1. Creating a Cultural Competency Training Oklahoma City Area Inter-Tribal Health Board Tribal Epidemiology Center

2. To treat me, you must know me 2

3. Roadmap Identifying the current issue The proposed solution – What is cultural competency? – Why? – How? 3

4. Current Issue “To effectively communicate, we must realize that we are all different in the way we perceive the world and use this understanding as a guide to our communication with others.” -- Tony Robbins 4  Unfamiliar with tribal customs  Unfamiliar with communication methods  Poor translations  Unfamiliar with tribal customs  Unfamiliar with communication methods  Poor translations  English as second language  Low educational & literacy levels  Hesitant to ask questions  Variation of acculturation  English as second language  Low educational & literacy levels  Hesitant to ask questions  Variation of acculturation Poor or ineffectual treatment + =

5. The Proposed Solution: What? Why? Create a cultural competency training program for tribal clinic healthcare workers to – promote cultural awareness and sensitivity – develop appropriate methods of communication 5 “Culture and language have considerable impact on how patients access and respond to health care services.” -- Department of Health and Human Services

6. The Proposed Solution: What? 6 Increased efficacy in cross-cultural situation AttitudesSkillsBehaviorsPolicies

7. The Proposed Solution: How? 6 steps 1.Develop buy-in from leadership 2.Find program champion 3.Formalize cultural orientation planning workgroup 4.Recruit presenter and/or coordinator 5.Customize the cultural orientation content 6.Implement the cultural orientation program 7

8. The Proposed Solution: How? 6 steps 1.Develop buy-in from leadership 2.Find program champion 3.Formalize cultural orientation planning workgroup 4.Recruit presenter and/or coordinator 5.Customize the cultural orientation content 6.Implement the cultural orientation program 8

9. The Proposed Solution: How? 6 steps 1.Develop buy-in from leadership 2.Find program champion 3.Formalize cultural orientation planning workgroup 4.Recruit presenter and/or coordinator 5.Customize the cultural orientation content 6.Implement the cultural orientation program 9

10. The Proposed Solution: How? 6 steps 1.Develop buy-in from leadership 2.Find program champion 3.Formalize cultural orientation planning workgroup 4.Recruit presenter and/or coordinator 5.Customize the cultural orientation content 6.Implement the cultural orientation program 10

11. The Proposed Solution: How? 6 steps 1.Develop buy-in from leadership 2.Find program champion 3.Formalize cultural orientation planning workgroup 4.Recruit presenter and/or coordinator 5.Customize the cultural orientation content 6.Implement the cultural orientation program 11

12. The Proposed Solution: How? 6 steps 1.Develop buy-in from leadership 2.Find program champion 3.Formalize cultural orientation planning workgroup 4.Recruit presenter and/or coordinator 5.Customize the cultural orientation content 6.Implement the cultural orientation program 12

13. The Proposed Solution: How? 6 steps 1.Develop buy-in from leadership 2.Find program champion 3.Formalize cultural orientation planning workgroup 4.Recruit presenter and/or coordinator 5.Customize the cultural orientation content 6.Implement the cultural orientation program 13

14. 14 Cultural Competency Training Program: Improving the Healthcare of Native Americans

15. THANK YOU! FOR MORE INFORMATION CONTACT Cuyler Snider MPH ‎ Cuyler.Snider@OCAITHB.org 15