have SNS profile) Help them navigate information overload

14. Friending libraries 3.30.200914 Motivated by mobility – Group 3 Media movers (7% of population) Tech lifestyle attributes Media Movers have a wide range of online and mobile habits, and they are bound to find or create an information nugget, such as a digital photo, and pass it on. These social exchanges are central to this group’s use of ICTs – rather than work- related uses. Cyberspace, as a path to personal productivity or an outlet for creativity, is less important. They are not into online content creation the way Digital Collaborators are, yet they are big-time sharers.

15. Friending libraries 3.30.200915 Motivated by mobility – Group 3 Media movers (7% of population) Demographics Male: 56% Median age: 34 (second youngest) Race: Diverse Education: 32% college+ (average) Household income: 56% make > $50K Employment status: 70% employed FT Community type: 55% suburb; 30% urb. Funky facts: 31% record video on cell 87% own dig. camera 90% online health seekers

16. Friending libraries 3.30.200916 Motivated by mobility – Group 3 Media movers (7% of population) How to be a node in their network Help them find outlets for sharing their creations Help them navigate to material that they can pass along to others Social networking is a socializing experience for them and information sharing is a social currency

17. Friending libraries 3.30.200917 Motivated by mobility – Group 4 Roving nodes (9% of population) Tech lifestyle attributes Roving Nodes are active managers of their social and work lives using their mobile device. They get the most out of basic applications with their assets – such as email or texting – and find them great for arranging the logistics of their lives and enhancing personal productivity. They love email and texting, but are too busy to blog or create other content. Think working Little League mother, or caregiver for aging parent.

18. Friending libraries 3.30.200918 Motivated by mobility – Group 4 Roving nodes (9% of population) Demographics Female: 56% Median age: 39 Race: Diverse >Latino Education: 44% college+ (2nd highest) Household income: 52% make > $50K Employment status: 68% employed FT Community type: 48% suburb; 39% urb. Funky facts: 100% have cell phones heavy internet use at home and work – hard to give up say tech gives them control

19. Friending libraries 3.30.200919 Motivated by mobility – Group 4 Roving nodes (9% of population) How to be a node in their network Help them be efficient Give them access to technology so they can check in and check up on things Help them be more efficient parents Teach them about using the cloud applications

20. Friending libraries 3.30.200920 Motivated by mobility – Group 5 Mobile newbies (8% of population) Tech lifestyle attributes This group rates low on tech assets, but its members really like their cell phones. Mobile Newbies, many of whom acquired a cell in the past year, like how the device helps them be more available to others. The act of getting a cell phone was like a conversion experience for them in the way it opened up the world. They would be hard pressed to give up the cell phone. And they express general support for the role technology can play in people’s lives even though most do NOT use the internet.

21. Friending libraries 3.30.200921 Motivated by mobility – Group 5 Mobile newbies (8% of population) Demographics Female: 55% Median age: 50 (oldest MBM group) Race: A bit weighted to minorities Education: 72% HS or less Household income: 45% make <$40K Employment status: 53% employed FT Community type: 24% rural Funky facts: just 39%=internet users 46% use computers none create internet content love new connectedness

22. Friending libraries 3.30.200922 Motivated by mobility – Group 5 Mobile newbies (8% of population) How to be a node in their network Offer how-to material, coaching, and mentoring Offer technology access Offer tech support Offer pathways to the wonders of the web – they are just getting their feet wet and do not know much about the useful and fun stuff they can find online

23. Friending libraries 3.30.200923 Stationary media majority – Group 1 Desktop veterans (13% of population) Tech lifestyle attributes This group of older, veteran online users is content to use a high-speed connection and a desktop computer to explore the internet and stay in touch with friends. They are happy to be connected with they are stationary and sitting. So, they place their cell phone and mobile applications in the background. For them, online life hit its zenith about 3-5 years ago when they first got broadband connections. And their 2004 cell phone still serves its primary purpose for them – making phone calls.

24. Friending libraries 3.30.200924 Stationary media majority – Group 1 Desktop veterans (13% of population) Demographics Male: 55% Median age: 46 Race: Skews white Education: 41% college+ (3 rd highest) Household income: 32% make >$75K Employment status: 56% employed FT Community type: 52% sub.; 30% urb. Funky facts: just 77% have cells int. user 10.5 years heavy int. users at home and work average content creators

25. Friending libraries 3.30.200925 Stationary media majority – Group 1 Desktop veterans (13% of population) How to be a node in their network Offer them access to good computers with good connections They are self sufficient and don’t need a lot of hand holding on search and browsing – kind of people who will use self-serve checkout and reserved material May want help/tutorials with content creation and new applications

26. Friending libraries 3.30.200926 Stationary media majority – Group 2 Drifting surfers (14% of population) Tech lifestyle attributes Many have the requisite tech assets, such as broadband or a cell phone, but Drifting Surfers are infrequent online users. They also are not big fans of mobile connectivity. When they use technology, it is for basic information gathering. It wouldn’t bother the typical Drifting Surfer to give up the internet or cell phone. Likely to be secondary user of technology in household.

27. Friending libraries 3.30.200927 Stationary media majority – Group 2 Drifting surfers (14% of population) Demographics Female: 56% Median age: 42 Race: Diverse Education: 33% college+; 33% HS Household income: 46% make >$50K Employment status: 66% employed FT Community type: 46% sub.; 35% urb. Funky facts: 85% have home broadbd 86% have cells below aver. tech user tech doesn’t help much 46%=“good to take break”

28. Friending libraries 3.30.200928 Stationary media majority – Group 2 Drifting surfers (14% of population) How to be a node in their network Don’t force technology on them Your traditional services are what most appeals to them about you Tech support might be appealing – they report problems with gadgetry that prompts them to give up hope

29. Friending libraries 3.30.200929 Stationary media majority – Group 3 Information encumbered (10% of population) Tech lifestyle attributes Most people in this group suffer from information overload and think taking time off from the internet is a good thing. Their attitudes about the role of technology in the world have worsened since 2006 and they see no great benefits from technology in their personal lives. The Information Encumbered are firmly rooted in old media to get information and communicate.

30. Friending libraries 3.30.200930 Stationary media majority – Group 3 Information encumbered (10% of population) Demographics Male: 67% (highest) Median age: 53 Race: Skews white Education: 33% college+; 37% HS Household income: 42% make <$40K Employment status: 40% employed FT Community type: 48% urb; 20% rural Funky facts: 99% are int. users 75% are cell users only 52% online typ. day 52% feel overloaded 62% need help new gad.

31. Friending libraries 3.30.200931 Stationary media majority – Group 3 Information encumbered (10% of population) How to be a node in their network Sympathize that the world is changing rapidly Don’t force technology on them Be their filters for information They will appreciate classic reference librarian skills Be a referral service for them in a stressful economy

32. Friending libraries 3.30.200932 Stationary media majority – Group 4 Tech indifferent (10% of population) Tech lifestyle attributes Members of this group are not heavy internet users. Although most have cell phones, they don’t like their intrusiveness. The Indifferent could easily do without modern gadgets and services. They are too much trouble with too little payoff.

33. Friending libraries 3.30.200933 Stationary media majority – Group 4 Tech indifferent (10% of population) Demographics Female: 55% Median age: 59 (2 nd oldest) Race: Diverse (little higher Af-Am) Education: 73% HS or less Household income: 59% make <$50K Employment status: 34% employed FT Community type: 26% rural Funky facts: just 39% are int. users 46% computer users but 86% are cell users least likely users of everything

34. Friending libraries 3.30.200934 Stationary media majority – Group 4 Tech indifferent (10% of population) How to be a node in their network See no benefits in technology because it is not relevant to their lives – at home or work High levels say discouraged and confused when technology doesn’t work Gentle tutorials might ease their views – Internet 101 Libraries might be their only lifeline to digital age, but you have to make case technology can help

35. Friending libraries 3.30.200935 Stationary media majority – Group 5 Tech indifferent (10% of population) Tech lifestyle attributes Members of this group have neither cell phones nor online access, and tend to be older and low-income. Some have experience with ICTs. They used to have online access and as many as one in five used to have a cell phone. But it broke, or didn’t provide much enhancement to their worlds, so they did not return to using the technology.

36. Friending libraries 3.30.200936 Stationary media majority – Group 5 Tech indifferent (10% of population) Demographics Female: 57% (highest) Median age: 67 (oldest) Race: Skews to minorities Education: 80% HS or less Household income: 38% make <$20K Employment status: 17% employed FT Community type: 30% rural Funky facts: just 16% have desktop or laptop they see no lifestyle improvements with technology

37. Friending libraries 3.30.200937 Stationary media majority – Group 5 Tech indifferent (10% of population) How to be a node in their network Traditional library services are most essential and useful to them Community activities and socializing opportunities are probably their biggest needs from local institutions Computer 101 and Internet 101 courses might draw some of them to your library

38. Friending libraries 3.30.200938 Friending libraries are 5+ things … Pathways to problem-solving information Pathways to personal enrichment Pathways to entertainment Pathways to new kinds of social networks built around people, media, and institutions Pathways to the wisdom of crowds, so you fill your own future here … ______________________________

39. Friending libraries 3.30.200939 Thank you! Lee Rainie Director Pew Internet & American Life Project 1615 L Street NW Suite 700 Washington, DC 20036 Lrainie@pewinternet.org 202-419-4500