Avaya Aura: Taking the Next Step Collaborate NOW! Promotion

Avaya Aura: Taking the Next Step Collaborate NOW! Promotion
Partner Briefing Deck Last updated: 30th September 2013 AVAYA PROPRIETARY & CONFIDENTIAL

Simplifying Real-Time Collaboration for Everyone
1. Collaborate NOW! Promotion 2. Why Now is the Time for UC 3. User Profile Value in Avaya Aura® 4. Case Studies 5. Next Steps

Enterprise Installed Base Promotion – 3 Updates
1 Promotion Consolidation 3 July to September October to September 2014 Target: Avaya upgrade AND Nortel technology refresh Collaboration Pack for CS1000 Promotion 2 Discount Changes Today From Oct 1st Min 100 Collaboration Suite licenses 15% Min 100 Mobility Suite licenses 13% 14% Min 100 Foundation Suite licenses 11% 7% Target: Nortel heritage base with gradual migration approach

Installed Base View 30M Lines of upgrade & up-sell opportunity
Avaya Heritage Installed Base Nortel Heritage Installed Base CM6 1.2M Lines R6/7 1.3M Lines Avaya Heritage Installed Base 16M Lines in the installed base 7% on a current release 93% Can’t leverage the latest & greatest R7.5/7.6 3.1M Lines CM5 4.9M Lines CM4 and Below 9.9M Lines Pre R6 9.7M Lines The majority of the base requires an upgrade before they can leverage the innovative applications

Collaborate NOW! Objective & Availability
Drive applications and reduce the hardware hurdle of upgrades. In addition, support the rollout of Avaya Aura® Suite Bundles: Re-engage customer base, protect from competitive inroads Forklift out old Avaya or Nortel PBXs / Server hardware and replace current releases Establish base of platforms for future collaborative applications sales Target Audience CM5 Installed Base and Below Nortel Installed Base Technology refresh to Avaya Aura Migration approach – upgrade CS1000 to 7.6 AND add Avaya Aura at the same time Availability EMEA Timeframe Start date: 8th April 2013 End date: 22 September 2014

Mix & Match per user across the enterprise
Avaya Aura® Suite Licensing Driving high margin user driven collaboration sales conversations Mix & Match per user across the enterprise Optional Video Room connectivity Collaboration Suite Avaya Aura CM, SM, SMGR Presence Flare for PC One-X Communicator CM Messaging MS Lync Plug in ACA ACE ACE 6.2 Mobile/ SIP/iOS/CES for iPad Voice/Web/Video Avaya SBC Scopia /user * Desktop & Mobile Conferencing 7 (Audio/Web/Video) Optional al-la-carte Conferencing or Scopia (/port) Mobility Suite Avaya Aura CM, SM, SMGR Presence Flare for PC One-X Communicator CM Messaging MS Lync Plug in ACA ACE ACE 6.2 Mobile/ SIP/iOS/CES for iPad Voice Avaya SBC Optional al-la-carte Conferencing or Scopia (/port) Foundation Suite Avaya Aura CM,SM, SMGR Presence Flare for PC Voice one-X Communicator CM Messaging MS Lync Plug in ACA ACE ACE 6.2 Core telephony, messaging, SIP-enabled, with desktop clients, supporting all phones Additionally empowering roaming users, road warriors and telecommuters, with UM, mobile clients, and secure BYOD access Additionally empowering power collaborators with video and multi-modal conferencing

Collaborate NOW! Promotion Offer Summary
Three Levels of Discount tied to each new Avaya Aura License Suite Foundation Suite Mobility Suite Collaboration Suite Minimum Number of ASIPP and/or Upgrade Licenses 100 Incremental Partner Discount Discounts apply to: UC & C Portfolio CC Portfolio Radvision portfolio Data networking Upgrade Advantage Support Advantage 7% 14% 15% Exclusions VSP9000, OEM and non-discountable Products, WFO Maintenance NOTES: Discounts are incremental, eg. If standard discount is 40% and the deal qualifies for Mobility Suite discounts then the total discount to the partner will be 54% Support Advantage discount applies to 1 or 3 year contracts. In the case of a 1 year contract, the second year renewal will be at the same rate as year 1, subsequent years will be at standard (non-promotional) pricing For the Adriatic’s, Turkey and Middle East & Africa regions, the incremental discount on the endpoints will max be 12%.

WHAT’S IN IT FOR THE PARTNER Advantages Saving Elements
Target the industry’s largest installed base of enterprise communications systems: 50 million users worldwide Re-engage and protect your customer base: lead with high margin applications value while addressing hardware and software upgrade requirements Build on Suite Licensing messages of simplicity, added value and strong applications position with time-limited promotions pricing Saving Elements For Avaya’s installed base customers, this promotion provides a completing incentive to deploy new applications and upgrade their core Avaya Aura architecture at the same time. Customers receive: A SIP based collaboration core that provide the potential for both immediate cost savings and the scalability, reliability and flexibility to take them into the future Access to a simplified and comprehensive selection of UC clients as contained in the new Avaya Aura® Suite License structure Applications to meet current business imperatives and establish new, more effective ways of doing business World class support from Avaya – a leader in unified communications, customer contact solutions and services. 7-15% of LIST price – applicable to: UC & Collaboration Portfolio Contact Center Networking Radvision Upgrade Advantage Support Advantage

WHAT’S IN IT FOR THE CUSTOMER Advantages Saving Elements
SIP consolidation for savings – entrée into UC Mobility applications to bring your company to the next level Collaborative User experiences with Integrated video tools Comprehensive world-class support For Avaya’s installed base customers, this promotion provides a completing incentive to deploy new applications and upgrade their core Avaya Aura architecture at the same time. Customers receive: A SIP based collaboration core that provide the potential for both immediate cost savings and the scalability, reliability and flexibility to take them into the future Access to a simplified and comprehensive selection of UC clients as contained in the new Avaya Aura® Suite License structure Applications to meet current business imperatives and establish new, more effective ways of doing business World class support from Avaya – a leader in unified communications, customer contact solutions and services. Saving Elements Avaya Aura Upgrade User Licenses (min required) All Avaya Common Servers G-Series Gateways 96X1 Phones Networking Radvision Elite MCU & Endpoints

WHAT’S IN IT FOR THE CONTACT CENTER CUSTOMER Advantages
Enterprise wide Engagement Right Media, Right Time Actionable Insight Comprehensive world-class support For Avaya’s installed base contact center customers, this promotion provides a completing incentive to deploy new applications and upgrade their core Avaya Aura architecture at the same time. Customers receive: A SIP based collaboration core that provide the potential for both immediate cost savings and the scalability, reliability and flexibility to take them into the future Access to a simplified and comprehensive selection of UC clients as contained in the new Avaya Aura® Suite License structure Applications to meet current business imperatives and establish new, more effective ways of doing business World class support from Avaya – a leader in unified communications, customer contact solutions and services. Call Center Elite, CMS and the Elite Multichannel feature pack can all be added at the discount level applicable to the appropriate Avaya Aura Suite. Saving Elements SMS Call Center Elite Licenses Call Management System CMS Hardware Multi-Media Elite *agent interface Phones Servers Networking Radvision Elite MCU & Endpoints

Quantity of Suite Licenses ordered
Calculation Examples Example Quantity of Suite Licenses ordered Promo Discount Comments Foundation Mobility Collaboration 1 80 20 90 None As there is not at least 100 upgrade licenses in any of the suite this design is not eligible for promo discounts 2 200 150 100 15% The highest promotional discount is eligible on the deal as there are at least 100 Collaboration Suite licenses 3 300 50 14% Not enough Collaboration Suite licenses to qualify for the 15%, but enough Mobility Suite licenses to qualify for 14% 4 1000 75 25 7% Not enough Mobility or Collaboration Suite upgrade licenses to qualify for 14-15% but more than enough Foundation Suite upgrade licenses to qualify for the 7% incremental discount Note: although the Aura Suite license determines the promotional discount level, the actual discount is applicable to the entire deal including HW, SW, Contact Center, Radvision, Networking, Upgrade Advantage and Support Advantage, except OEM products and VSP9000

Quoting & Ordering Step 1 Step 2: Step 3: Step 4:
Add the appropriate Campaign Code to your upgrade opportunity in SFDC. “Collaborate NOW! EMEA” for Avaya Heritage upgrades and migrations “Collaborate NOW! EMEA Nortel” for Avaya Nortel upgrades and migrations Step 2: Follow the simple rules of this promotion design your upgrade using the Avaya Solution Designer (ASD) and upload it in SAP Step 3: Raise an SSR for special discount, indicating in the comment section that this is a request for Collaborate NOW! promotional discounts Step 4: The Avaya Deals Desk will confirm your promotional pricing back (on a best effort basis the SLA is to respond within 24 hours), with the approval number

MPGs Eligible for Promotional Discounts
Avaya Pricing Model MPG Collaborate NOW! Discounts? 1P – HW (Red UC HW, SMEC) Y 2P – SW (Red UC SW) 3P – PERI (Endpoints) Y* 4P – HW2 (Blue Voice HW) 5P – SW2 (Blue Voice SW, Red Contact Center) 6P – DATA (Networking) 7P – OEM N 8P – RADVISION 1S – Maintenance Services 2S – Professional Services 3S – Operations Services * Note: the maximum discount on endpoints for the Adriatic’s, Turkey and Middle East & Africa regions is 12%.

Information & Resources
Collateral – available on the promo page – click here Offer Definition Partner presentation Partner Cheat Sheet Customer presentation Customer fact sheet Useful links Collaborate NOW! End User web page – click here The Avaya Aura Savings Estimator – click here Making the Most of the Latest Avaya Aura Capabilities Video – click here Avaya Aura: Taking the Next Steps Whitepaper – click here Questions? Send en to

Employee Productivity
The Speed of Business is Accelerating Requires New Internal and External Collaboration Tools ECONOMY POLICY CLOUD MOBILITY SOCIAL BYOD Enterprise Point of Customer Service Point of Employee Productivity Speed is an overarching issue across your organization. This slide is your organization. Where communication and collaboration technologies are needed to target and enable each unique group with the right experiences and tools to address roadblocks to time-to market, competitive leadership and satisfied customer groups. Within each of our organizations the speed of business is not just tied to one technology or group of people. We all move at the speed of the slowest parts of our key business processes. Whether it’s customer service, operations, supply chain or new development. To successfully meet business goals speed needs to be entrenched across all interaction and delivery points, from production to distribution to the point of sale and customer service. You need all of the pieces working together at the same speed, with the same efficiency to achieve desired results and returns. At Avaya we believe that targeting faster real-time collaboration across the enterprise for the right users and key processes is the best way to ensure rapid results. Our methodology is to start by understanding how high priority processes are being driven by today’s business priorities – which are changing significantly with market dynamics including, economic, social, technical trends like cloud, policy and mobility and of course BYOD. The question for businesses is are you bottlenecked in your ability to develop new products and services or easily able to respond to customer and competitive demands. Is it easy for your business to train new channels and use new media and modes of communication or are these key elements of your organization constrained? Customers Users

Customers Facing Rapid Technology Change New technologies, adoption challenges, complex multi-vendor environment Tablets by 2016 802 Million Mobile projects will outnumber PC projects 4:1 Increase in dedicated video soft clients by 2016 400% Increase in mobile enterprise investments through 2015 30% Of enterprise will be cloud based by 2015 16% Source: Gartner Why Now Is the Time for Unified Communications? The growing demand for unified communications and collaboration (UC&C) solutions is a key part of the overall rebound in technology spending since the financial turndown. According to the technology research firm IDG, UC&C solutions are “poised to become ubiquitous.”2 In a survey of over 1,000 IT and business professionals, IDG found 60% of them planning to implement or upgrade existing UC&C solutions within the next three years. Another analyst projects an 11.2% growth rate in enterprise investments in UC&C through Mobility is a huge factor in the growth of UC&C: the growing presence of smartphones, tablets and other mobile devices in the enterprise took place despite the historically challenging economic environment. But other factors are also playing a major role: Business is virtual: The four walls of the enterprise no longer come even close to defining it. Your employees, partners, suppliers and customers can be anywhere. How easy you make it to connect and collaborate increasingly defines who and what you are as a business. Generational shift: The exit of the Baby Boomers and the rise of the Millennials means more and more people who expect the latest mobile and social networking solutions. Global competition: New marketplace entrants in Asia and Latin America, unencumbered by legacy systems, take UC&C for granted. Being green: UC&C solutions have demonstrated proven performance in reducing commuting and business travel. Video: Video has moved out of dedicated facilities and across the enterprise through casual, cost-effective use on the desktop and on the go, delivering on an expectation that has been talked about for decades. As a result of these and other factors, while enterprises may differ in the timing of their move to UC&C (according to IDG, the larger the organization, the faster the move), it’s no longer a question of “if” but “when.”

Meeting The Needs Of All Your Constituents
Line of Business Faster Execution Customer Experience Increase Productivity Problem Resolution ! IT Decrease Cost Simplify Maintenance Integrate Systems Deploy New Services Within your business you are working to meet the needs of multiple groups. Your line of business executives are focused on business results: how to improve customer experience to drive satisfaction, retention and loyalty; how to resolve internal problems better and faster by having the right people more rapidly and more effectively engaged; increasing productivity particularly for key teams or roles that are driving the business – such as sales or new product and service creation. And overall, everyone is looking at how to accelerate the business, ensuring faster execution to respond to customer demands, tackle the competitive dynamics of your marketplace, and to optimize resource use and lower costs. [Build] Within IT, there is the ever present focus on decreasing costs. This means that consideration of new application capabilities must be balanced against standardization and consolidation initiatives that take out costs to provide the financial opportunity to invest in these new capabilities. Part of this will be simplifying ongoing operations and maintenance and integrating systems into broad enterprise-wide platforms that can serve the right applications to any user anywhere. The flexibility to be able to select and easily deploy the right applications and services, based on different users with different needs, is key here. Few organizations can afford to provide every possible capability to every worker – application and collaboration approaches must allow for flexible targeting and deployment. [Build] Generational changes, the increased work intensity and expectations for your staff, and the need to drive productivity, all mean that the direct needs of end-users must be considered. As end-users we all want things to be simpler. We want to be able to work and collaborate anywhere at any time, using any device or communications modality that makes sense for the task at hand. Rapidly getting access to the relevant information we need “at our fingertips” is key to driving smarter, faster decisions. And again, users expect to be increasingly socially connected – both inside work sharing information through enterprise social systems, and outside work with customers, partners, and yes, friends and family too. End User Anywhere, Anytime Social Networking Relevant Information Any Device, Any Modality

User Profiles vary as Employee Needs Differ
Office Centric Power Collaborator Multi-tasking, any device, Host voice/video and web conferences, share content. Achieves success through Collaboration Name Lookup, Click-to-Dial, Desktop Video, IM/Presence, Voic , Conference Calls. Requires solid communications Foundation Mobile and Virtual Worker Remote access, Enterprise features, Single-number reach, device choice, speech-enabled, consume content. is the key to productivity Mobility

A Software Suite for all your User Profiles
Mobile and Virtual Worker is the key to productivity Office Centric Power Collaborator Requires solid communications Achieves success through Foundation Suite Mobility Suite Collaboration Suite Provides core telephony, messaging, SIP-enabled, with desktop soft clients, Including video, supporting all phones Additionally empowering roaming users, road warriors and teleworkers with UM, mobile clients and secure BYOD access Maximing productivity for power and visual collaborators with video and multi-modal conferencing Collaboration Foundation Mobility

Mix & Match per user across the enterprise Avaya Aura Conferencing
A Software Suite for all your User Profiles Driving user-profile driven, collaboration-oriented, sales conversations Mix & Match per user across the enterprise Optional Video Room connectivity Optional al-la-carte Conferencing 7 or Scopia (/port) Collaboration Suite Avaya Aura CM, SM, SMGR Presence Flare for PC CM Messaging MS Lync Plug in ACA w/ Video ACE ACE 6.2 One-X Mobile/ SIP/iOS/CES for iPad Voice/Web/Video Avaya SBCE Scopia /user * Desktop & Mobile Avaya Aura Conferencing (Audio/Web/Video) one-X Communicator w/Video EC500 Mobility Suite Avaya Aura CM, SM, SMGR Presence Flare for PC CM Messaging MS Lync Plug in ACA w/ Video ACE ACE 6.2 One-X Mobile/ SIP/iOS/CES for iPad Voice Avaya SBCE one-X Communicator w/Video EC500 Foundation Suite Mobility Suite Collaboration Suite Optional al-la-carte Conferencing 7 or Scopia (/port) Foundation Suite Avaya Aura CM,SM, SMGR Presence Flare for PC Voice CM Messaging MS Lync Plug in ACA w/ Video ACE ACE 6.2 one-X Communicator w/Video With the new Suites, we provide you with a better value at the base or Foundation level, a base solution that offers full survivability options, complete desktop access for Lync integration and Flare users, essential but with a big business plus. The enterprise that needs to add mobile collaboration will easily recognize the value in the Mobility Suite, a solution that combines all of the security and access options any mobile user will require. Addressing the market demands that communications has to involved mobile users, has to accept personal devices but still has to provide enterprise level security. And finally the power user, the enterprise user that wants full video and audio collaboration will find their solution in the Collaboration Suite. With Avaya Conferencing 7 and Scopia desktop and mobile clients this user will quickly understand how making video accessible and easier to use enhances the business value of enterprise wide video collaboration. But any flexible solution must address that each enterprise will have users with different needs, Foundation up to Collaboration. The new Avaya Aura Suite Licensing directly responds to this need by making the choices selectable on a per user basis, each corporate environment can add as many Essential users, Mobility users and Collaboration users they require, flexibility in addressing each enterprise, offering the best combination of features to meet their company goals.

Case Study BC Hydro: Taking the Next Step in Communications
Major utility providing reliable energy to over 1.8 million customers across 57,000 km of transmission lines with 6,0000 employees Dated phone system nearing end-of-life Lack of effective mobility solutions for highly mobile work force Smooth migration required for 10,000 lines across 200 locations Need to reduce total cost of ownership Problem Avaya Aura® Communication Manager, Session Manager and System Manager for simplified deployment, management and administration EC500 for one number access one-X Communicator for full featured laptop mobility Solution Able to reduce technical staff administering the communications solution and shift them to other priorities Enhanced mobility and “reach-ability” for employees Simplified Move / Add / Change tasks get employees up and running more quickly Value “Avaya’s system has really transformed how our IT department – and BC Hydro – conducts business. It used to take five employees to manage the phone system; now it’s a two person job. Members of our IT department have been able to focus on other areas.”

Case Study Parkview Health: SIP for Real-Time Collaboration
Not-for-profit healthcare provider serving a community of over 820,000 residents, with 8,000 staff and 8 hospitals distributed across North East Indiana Improve & accelerate communications among mobile caregivers and other staff Deliver data from monitoring devices to mobile staff in real-time Unify a decentralized voice network without a complete forklift of legacy switches Problem Avaya Aura Session Manager and Communication Manager for an integrated SIP based collaboration core The Mobile Activity Assistant improves collaboration and accelerate work flow by consolidating nurse call alerts, critical result notifications, stat requests, and co-worker messages onto one application on a mobile device. Solution Accelerated work flows and efficiencies resulting in more time for bedside care Integration with other smart technologies for real-time access to data that supports patient care and safety Cost savings on SIP connectivity Ease of integration with legacy switches • Value “Parkview chose Avaya because the company strongly supports our vision that advanced mobile communications are key to providing outstanding health care and the best patient experience.” 25

Case Study Emory: Enabling the BYOD Campus
Renowned private research university in Atlanta, Georgia Also one of the Southeast’s leading healthcare systems 3,000 faculty members, 50 locations, 52,000 endpoints Employees roaming campus typically not connected to university communications Too many incompatible devices to support Use of personal phones requires tracking too many contact numbers Need to control TCO for IT Problem Early access customer now planning Flare Communicator roll-out to faculty with iPads Extending use of existing Avaya Aura® infrastructure and shared back-end apps Interoperates with Avaya Desktop Video Devices and other mobile clients being used by staff Solution IT issues are minimal Able to leverage expanding BYOD iPad use Staff can establish their own “office identity” anywhere Expect to simplify “roaming” and drive improved staff accessibility and productivity Reduce LD costs Fun! Value “Combines Avaya software engineering expertise with all the strengths of the iPad. The result is great voice quality, high reliability and a beautiful user interface that looks like it was built for how we work today. It’s the only ‘phone’ I have on my desk right now.” 26

Case Study Boyd Bros: Collaboration Wherever You Go…
Midsize transportation company based in Clayton, Alabama Over 1000 trucks hauling time-sensitive steel/building materials Recognized as “Best Fleet To Drive For” (2010 Truckload Carrier Assoc.) Critical shortage of qualified drivers in the transportation industry Keeping qualified people on staff when they relocate Providing sales personnel with mobility options Need to lower TCO and streamline management Problem Consolidated Avaya Aura® communications platform Avaya one-X® for mobility, presence, teleworking, contact center and home agent capabilities Emergency home and remote virtual office choices Easy to add HD video conferencing for relationship- building with drivers Solution Competitive advantage in hiring and retaining drivers Cost avoidance in training new employees: $50K+/year 300% increase in home agent productivity 80% improvement system management time Easy to establish home offices and mobility options Value “Avaya has helped us to create a more effective and mobile workforce, and to continue building a highly collaborative culture.” 27

Next Steps Engage with your CAM on plan to work the base
Avaya Aura Taking the Next Steps - Whitepaper Making the Most of Avaya Aura Capabilities - Video Avaya Aura Savings Estimator Fact Sheet (Customer Facing – in progress) Starting Collaborating NOW!

Collaborate NOW! Summary
Target the industry’s largest installed base of enterprise communications systems: 50 million users worldwide Re-engage and protect your customer base: lead with high margin applications value while addressing hardware and software upgrade requirements Build on Suite Licensing messages of simplicity, added value and strong applications position with time-limited promotions pricing

Customers Partners Suppliers
Enterprise-wide Collaboration Solutions Faster collaboration, smarter decisions, better business Apps Collaboration Apps Social Media Apps Contact Center Service Providers Standard Media Web Social Networks Stores Branches Avaya Aura® Avaya Networking AvayaLive Cloud Services Service Providers We have looked at a flexible set of collaboration capabilities – but let’s be clear that these all rest on a common architecture for enterprise-wide collaboration. You have probably heard about Avaya Aura before – which we introduced in March 2009 as a “revolution” in communications architecture. Avaya Aura completely “explodes”, or “disaggregates”, the previous IP-PBX model, cleanly separating users and devices (shown at the bottom), through a core SIP communications layer that stretches across the whole enterprise, from applications and resources (shown at the top) which can be simply plugged in and then made accessible to any user anywhere. The Avaya Aura core is distributed across distributed servers for redundancy and scale, but the entire enterprise is managed centrally. This fundamentally changes the costs and complexity of deploying new shared applications, including mobile and video collaboration and contact centers, as well as moving to shared resources such as SIP trunking. At the IT level, consolidation and central management enable significant cost savings to be squeezed out of current systems, which frees up investment funding for targeted new applications like mobile collaboration. [Optionally use this paragraph with IT audiences:] Cost savings benefits include increased use of on-net calling, sharing of trunks and reduction of over-trunking at the edge, single point of integration for SIP trunking, a single enterprise-wide dial plan that routes every call in the lowest-cost way, and the sharing of common applications like messaging, conferencing and video using a common connection to the core rather than many connections between systems. The beauty of the Avaya Aura architecture is that it is also highly evolutionary: existing systems – such Communication Manager, CS 1000, CS 2100 and 3rd party IP-PBXs – once they become SIP-ready they can be “plugged into” the Avaya Aura Session Manager core, immediately benefiting from shared resources while still supporting their existing phones and users. Some applications, like centralized messaging, web and audio conferencing, voice and speech self service, can all be delivered to current users on current phones. Other applications, like Avaya Presence, Avaya Flare and Avaya one-X, as well as video endpoints, use new devices and new experiences that connect directly to the Avaya Aura core. These targeted users can be “rotated” to new devices connected directly to Avaya Aura without having to immediately change existing systems for other users. This is targeted application “quick start” approach allows you to start driving ROI with specific users and processes, while gradually evolving the rest of your environment at your own pace. Customers Partners Suppliers Office Centric Mobile Worker Virtual Worker Power Collaborator 32

Avaya Aura Solution Components
Avaya Aura® common enterprise-wide foundation for all communications and collaboration applications Avaya Flare® Experience for iPad and Windows for powerful mobile decision making and knowledge sharing Avaya one-X® for smartphones, desktops, speech access, and home teleworking, plus web conferencing for iPhone Avaya ACE™ for multivendor application integration including Microsoft Lync Avaya Session Border Controller for Enterprise for secure SIP trunks and remote VPN-less access (2Q ’13) Avaya Conferencing 7 for multimodal capabilities - for audio or video conference calls, information sharing Scopia Desktop & Mobile for extending video collaboration to any desktop and mobile device, anywhere Avaya Services (Professional, Support, Managed) driving more effective user adoption, improved performance and faster ROI. Internet

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