1. Page 1 Recording of this session via any media type is strictly prohibited. Page 1 Transportation Company Delivers through a BBS Process Steve Vaughn, Global H&S Process Manager UPS (Retired) Kay Parker Paul, Technical Director Liberty Mutual Insurance

2. Page 2 Recording of this session via any media type is strictly prohibited. Steve Vaughn UPS - Global Health & Safety (Retired) 38 Years of Service Comprehensive Health & Safety Process Employee Injury Prevention Kay Parker Paul, MSPH, CPE, CSP Risk Consulting Technical Director Liberty Mutual Insurance 21 Years Consulting Service – BBS, Ergonomics, Manual Material Handling

3. Page 3 Recording of this session via any media type is strictly prohibited. What to Expect Adopt techniques to analyze loss data Learn to develop a customized behavior based safety process Learn how to provide and track meaningful feedback for managers and employees Adopt methods to measure the quality of the feedback

4. Page 4 Recording of this session via any media type is strictly prohibited. Purpose of this Session Explore the history of the company’s Observation Process within their Health & Safety Process structure. Review the safety committee members involvement in: Analyzing loss trends and developing observation forms, Using observation data to develop action plans, Conducting observations and providing quality feedback, Evaluating and tracking the quality of feedback.

5. Page 5 Recording of this session via any media type is strictly prohibited. Health and Safety Process

6. Page 6 Recording of this session via any media type is strictly prohibited. Evolution of the BBS Process

7. Page 7 Recording of this session via any media type is strictly prohibited. In the Beginning… Job Hazard Analysis “Observations” - Things out of Place - Work Process Interruptions - Materials Handling - General chance taking horseplay running - Job Methods vs. “knowledge”

8. Page 8 Recording of this session via any media type is strictly prohibited. Evolving… Job Hazard Analysis

9. Page 9 Recording of this session via any media type is strictly prohibited. Continuing to Evolve… 4:1 Process Observation Form

10. Page 10 Recording of this session via any media type is strictly prohibited. The Evolution of … the Observation Form From corporate driven observation forms…. To locally created Observation Forms based on the operation’s (worksite) loss analysis

11. Page 11 Recording of this session via any media type is strictly prohibited. Employee Injury Analysis By Job Class

12. Page 12 Recording of this session via any media type is strictly prohibited. Employee Injury Analysis for Driver

13. Page 13 Recording of this session via any media type is strictly prohibited. Loss Analysis for Driver

14. Page 14 Recording of this session via any media type is strictly prohibited. Determining Loss Trends/Action Plans From the analysis: Falls accounted for 25% of the injury frequency. Lifting and Lowering injuries accounted for 37% of the costs.

15. Page 15 Recording of this session via any media type is strictly prohibited. Creating a Customized Observation Form. Job Specific Loss Trends Job Methods (Behaviors)

16. Page 16 Recording of this session via any media type is strictly prohibited. Customized Observation Form

17. Page 17 Recording of this session via any media type is strictly prohibited. Self Check Cards

18. Page 18 Recording of this session via any media type is strictly prohibited. The Evolution of … the Customized Observation Form

19. Page 19 Recording of this session via any media type is strictly prohibited. Once We Have Created Our Observation Form Training Opportunities Classroom Safety Committee meetings Pre-operations meeting Side-By-Side/in operation

20. Page 20 Recording of this session via any media type is strictly prohibited. Observation Process – Looking to the Future Quality Feedback Communication Skills

21. Page 21 Recording of this session via any media type is strictly prohibited. Reinforcing / Changing Behaviors What is said and How it is said What are we talking about? State the safe or at-risk behavior from the observation form Talking with the employee – not at them Maintain good eye contact Demonstrate a good tone of voice Ask the employee open ended questions It’s Personal Tell the employee how he/she felt about performance Use "I" statements WIIFM Why use the method - benefits and/or consequences of the behavior Discuss how the safe or at risk behaviors affects others

22. Page 22 Recording of this session via any media type is strictly prohibited. Quality Feedback Role Play Training Video Scenarios Assessments in operation

23. Page 23 Recording of this session via any media type is strictly prohibited. Data Collection & Analysis

24. Page 24 Recording of this session via any media type is strictly prohibited. Data Collection & Analysis

25. Page 25 Recording of this session via any media type is strictly prohibited. Action Plans from Observation Data

26. Page 26 Recording of this session via any media type is strictly prohibited. Completed Observation Form Quality Review

27. Page 27 Recording of this session via any media type is strictly prohibited. Quality Feedback Assessment Side-By-Side

28. Page 28 Recording of this session via any media type is strictly prohibited. Post Observation Interview

29. Page 29 Recording of this session via any media type is strictly prohibited. Questions, Final Comments and Contact Information Steve Vaughn scvaughn211@gmail.com 770-722-0864 Kay Parker Paul Kay.parker@libertymutual.com 727-207-0007

30. Page 30 Recording of this session via any media type is strictly prohibited. KEEP THIS SLIDE FOR EVALUATION INFORMATION/MOBILE APP ETC. Please complete the session survey on the RIMS14 mobile application.