1. 08/09/991WCS/KIS Training Program Trepper Widgets Training Program Plan - Agenda Project overview Why must we do this? Project phases and deliverables Project staff plan Project timeline and budget How will we know we succeeded? Benefits

2. 08/09/992WCS/KIS Training Program Training Program Plan Overview Widget Control System (WCS) Knowledge Information System (KIS) 2 HUGE paradigm shifts for TWI Training will integrate both products Training will provide hands-on experience Follows a standard, proven methodology Adds real value and cuts costs

3. 08/09/993WCS/KIS Training Program Training Program Plan - Why WCS and KIS are too big to learn OJT Good training can increase productivity Without a training program, there is a risk of incorrect use causing bad data Incrementally, training is small $$$$ An integrated program is more valuable long-term than lots of disjoint pieces Copyright McGraw-Hill 2000. Original purchasers of this book are permitted to photocopy or customize this page by downloading it from “www.books.mcgrawhill.com/training/download”. This document can then be opened, edited, and printed using Microsoft Word or other word processing software.

4. 08/09/994WCS/KIS Training Program Training Program Plan Project Phases and Deliverables Copyright McGraw-Hill 2000. Original purchasers of this book are permitted to photocopy or customize this page by downloading it from “www.books.mcgrawhill.com/training/download”. This document can then be opened, edited, and printed using Microsoft Word or other word processing software.

5. 08/09/995WCS/KIS Training Program Training Program Plan Project Staff Plan Copyright McGraw-Hill 2000. Original purchasers of this book are permitted to photocopy or customize this page by downloading it from “www.books.mcgrawhill.com/training/download”. This document can then be opened, edited, and printed using Microsoft Word or other word processing software.

6. 08/09/996WCS/KIS Training Program Training Program Plan Project Timeline and Budget Copyright McGraw-Hill 2000. Original purchasers of this book are permitted to photocopy or customize this page by downloading it from “www.books.mcgrawhill.com/training/download”. This document can then be opened, edited, and printed using Microsoft Word or other word processing software.

7. 08/09/997WCS/KIS Training Program Training Program Plan Measuring Success Formative evaluations help provide continuous improvement guidance Summative evaluations indicate learning Expert content evaluations can ensure that the right knowledge is transferred Productivity/cost measurements P&L impact studies Copyright McGraw-Hill 2000. Original purchasers of this book are permitted to photocopy or customize this page by downloading it from “www.books.mcgrawhill.com/training/download”. This document can then be opened, edited, and printed using Microsoft Word or other word processing software.

8. 08/09/998WCS/KIS Training Program Training Program Plan - Benefits More productive staff Fewer mistakes in processing Lower costs Shorter learning curve for new employees Employees learn new skills More effective, efficient use of software Better use of I/T improves competitiveness Copyright McGraw-Hill 2000. Original purchasers of this book are permitted to photocopy or customize this page by downloading it from “www.books.mcgrawhill.com/training/download”. This document can then be opened, edited, and printed using Microsoft Word or other word processing software.

9. 08/09/999WCS/KIS Training Program Training Program Plan - Issues Organizational involvement –Users will help determine their needs by completing surveys –Training staff will develop approach and format for materials –Systems development staff will help create and approve content Copyright McGraw-Hill 2000. Original purchasers of this book are permitted to photocopy or customize this page by downloading it from “www.books.mcgrawhill.com/training/download”. This document can then be opened, edited, and printed using Microsoft Word or other word processing software.

10. 08/09/9910WCS/KIS Training Program Training Program Plan - Issues Ownership –Content will be jointly owned by users, developers, and training staff –Content will be maintained by training –Format will be maintained by training –Communication will involve all parties, with public management commitment Copyright McGraw-Hill 2000. Original purchasers of this book are permitted to photocopy or customize this page by downloading it from “www.books.mcgrawhill.com/training/download”. This document can then be opened, edited, and printed using Microsoft Word or other word processing software.

11. 08/09/9911WCS/KIS Training Program Training Program Plan - Issues Complexity –Multiple tracks will be developed to provide more targeted, effective training –Overviews of each track will available to aid in course selection by participants –Some content will purchased for speed –Training staff must increase to operate this curriculum effectively Copyright McGraw-Hill 2000. Original purchasers of this book are permitted to photocopy or customize this page by downloading it from “www.books.mcgrawhill.com/training/download”. This document can then be opened, edited, and printed using Microsoft Word or other word processing software.

12. 08/09/9912WCS/KIS Training Program Training Program Plan - Conclusion We need 6-8 training people to do this right We need access to others on a timely basis We must work with other areas to succeed We need management backing We must get started soon! Copyright McGraw-Hill 2000. Original purchasers of this book are permitted to photocopy or customize this page by downloading it from “www.books.mcgrawhill.com/training/download”. This document can then be opened, edited, and printed using Microsoft Word or other word processing software.