1. 123 West Main Street New York, NY 10001 | www.carecounseling.com | P: 555.123.4568 F: 555.123.4567 CARING COUNSELING CENTER 123 West Main Street New York, NY 10001 _______________________ www.carecounseling.com | P: 555.123.4568 F: 555.123.4567 Rural I&R The Challenge of Unmet Needs By: Adam Teer Executive Director 2-1-1 Texas Northeast Region

2. 123 West Main Street New York, NY 10001 | www.carecounseling.com | P: 555.123.4568 F: 555.123.4567 Creative Problem Solving CARING COUNSELING CENTER The ABC’s Say…. Contact family Contact resources outside family (i.e. minister) Draw upon previous experiences (The ABC’s of I&R, 2013 Ed., Alliance of Information and Referral Systems pg. 43-44)

3. 123 West Main Street New York, NY 10001 | www.carecounseling.com | P: 555.123.4568 F: 555.123.4567 Creative Problem Solving CARING COUNSELING CENTER “One of the hidden rules of poverty is that any extra money is shared….In poverty, the clear understanding is that one will never get ahead, so when extra money is available, it is either shared or quickly spent. In poverty, people are possessions, and people can rely only on each other. It is absolutely imperative that the needs of the individual come first.” (Bridges Out of Poverty; Payne, DeVol, Smith; 2006 Ed.; pg. 26)

4. 123 West Main Street New York, NY 10001 | www.carecounseling.com | P: 555.123.4568 F: 555.123.4567 Creative Problem Solving CARING COUNSELING CENTER Think “Outstanding” Be Empathetic Longer Handling Time

5. 123 West Main Street New York, NY 10001 | www.carecounseling.com | P: 555.123.4568 F: 555.123.4567 Just Say ‘NO’ CARING COUNSELING CENTER ‘No’ > Bad Referral Be Honest Use Adult Voice

6. 123 West Main Street New York, NY 10001 | www.carecounseling.com | P: 555.123.4568 F: 555.123.4567 The Adult Voice CARING COUNSELING CENTER Contrast with the Child Voice Defensive, victimized, emotional, etc. Ex.-”It’s your fault.” “Don’t blame me.” “You made me do it.” Contrast with the Parent Voice Authoritative, directive, judgmental, evaluative, demanding, etc. Ex.-”You should(n’t) do that.” “It’s the wrong/right thing to do.” “If you weren’t so ______ this wouldn’t happen to you.” (Bridges Out of Poverty; Payne, DeVol, Smith; 2006 Ed.; pg. 112- 113)

7. 123 West Main Street New York, NY 10001 | www.carecounseling.com | P: 555.123.4568 F: 555.123.4567 Just Say ‘NO’ CARING COUNSELING CENTER ‘No’ > Bad Referral Be Honest Use Adult Voice Non-judgmental, factual, question format “I would like to recommend ____.” “Options that could be considered are ____.” “These are the consequences of that choice/action.” Have Finality Record Reason Unmet

8. 123 West Main Street New York, NY 10001 | www.carecounseling.com | P: 555.123.4568 F: 555.123.4567 Do Something About It CARING COUNSELING CENTER You’re Their Voice Build a Platform Speak Attend Coalition Meetings Write articles, blogs, etc.

9. 123 West Main Street New York, NY 10001 | www.carecounseling.com | P: 555.123.4568 F: 555.123.4567 123 West Main Street New York, NY 10001 | www.carecounseling.com | P: 555.123.4568 F: 555.123.4567 Thank You!!! Follow Me: /211canhelp @adam_teer @canhelp /in/adamteer adamteer.blogspot.com