1. ACN / TELUS Wireless Your Canadian Wireless Headquarters
Good afternoon and welcome to the ACN TELUS Wireless Webinar today!
I’d also like to remind you that all webinars are recorded and available at the IBO Back Office under the Training tab. Also, look in the Support Materials column to find a PDF with the full webinar script and slides that you can print off to refer to later. So enjoy today’s webinar without having to take notes on everything .. Then go to your back office and print off the support materials.

2. Why Choose TELUS?
Latest Greatest Devices - find the phone that's right for you, including an iPhone!
Great Network - TELUS has Canada's fastest coast-to-coast 4G LTE network
Clear and Simple Pricing - no activation or monthly fees or activation fees, anytime upgrades available
Best of the Internet - access to the apps and services you love the most
Why Choose TELUS?
Latest and Greatest Devices - find the phone that's right for you
Great Network - TELUS has Canada's fastest coast-to-coast 4G LTE network
Clear and Simple Pricing - no activate for monthly fees or activation fees, anytime upgrades available
Best of the Internet - access to the apps and services you love the most

3. Canada’s Fastest Coast-to-coast Network
TELUS 4G Network
Canada’s Fastest Coast-to-coast Network
4G LTE speeds in more places in Canada
Covers 95% of Canadian population
Surf, download files and tether at lightning- fast speeds
Roam internationally in over 200 countries
TELUS customer’s can take advantage of Canada's fastest coast-to-coast 4G network!. That means customers can enjoy 4G speeds in more places, no matter where they travel in Canada. Plus, with TELUS, customers can roam internationally in over 200 countries, with more added all the time.
4G LTE provides many benefits for TELUS customers, including:
• Faster download and upload speeds letting customers download files, upload pictures and status updates on their favorite sites, and stream content, even quicker than before
•Enhanced experience and quicker responsiveness for interactive applications like multi-player gaming, rich multi-media communications and remote presentations
•Richer experience using interactive video applications such as Skype, Google Talk, etc. to chat with friends and family

4. Target Customers For Wireless Service
Any Canadian customer who may be interested in the latest devices and best plans offered on contract
And NOW for Renewals & Upgrades …
Current post-paid TELUS customers, regardless of their originating dealer
Renewals and Upgrades
Renew or Upgrade to the new phone anytime you want. Upgrading to the latest phone is now easy as 1, 2, 3. With TELUS Anytime Upgrades, you can choose to pay off the remaining Device Balance on your current phone and get a new phone on a new service agreement, whenever you want. Pay it off Ready to upgrade.
A renewal means you are agreeing to a new 2 or 3 year contract and obtaining a new device.
You are eligible for a renewal if:
You are on a 3 year contract and have 4 months or less remaining
You are on a 2 year contract and have 3 months or less remaining
What is an upgrade?
Customers outside of the renewal period described above can upgrade their device at anytime during their contract by paying off the device balance. Check your device balance by viewing page three of your latest TELUS Mobility bill or by logging into your TELUS Mobility online account. Please make sure you revisit the ACN TELUS Webstore to complete your upgrade.

5. Devices The Latest and Greatest iPhones Smartphones Mobile Phones
The Mobile Hotspot is available making it perfect for travelers, commuters, and small business owners who would like to broadcast their Wi-Fi signal to multiple devices at once while on the go.  The Sierra Wireless 4G LTE Tri-Fi Hotspot instantly create a hotspot to share your connection with up to 8 Wi-Fi-enabled device such as cameras, tablets, music players and gaming consoles.
Manufacturer's rated peak download speed. Compatible device required. Actual speed may vary by device being used, topography and environmental conditions, network congestion, signal strength, and other factors”.

6. High Speed Internet On-The-Go
Mobile Internet Keys
High Speed Internet On-The-Go
Access the Internet wherever there is coverage on the TELUS 4G LTE Network
Simply plug the Key into your laptop
 Mobile Internet Keys run on TELUS’ 4G LTE Network. Ideal for people who have laptops; the devices are hinged and easy to use as the USB connectors provide flexible orientation and additional transport protection when on the go! The versatility of the Mobile Internet Keys allows for them to fall back on DC-HSPA+ network, provide faster speed in more places when 4G LTE is not available.
These devices are great for users that want a single connection to TELUS’ superior data network!

7. Mobile Internet- Smart Hubs and Wi-Fi hot spots
Wi-Fi hotspots and Hubs
Perfect for travelers,
Commuters, and
Small Business Owners
With TELUS Mobile Wi-Fi - called Smart Hub - customers can share their High Speed Internet experience on the go with up to 5 devices.
Wi-Fi hotspots and Hubs are some of the available Mobile Internet Options. In addition, Hubs can connect up to 32 users (based on model), and the Wi-Fi hotspot can connect up to 10 users.
It is recommended to use a password for security purposes in order to prevent unauthorized access which may result in additional charges.

8. TELUS Voice Plans Include:
Unlimited Texting
Unlimited nationwide family calling
Unlimited Nights and Weeknds, starting at 6pm
Caller ID
Voice Mail
Call Waiting
Conference Calling
TELUS Voice Plans include:
Unlimited Texting
Unlimited nationwide family calling
Unlimited Nights and Weekends, starting at 6pm
Voic
Caller ID
Call Waiting
Conference Calling

9. Data Add-ons Personal Email Instant Messenger Web Mobile Applications
Data Flex Add-ons keep your bill in check & avoid overage fees
Data Flex automatically adjusts your usage each month
Take advantage of all your phone has to offer with one of our great Data Add-ons. Stay totally connected with friends & family with great value savings. All the services you need such as Personal , IM, Web and more. Plus, Data Flex Add-ons keep your bill in check and avoid overage fees. Data Flex automatically adjusts your usage each month.

10. Promotional Plans
Be sure to have your customer check out the latest TELUS Promotional Plans – these plans typically change quarterly – so keep an eye on the ACN TELUS Webstore for new ones!

11. How To Order
ONLINE ONLY at Your ACN DIRECT ONLINE STORE

12. How To Order ACN TELUS Webstore
Check out the latest devices from TELUS
ACN TELUS Webstore

13. How To Order
Choose Device

14. How To Order
Choose Device

15. How To Order
New Activation vs Renewal

16. How To Order
Choose Your Plan

17. How To Order Choose Any Add Ons Data Add Ons
Additional Calling Features
Additional Anytime Minutes
Extended Nights
Favorite Numbers
Long Distance
Text Messaging

18. How To Order Choose Your Accessories
If a customer chooses to transfer their number, the phone will not ship activated. To complete the activation process, customers will need to contact the ACN TELUS order inquiry line at Monday through Friday, from 9 am to 5 pm (EST). Once the customer has decided whether they will be transferring a number, they can then click “checkout” to review their order.
For renewing clients, they are instructed to call the ACN TELUS activation line at to complete their renewal.

19. Transferring Phone Numbers
You will be asked to provide your current carrier’s Wireless Number & Account Number
After you receive your device, to complete activation process, you must:
Contact ACN TELUS
Monday – Friday 9am to 5pm (EST)
Please note, if this information is incorrect the order will be delayed. If a customer chooses to transfer their number, the phone will not ship activated. To complete the activation process, customers will need to contact the ACN TELUS order inquiries line at Monday through Friday from 9 am to 5 pm and Weekends from 9 am to 8 pm.
Renewing clients are instructed to call the ACN Telus activation line at to complete their renewal.

20. Checkout Only Canadian credit cards with associated billing address
Only one order per credit card for a 24 hr period
Account name must match the name on the credit card used for payment
Print confirmation page
Once the customer has decided whether they will be transferring a number, they can then click "checkout" to review their order. Customers will then be asked to enter specific information to complete their order, including billing and shipping information address, Business ID and a promo code (if applicable). The billing information on the order should match the billing information on file with the credit card company. Next, customers will need to confirm their information and order for accuracy. Once this is done, they will be asked to enter their credit card information. Only Canadian credit cards with associated billing addresses will be accepted. Also, only one order per credit card for a 24 hour period is accepted. Also, the account name must match the name on the credit card used for payment. After completing payment information, customers should click on "complete payment" to finalize the order. The order is now complete! Customers should print the confirmation page for their records.
NOTE: clients will also get an Order Confirmation by . If they did not receive the , it is possible the order did not go through.

21. ID Verification Process
If TELUS Mobility cannot verify the identity of the customer placing the order, you will receive notice your customer's identity hasn't been verified
You then will need to retrieve the IBO Verification Form from your IBO Back Office for your customer to fill out
The form will then need to be returned to ACN Telus Customer Service by you, as the ACN IBO
If TELUS Mobility cannot verify the identity of the customer placing the order, you, as the ACN IBO, will receive notice that your customer's identity hasn't been verified.
You then will need to retrieve the IBO Verification Form from your IBO Back Office for your customer to fill out
The form will then need to be returned to ACN Telus Customer Service by you, as the ACN IBO. NOTE: the order will remain incomplete until returned

22. Order Confirmation and Shipping Confirmation Emails
s to Customer
Order Confirmation and Shipping Confirmation s
Important that Customer provides their correct address!

23. Who to Call Order Status / Activation questions / Deposit questions
Mon. – Fri 9am – 5pm EST
Assistance to activate my new phone
Contact ACN Telus Order Activation line at
Assistance regarding my new phone
Contact Telus Client Care at
Assistance regarding my wireless phone bill

24. Renewals & Upgrades Eligibility Requirements:
Any existing TELUS post-paid customer, regardless of the originating dealer
Must sign up for a new 2-3 year contract
You are not upgrading for a second time during the first six months of your contract
You are credit qualified
You are not on the Credit Limit Program
You are up to date with payments to your account
Check your contract start and end date by logging into your TELUS Mobility online account
Be sure to return to the ACN TELUS Web Store to complete your order
For Renewals & Upgrades
Eligibility Requirements:
Any existing TELUS post-paid customer, regardless of the originating dealer
Must sign up for a new 2-3 year contract
You are not upgrading for a second time during the first six months of your contract
You are credit qualified
You are not on the Credit Limit Program
You are up to date with payments to your account
Check your contract start and end date by logging into your TELUS Mobility online account
Be sure to return to the ACN TELUS Web Store to complete your order

25. Renewals Qualified renewal customers will:
Pick their new phone/device (Note: you must choose new device when renewing)
Pick their plan
After order, device is shipped within 4-6 days
Customer must call into ACN TELUS Customer Service to activate the device* * they will not lose service
Qualified renewal customers will:
Pick their new phone/device (Note: you must choose new device when renewing)
Pick their plan
After order, device is shipped within days
Customer must call into ACN TELUS Customer Service to activate the device* * they will not lose service

26. Upgrades
Customers can replace or upgrade their TELUS mobile device at a discounted price, plus upgrade fee, at any time during their contract
Now let’s switch and talk about the new TELUS Upgrades available through ACN IBOs.
With ACN TELUS Clear and Simple Device Upgrades, you can replace your damaged device or upgrade to the next latest and greatest model by paying an upgrade fee based on the discount you originally received when your contract began, and the number of months remaining in your contract.

27. Upgrade options determined by when you signed or renewed your contract
Upgrades
Upgrade options determined by when you signed or renewed your contract
QUEBEC
NON-QUEBEC
After June 29, 2010
After November 21, 2010
Before June 29, 2010
Before November 21, 2010
Remember that Upgrade options determined by when you signed or renewed your contract as seen on this slide. So if you wish to upgrade your mobile device part way through your contract, simply pay the Device Balance fee and get a new device at full discount. This fee is calculated based on the discount you originally received when your contract began, and the number of months remaining in your contract. The longer you wait, the lower your fee.
To determine your current Device Balance, refer to your latest TELUS Wireless invoice.
Let’s take a look at some examples…
Non Quebec residents: After November 21, 2010
Non Quebec residents: Before November 21, 2010
Quebec residents (Bill 60): After June 29, 2010
Quebec residents (Bill 60): Before June 29, 2010
Customer can review current billing statement to determine their device balance

28. Non-Quebec Customers who signed up after November 21, 2010
FULL PRICE
WHAT YOU PAID
WHAT YOU SAVED
MONTHLY CREDIT AMOUNT
Motorola Milestone price: $599.99
Motorola Milestone 3 yr. price: $199.99
Discount on a 3 yr. contract $400.00
$400/36 months = $11.11 per month
If you have nine months on your current contract, then your Device Balance fee would be $100.00
Understanding and calculating the Device Balance fee
The Device Balance fee is determined based on two factors.
Number of months remaining on your current contract.
The discount you original received on your current device.
TELUS discounts the cost of your device when you sign a contract. The discount amount becomes your device balance. Over the length of your contract, TELUS automatically reduces your device balance each month by a set amount. This “monthly credit” is equal to your original device discount divided by the number of months in your contract.
See the example on the slide here for Non-Quebec Customers who signed up after November 21, 2010

29. Non-Quebec Customers who signed up before November 21, 2010
Now for Non-Quebec Customers who signed up before November 21, 2010 – here’s how you would calculate the early device upgrade fee.
Remember Early Device Upgrade fee is determined based on two factors.
Number of months remaining on your current contract.
The type of device you currently have.

30. Quebec residents who signed up after June 29, 2010
FULL PRICE
WHAT YOU PAID
WHAT YOU SAVED
MONTHLY CREDIT AMOUNT
Motorola Milestone price: $599.99
Motorola Milestone 3 yr. price: $199.99
Discount on a 3 yr. contract $400.00
$400/36 months = $11.11 per month
If you have nine months on your current contract, then your Device Balance fee would be $100.00
Example of Quebec resident who signed up after June 29,

31. Quebec residents who signed up before June 29, 2010
And an example of a Quebec resident who signed up before June 29, 2010

32. Upgrade Check Point
An will be sent to the customer with the device upgrade fee and they are asked to respond if they agree. If there is no response after 7 days…
A call will be placed to the customer from TELUS Activation team letting them know the Early Device Upgrade fee
Customer will not be charged the “upgrade” fee until they speak with Customer Service and give their approval to proceed * Order will not proceed until upgrade fee is approved by the customer and order is voided if no response is received 7 days after initial call.
After order, device is shipped within 3-5 days
Customer must call into Customer Service to activate the device - they will not lose service
Upgrade Check Point
An will be sent to the customer with the device upgrade fee and they are asked to respond if they agree. If there is no response after 2 days…
A call will be placed to the customer from Customer Service letting them know the Early Device Upgrade fee
Customer will not be charged the “upgrade” fee until they speak with Customer Service AND give their approval to proceed
Order will not proceed until upgrade fee is approved to by the customer
After order, device is shipped within days
Customer must call into Customer Service to activate the device* * they will not lose service

33. Ordering – Renewals/Upgrades
Let’s first talk about Renewal Orders – all orders will be done online. The Renewal Orders will be made online just as any other ACN TELUS Wireless order would be.
Second, let me tell you how the Upgrade Orders will be handled. Your customer will order online. But the next steps are a little different… when ordering online it can’t be determined if the customer is doing an “upgrade” or “renewal”, so that Early Device Upgrade fee will not be shown there at the order portal .. A live manual review by ACN TELUS Customer Service will determine if the order is an Upgrade Order and then will contact the customer about the Early Device Fee. The order will not be completed/processed until the customer gives their approval of the EDF to the Customer Service rep.
So the customer will go into the ACN TELUS Webstore – they will start with the Renewals Tab. They can review the information found here and then the ordering process is just the same – they choose a device and a plan. Remember: When customers place their order, if they place an order for new service and it is an existing customer, then it may delay the processing time of the order or the order may be cancelled.

34. Key Reminders
You cannot add a device upgrade to a cart that already contains a new activation
When ordering a new device or renewing/upgrading you must pick a device plan that is compatible with your new chosen device.  Please be aware, that if your plan is not compatible with the phone ($50.00 Spend commitment, CDMA to HSPA, etc) you will be notified to change your plan to an applicable plan
Key Reminders
You cannot add a device upgrade to a cart that already contains a new activation – these must be done in separate transactions or orders
When ordering a new device or renewing/upgrading you must pick a device plan that is compatible with your new chosen device.  Please be aware, that if your plan is not compatible with the phone you will be notified to change your plan to an applicable plan. 

35. FAQs
If I am renewing my contract or upgrading my device, can I keep my current rate plan?
If I am renewing my contract or upgrading my device, can I keep my current features?
What is the refund policy? Does 30-day Money Back Guarantee apply?
What is the warranty?
If I am renewing my contract or upgrading my device, can I keep my current rate plan?
This will depend on what you have ordered. The ACN TELUS Webstore smartphone promotional prices require a rate plan and / or feature combination of $50 or more. If your current plan meets these criteria you can keep your existing plan. If your current plan does not meet these criteria or is not compatible with the HSPA network, a TELUS Webstore representative will contact you to recommend a plan which will suit your needs
If I am renewing my contract or upgrading my device, can I keep my current features?
This will depend on what you have ordered. When placing the order through the ACN TELUS Webstore, you will be required to select a new rate plan if you are selecting a smartphone or HSPA device for the first time. In some instances, the new rate plan you select may not be compatible with your current features, especially if they are expired or grandfathered features. If the features on your account are not compatible with your device and rate plan, a Webstore representative will contact you to recommend a feature which will suit your needs.
What is the refund policy? Does 30-day Money Back Guarantee apply?
The 30-day Money Back Guarantee applies to current PCS phones and Mobile Internet Devices sold through the ACN TELUS Webstore. The phone can be returned at any time within 30 days for a full refund, however no refunds are applicable to the actual service. In addition, returns are not accepted on any phone accessories. Early termination fees may apply.
What is the warranty?
There is a one year full manufacturers' warranty on all phones. Refer to the phone's warranty card for specifications and exclusions. Certified Pre Owned devices have a 90 day warranty (Refurbished).
Add to Existing Account?
Clients have the option to add a device to their existing account. They simply enter their account information and by doing so will bypass an additional credit check and will also reduce order processing time as we will not need to follow up with the client. 

36. IBO Back Office PRODUCT TAB and TRAINING TAB
LATEST NEWS BANNER for Product and IBO News
I would like to remind you of the wealth of knowledge that is available to you – at the IBO Back Office! For instance, you will want to click on the Latest News banner always located in the middle of the home page. Check this page often as it will provide you with the latest Product and IBO news to keep you in the loop! Next, be sure to refer often to the Product Tab – each ACN product has it’s own page within this tab with extensive details on Key Reminders, Ordering tips and much more.

37. Future Webinars Product Specific IBO Tools Product Launch
Announcements
At the IBO Back Office home page, click on the webinar schedule link to view the entire training series schedule and reserve your spot. Remember that you can view all recorded webinar trainings and additional videos at the Training Tab … in fact you can print off a copy of the webinar training from the Support Materials column there at the Training Tab.

38. ACN / TELUS Wireless Your Canadian Wireless Headquarters
Thank you for attending today’s webinar – we wish you much success on your future customer acquisitions and hope to see you on more trainings!