1. CASE STUDY THE TOWN OF LUANG REAP HOI PHNOM PENH PLAN

2. The Skill and knowledge Improvement Project for Sustainable Development in Tourism Industry

3. OUTLINE  EXCUTIVE SUMMARY  STAKEHOLDER ANALYSIS  PROBLEM TREE  SOLUTION /OBJECTIVE TREE  DESIGN AND MONITORING FRAMEWORK  WORK BREAKDOWN STRUCTURE  CRITICAL PATH  MS PROJECT

4. Executive Summary According to case study, There is a small city named Luang Reap Hoi where tourism industry is growing rapidly but city council has no plan to support the accumulated number of tourists that causes a lot of problems to city which can defined in 4 groups –Human Resource –Tourism and Infrastructure –Environment –Social

5. In our point of view, the problems of Human Resource is critical issue. The objective of the project is, to improve skill and Knowledge for employees and local people to work in tourism industry. The process of the project –Stakeholder Analysis –Problem tree –Objective tree –Design and Monitoring Framework –Work Breakdown Structure –Critical Path

6. The expected result is, people have skill and knowledge in tourism industry consist of interpretation, hotel services and so on. The beneficial of this project promotes the increasing number of tourists and improve investment in tourism industry that would contribute the economic growth. Duration time = 96 weeks (2 years) Budget = 2 million dollars

7. Stakeholder Analysis StakeholderStakeholder’ s interestPerceive Problem Resource Mandate Tourism Good service ( Hospitality )Communication - No Interpretation Willingness to pay for improved service The owner of Hotel & Restaurant Good skill workers No qualified staffs& high competition Facilities & capital EmployeeLiving high standardReduced SalariesCapacity Local PeopleOwn business, get a jobLack of skill and knowledge, Do not have capital Culture & Traditional Department of Skill Development Skill development & resource unemployment Insufficient fund Expertise And facilitation, Provide Training

8. PROBLEM TREE Low Economic growth Unemployment rate increasing Decreased investment in tourism service Number of tourism decline Bad services People Lack of skill & knowledge in tourism service industry No Training Center Inadequate of education staffs Poor education No Interesting Motivation No plan &policies Difficult Access to School No sufficient from families Insufficient school -No money - don’t know skill & knowledge important Bad Transportation Gov. has no fund for support Cultural and Transportatio n

9. High Economic Growth More Employment Sufficient Investment in Tourism Sector Good Service Sufficient Training Center Adequate Of Education Staff Good Education More Interesting Motivation Good Plan and Policy Affordable Easy Access to School Realize the Important of Skill and Knowledge Family Support Good Transportation Sufficient School Gov. Support Fund SOLUTION / OBJECTIVE TREE

10. Design SummaryPerformance TargetData SourceAssumptions/ RISKS IMPACT -High economics growth -More employment -Increase investment in tourism industry -GDP: 3% increase from 1.5 in 5 years -Employment rate: increase 20% from 1,000 in 5 years -the amount of investment in tourism industry: $50 millions in 10 years (now 20 million) -Ministry of Economics -Ministry of Labor -Ministry of Planning -Political is stable -No financial crisis -No contagious disease OUTCOME -Better services to tourism sector -The number of tourists: increase 10% from 10,000 in 2 years -Satisfaction of tourists: increase 80% from 10,000 in 1 year -Ministry of Tourism, Immigration Department -Out source (survey) -program updating -Ministry of Tourism’s priority OUTPUTS -training center operational -Adequate education staff -Participants have skill & Knowledge -More interest & motivation community -Number of programs that completed: 10 programs per year -The number of trained staff: 10 -Test: 80% of participants qualify -The number of applications that apply for the program: 300 -Training center report-participation of stakeholder -sufficient skilled trainer -Ministry of Education conduct basic education

11. Feasibility Study 14 weeks & 13,300 Building Design 10weeks & 7,300 Bidding 2weeks & 500 Constructi on 32 weeks & 1.5 M Training Program Preparation 22weeks 29,500 Staff Training 16 weeks 11,000 Training 58 weeks 101,000 Certificatio n 4 weeks 3600 Hire consultants for feasibility study 4 weeks & 3000 Hire consultant for building design 4 weeks & 3000 Bidding started 2 weeks & 500 Constructi on started 32 weeks &1.5 M Hire consultant for program 4 weeks & 3000 Hire staffs 4 weeks & 3000 Selection of participant s 10 weeks &1000 Examinatio n given 2 weeks & 2000 prepare feasibility study 8 weeks & 3000 Prepare engineerin g design 4 weeks & 4000 Bidding complet ed Constructi on completed Prepare program 6 weeks & 5500 Train staffs 6 weeks & 18,000 Participan ts selected 0 Certificate awarded 2 weeks &1600 Work Breakdown Structure Skip 120 weeks$1,659,200

12. Work Breakdown Structure Approval feasibility 2 weeks & 300 Approval 2weeks & 300 Program completed 0 Train staffs completed 0 Run Program 48 weeks &100,000 Feasibility completed Building design complete Hire consultant s for advertisem ent 4 weeks & 3000 Broadcasting 0 Prepare advertise campaign 4 weeks & 5000 Run advertisem ent 4 weeks & 3000

13. Hire Consultant for feasibility Study 4 weeks Start Program Prepare feasibility Study 8 weeks Approval for feasibility Study 2 weeks Feasibility Complete Hire Consultant for Building 4 weeks Prepare Engineering Design 4 weeks Approval for Design 2 weeks Building Design Complete Do Bidding 2 weeks Bidding Complete 1 234567891011 Construction Start 32 weeks Construction Completed Training Center Run Program 48 weeks Participant Selected Selection of Participants 10 weeks Adequate Education Staff Training Staff Completed Training Staff 6 weeks Hire Staff 4 weeks Training Program Complete Hire Consultant for Program 4 weeks Prepare Training Program 8 weeks 12 1314 1516 1718192021 272829 Hire Consultant for Advertisement 4 weeks Prepare Advertisement Campaign 4 weeks 2223 Run Advertisement 4 weeks Broadcast and Advertisement done More interested And motivation 242526 Examination 2 weeks 30 Certificate 2 weeks 31 Program Complete Participant have skills & knowledge 3233 Program Complete 34 Critical Path

14. No.ActivitiesDurationPredecessor 1Start project0- 2Hire consultant for feasibility study 41 3Prepare feasibility82 4Approval23 5Feasibility complete04 6Hire consultant for building design 45 7Prepare engineering design 46 8Approval27 Activities

15. No.ActivitiesDurationPredecessor 9Building design Complete08 10Biding29 11Biding completed010 12Construction start3211 13Construction complete012 14Training Center013 15Hire consultant for program41 16Prepare program815 17Program complete016

16. No.ActivitiesDurationPredecessor 18Hire staffs417 19Train staffs618 20Training completed019 21Adequate education staffs020 22Hire consultant for advertisement 415 23Prepare advertise campaign 422 24Run advertisement423 25Broadcasting024

17. No.ActivitiesDurationPredecessor 26More interest025 27Selection participant1026 28Participant selected027 29Run program4814,28 30Examination229 31Certificate230 32Program completed031 33Participants have skill & knowledge 032 34Completed project033

18. THANK YOU FOR YOUR ATTENTION