3. Who are the Players? Who is using the current ITSM tool? What are the Requirements? What do we have now? What do we want? Select Tools to Evaluate Scheduled meetings with all possibilities Narrowed it down to three Create Measurement Process Spreadsheet with Requirements Listed Prioritize Select New Tool Which tool comes the closest to requirements needed within budget? Implement Tool Work with vendor to implement tool FAIL

4. Why didn’t the pieces come together? Settled for tool that had most of what we needed Lost focus of important requirements Let the project checklist and budget drive project Promised functionality that could not be easily delivered Broken processes

7. HOW TO DECIDE?FIRST ROUND DEMOS

10. Implementation Strong Implementer Project Charter Define the Scope of Phase One Define everyone’s role Focus on your proven processes Process for capturing scope creep and new requests Communication Weekly Status Meetings with Core Team Monthly Status Meetings with Whole Team Don’t forget Training

12. Robin.Veit@starz.com 720-852-1017 www.linkedin.com/in/rveit Questions?