1. ILT to “e”: One Size Does NOT Fit All! ASTD E-Learning SIG – September 6, 2013 Presented by Susan H. Lowy Goodwill Industries-Manasota, Inc. 8490 Lockwood Ridge Road Sarasota, FL 34243

2. © 2013 Goodwill Industries-Manasota, Inc.

4. Session Objectives: What criterion is used to decide if an ILT class is appropriate for e-learning. The steps involved in converting an ILT course into an online course. Why it is important to be culturally sensitive with your examples and photos. How using stories and exercises engages the learner. What it took for an organization to embrace e-learning in lieu of ILT classes. © 2013 Goodwill Industries-Manasota, Inc.

5. Goodwill Industries-Manasota  One of 165 independent non-profit affiliates  Celebrated 30 years of service to the community  Hire team members with barriers to employment  Provide informal and formal learning to 750 team members  Sixty percent do not have a High School diploma  Many lack basic workplace skills  Majority possess minimal computer skills

6. © 2013 Goodwill Industries-Manasota, Inc. Role Model Worker Program

7. © 2013 Goodwill Industries-Manasota, Inc. Number of classes to be completed Scheduling of classes Distance of team members from training center Cost of gasoline! Why e-learning?

8. © 2013 Goodwill Industries-Manasota, Inc.

10. Why some classes remain instructor-led Personal interface is essential - Listening, Social Interaction Supports our culture/business - Customer Service, Team Building Good for Leadership to teach - Time Management, Leadership

11. © 2013 Goodwill Industries-Manasota, Inc.

12. Applying the ADDIE Model A nalysis – Establish purpose and audience, review existing curriculum, research for supplemental material, incorporate learning styles (VAK) D esign – Format of class, screen design, sequence of material, interactivity, workbook, use of photos vs. clip art D evelopment – Generate stories, use builds, add exercises, write the script, incorporate pictures/graphics, create workbook I mplementation – Pilot-test the course, incorporate revisions, add voiceover, load onto LMS, review/test class, announce availability E valuation – LMS tracks class completion, post-test with 80% passing, survey feedback, anecdotal feedback from students

13. © 2013 Goodwill Industries-Manasota, Inc. Engaging the Learner Story: Make up a story that fits the topic Pictures: Incorporate pictures that represent the diversity of the target population Workbook: Include information and exercises that encourages the learner to focus on the topic Personalize: Use the first person plural (we) and the second person (you)

14. © 2013 Goodwill Industries-Manasota, Inc. Additional tips…  Explain how course is set up, list the objectives, and the expected time needed to take the course  Minimal text – but read what is there  ADA feature – display the text that the learner hears  Voiceover need not be professional, but should be clear and expressive  Allow learners to control the pace of their learning

15. © 2013 Goodwill Industries-Manasota, Inc. The Workbook 2

16. © 2013 Goodwill Industries-Manasota, Inc.  Created the Workplace Development program  Celebrated the new Role Model Worker (RMW)  Enrolled every team member in the RMW program  No longer able to meet the ILT demand  Decided to convert some ILT classes to “e”  Initial resistance led to delight in being able to complete requirements using Goodwill®U  Team members voluntarily take additional non-required classes How Goodwill Learned to Love E-Learning

17. © 2013 Goodwill Industries-Manasota, Inc. Questions?

18. © 2013 Goodwill Industries-Manasota, Inc. Contact Information – Susan H. Lowy Manager, Instructional Design and Training Goodwill Industries-Manasota, Inc. 8490 Lockwood Ridge Road, Sarasota, FL 34243 – Email: susanl@gimi.orgsusanl@gimi.org – Phone: 941-755-0237 ext. 263 – Fax: 941-755-3814 Thank you!