1. 1 © 2005 – 2009 Inovium Corporation – All rights reserved COMPANY / AGENCY USER MANUAL Segment 1 A/R and Payment Version 1.0.1 April 30, 2009 Refer to Segment 2 for Preferences – ADMIN - Reports

2. 2 InoviumPay 2.0 – General Index Segment 1 (enclosed) GENERAL RULES Access to System and selection of payersGENERAL RULES A/R VIEW View specific payers’ A/R data and aged A/R ReportA/R VIEW PAYMENTS Record manual payments, (Credit Card and Check) add invoices and schedule fixed and variable paymentsPAYMENTS See Segment 2 for: PREFERENCES Set up profiles, Import / Export capability, Rapid Deposit Manual, RPC Gateway, and EFT Reconciliation ADMIN TOOLS Admin Settings, Predefined Charges, Communication Center, Mobile Payers/Payments REPORTS Predefined Report Generator, Custom Report GeneratorREPORTS

3. 3 A/R Solutions Invoice Payer Payments Remote Deposit Capture (RDC) Paper Checks Credit Cards e-payment Company / Agency Accounting System System Flow © Copyrighted – 2005 – 2009 All Rights Reserved – Inovium Corporation Cash Over Counter

4. 4 InoviumPay 2.0 – General Rules - System Login User Name and Password to Login provided by Inovium Corporation Or by Company System Administrator URL https://inoviumsolutions.com/V2/login.phphttps://inoviumsolutions.com/V2/login.php Company Name and User Name (a) Help User Manuals (a) Help - Segment 1 Manual - A/R View & Payments (a) Help - Segment 2 Manual – Preferences – Admin Tools - Reports Easy as 1 -2 - 3

5. 5 InoviumPay 2.0 – General Rule Standard Access – Specific Payer Search Step 1 – Click here to Select Payer

6. 6 InoviumPay 2.0 – General Rule - Specific Payer Search Step 2- Enter data in any or all the fields, or view all payers If the payer is not in the database then you must manually enter the payer’ data

7. 7 InoviumPay 2.0 – General Rules – Select payer Step 3 - Click on the email address of the payer to be processed

8. 8 InoviumPay 2.0 – General Rule Please note in screens 5, 6, and 7 the steps you must do in order to retrieve a specific payer. If, for example, you want to search for someone named ‘Smith’ and you are not sure of the specific name then all Smiths can be shown and you then select the Payer you want to process. You will be able to access any of the following nine links with only one payer selection action: Tab A/R VIEW - View Payer History View Payer A/R View Last 30 Days Payments View Current Month Payments Aged A/R PAYMENTS - Mail/Over Counter Payments Add Charges to Payer Credit Card Payment View Current Month Payments Check Payment Fixed Scheduler Variable Scheduler End of General Rules

9. 9 InoviumPay 2.0 – A/R VIEW View Payer History View Payer A/R View Last 30 Days Payments View Current Month’s Payments A/R Aged Report

10. 10 InoviumPay 2.0 – A/R View Access A/R View A/R View Links

11. 11 InoviumPay 2.0 – View Payer History Accounts Receivable History displayed from date of posting of payer at inception Under “Invoice No.” you can click to view original invoice The invoice can be viewed, printed or sent by email to the payer

12. 12 InoviumPay 2.0 – View Payment History Payment History Data Under “Applied to” you can click to view original invoice

13. 13 InoviumPay 2.0 – View Last 30 Days Payments Data displayed for last 30 days period Under “Applied to” you can click to view original invoice

14. 14 InoviumPay 2.0 – View Current Month Payments Data displayed for current calendar month Under “Applied to” you can click to view original invoice

15. 15 InoviumPay 2.0 – Aged A/R Reports Aged A/R based on true 90 day period To search for a specific payer click on CTRL+F and then click on Payer command Click on payer command to access specific payer

16. 16 InoviumPay 2.0 PAYMENTS Mail / Over Counter Payments Credit Card Payments Check Payments Add Charges to Payer or New Invoice View Current Month Payments Fixed Scheduler Variable Scheduler

17. 17 InoviumPay 2.0 - Payments Access Payments Payment Links

18. 18 InoviumPay 2.0 – Mail / Over Counter Payments Select all invoices that are to be credited to Payer account Select Payment Type Enter Check # or Description Enter Amount or Credit Post Credit Applied to Payer

19. 19 InoviumPay 2.0 – Mail / Over Counter Credit Card Payments Select all invoices that are to be credited to Payer account Select Credit Cart Type Enter Credit Card + CVA # Enter Amount or Credit Post Credit Applied to Payer

20. 20 InoviumPay 2.0 – Mail / Over Counter Check Payments Select all invoices that are to be credited to Payer account Select Bank Name ABA Routing # + Account # Enter Amount or Credit Post Credit Applied to Payer

21. 21 InoviumPay 2.0 – Mail / Over Counter – Printed Receipt 1, Click on above link to view receipt 2. Receipt will appear as a PDF and print on 8.5” x 11” paper 3. Three Receipts: For Payer - For Clerk - For Audit Control

22. 22 InoviumPay 2.0 – Add Charges to Payer (Invoice) If more then one item is to be added to invoice, manually change “Items on invoice” Default Item is set to 1 – If you are entering more then one item just enter the number of invoice lines

23. 23 InoviumPay 2.0 – Add Charges to Payer (Invoice) Example showing 3 Items Selected Quantity X Unit Price – total will be calculated Select pull down menus that are applicable Click to Add Charges

24. 24 InoviumPay 2.0 – Fixed / Variable Scheduler Each authorized Company user can define as many recurring payments as needed. The number is not limited by the Payer, so the system will allow more then one scheduled payment for each Payer. This section of InoviumPay is segmented into 2 main subsections: Fixed Scheduler payments Variable Scheduler Automatic payments The recurring payments section can be accessed using the Fixed / Variable Scheduler link above.

25. 25 InoviumPay 2.0 – Fixed Scheduler Fixed Scheduler The fixed scheduler is intended to address the needs of regularly scheduled payments, each with the same amount (e.g., a rental payment that is due on the same day every month).

26. 26 InoviumPay 2.0 – Fixed Scheduler Edit an existing payer already posted on the Fixed scheduler by clicking on Edit Link Add a Payer to Fixed scheduler by batch or Add New Payer to the scheduler

27. 27 InoviumPay 2.0 – Fixed Scheduler The fixed scheduler performs the following actions: 1.It posts the amounts to the gateway processor for the items scheduled in a specific day 2.If the payment is accepted and an invoice is generated, it is marked as processed and posted to Payer’s history of payment. A notice is created and emailed or faxed to the Payer 3.If the payment is denied, an invoice is generated and posted to Payer’s balance. The Payer will then have to process it manually All scheduler-created invoices bear an invoice number starting with the digits 888. This makes them easier to identify. The shipping information and cost (optional) will be posted to each invoice generated The scheduled items can be processed in five modes: Once a month - Once a week - Every 2 weeks - Every 3 months (quarterly) - Annually

28. 28 InoviumPay 2.0 – Fixed Scheduler Select payment type and record data requested Select Payment Type

29. 29 InoviumPay 2.0 – Fixed Scheduler Fixed Scheduler Batch Upload Fixed Scheduler Batch Upload

30. 30 InoviumPay 2.0 – Variable Scheduler Variable Scheduler payments The automatic payments tool is slightly different from the Fixed Scheduler. This tool calculates the amount that needs to be processed based on the Payer’s balance. The payment date can be a specific date, or invoices can be processed on due date. Adding an automatic payment takes two steps: The first step requires the period of the Automatic payment and Payer’s information The second step requests billing information. Refer to next slide for an example of a completed Variable Scheduler payment form

31. 31 InoviumPay 2.0 – Variable Scheduler Edit an existing Payer already posted on the Fixed scheduler by clicking on Edit Link Add a Payer to Fixed scheduler by batch or Add New Payer to the scheduler

32. 32 InoviumPay 2.0 – Variable Scheduler Select Payment Type

33. 33 InoviumPay 2.0 – Variable Scheduler Variable Scheduler Batch Upload

34. 34 InoviumPay 2.0 See Segment 2 for: Preferences ADMIN Reports

35. 35 For Customer Service – Please contact: Inovium Corporation 10300 W Charleston Blvd. #13-214 Las Vegas, Nevada 89135 702-254-6385 FAX 702-926-9629 admin@inovium.com Customer Service Hours Monday – Friday 7 AM to 5 PM Pacific time