1. Recommendations for a Legal and Regulatory Framework for Microfinance in Serbia

2. Small and medium enterprises (SMEs) are critical to increasing employment and economic growth and decreasing poverty in Serbia Two-thirds of SMEs in Serbia report problems getting credit Available loan products are poorly suited for SMEs in terms of loan size, collateral requirements, and physical access Microcredit provides an alternative, market-based approach to providing financing better suited to the needs of SMEs However, legal and regulatory framework prevents existence of “real” microfinance industry in Serbia Access to finance a problem for SMEs 1 of 13

3. High demand/unmet need Estimated potential portfolio for microcredit is EUR 267M Only 2-7% of current demand being met “Missing” middle between current microcredit (EUR 960- 1,600) and bank loans (> EUR 10,000) Strong investor interest Investors actively looking for investment opportunities given saturation in other markets in region Numerous investors already expressed interest in investing ~EUR 40M in existing providers With an enabling legal framework, it is estimated that loan portfolios could expand by 50% at existing providers alone With an enabling legal framework, it is estimated that loan portfolios could expand by 50% at existing providers alone Microfinance has real potential in Serbia 2 of 13

4. Overindebtedness and Financial Crimes Harmonization with Existing Regulatory Framework Law on Microcredit Companies (MCCs) Components of microcredit regulatory framework 3 of 13

5.  Strike appropriate balance between providing minimum requirements for key legal components while not overregulating  Overburdening non-deposit- taking institutions with excessive regulation increases compliance costs, ultimately decreasing access to finance  A risk-based approach is recommended by the EU Key components of MCC law Definition of “microcredit” Registration of MCCs Ownership and governance Permissible activities Prudential regulation, loan loss provisioning, and risk management Supervision Reporting and auditing requirements Others… Guiding principles for MCC law 4 of 13

6. Definition of “microcredit” Considerations Recommendations Type of Client & Use of Funds Loan Size Limits Two-pronged approach allows MCCs to serve some clients with larger loans, while majority of clientele remain low-income clients Look to current microcredit operations as starting point, consider how portfolio may evolve with MCC law If included, use general language to convey policy intentions Goal of microfinance to “alleviate poverty, increase employment, assist in the development of social entrepreneurship” in Kyrgyz Republic Helps prevent regulatory arbitrage by institutions with different objectives However, limits flexibility of MCCs to serve necessary range of clients Difficult to determine where to draw the line Recommended as more concrete method to maintain policy focus Two-pronged approach: 1.Higher single loan size limit, plus 2.Lower average outstanding loan balance 5 of 13

7. Registration of MCCs Initial minimum capital requirement: low enough to allow entry of new MCCs, high enough to bar entry of unprofessional institutions Risk-based approach recommended, with less extensive registration requirements than for banks “Licensing” vs. “registering” May require registrants submit: –Ownership structure –Directors and senior management –Evidence of minimum capital paid –Initial operating plans Link requirements to confirming compliance with regulatory objectives Case Studies Microcredit agencies (MCAs) and microcredit companies (MCCs) obtain certificate (not license) from National Bank of Kyrgyz Republic Documents required: o Application o Establishment documents o State registration certificate o List of members of management body o Confirmation of funds as charter capital Minimum capital for NBFIs in Romania is EUR 200,000 6 of 13

8. Ownership and governance and permissible activities Permissible activities Permission to lend Consider: financial leasing, guarantees, factoring, insurance intermediaries, payment and transfer Allow secondary, related activities (i.e. training) Ban deposit-taking, though clarify regarding cash collateral Ownership and governance Ensure requirements don’t impede foreign equity holders or foreign investors Include “fit and proper” requirements for directors and officers, adapted for microfinance Other corporate governance rules should be limited and not overly prescriptive 7 of 13

9. In general, prudential regulation not warranted for MCCs as they do not pose systemic risk or put public savings at risk Imposes unnecessarily high compliance costs on supervisors and MCCs alike If standards issued for certain topics such as client documentation, leverage ratios, or risk management, should be adapted for microlending  simplified and allow room for innovation MCCs need ability to create loan loss reserves and write-off such serves for tax purposes Any guidelines for loan classification should be adapted for microcredit (i.e. more aggressive provisioning for delinquent microloans) Prudential regulation and loan loss provisioning 8 of 13

10. The supervision question Option 1: Delegated supervision (recommended) Option 2: Self-regulation Supervision by industry association Has traditionally achieved mixed results with respect to prudential supervision May still be beneficial for consumer protection purposes, and least costly option Association could take on responsibilities listed above Industry association serves as agent for MoFE or NBS Provides formal link to financial regulator and allows MoFE or NBS to monitor and control association’s work Association could collect registration info, collect data and reports, recommend sanctions, and provide consumer protection oversight Responsibilities could include: Maintain public register of approved MCCs Serve as repository of periodic reports by MCCs Develop and promote sound financial performance and consumer protection standards 9 of 13

11. Critical that financial consumer protection rules apply to MCCs and microcredit clients Typical microfinance clients have low-literacy, low-numeracy, and less familiarity with formal financial sector All providers of similar financial services should be held to same consumer protection standards, to provide level playing field and comprehensive protection to consumers However, existing consumer protection rules in Serbia limited to natural persons or banks, resulting in gaps in coverage  Recommendation: Revise rules to cover microenterprises and MCCs, and consider what body will be responsible for monitoring Also harmonize: tax, accounting, payments, bank laws and regulations Harmonize with existing regulatory framework 10 of 13

12. Addressing overindebtedness and financial crimes 11 of 13 Financial crimes Non-depository microcredit providers not historically part of pyramid schemes or similar abuses Regardless, MCCs should be subject to existing controls to prevent AML/CFT, fraud and financial crimes, and identity fraud Financial Action Task Force (FATF) recommends risk-based approach, adapting rules for characteristics of microfinance (i.e. customer due diligence) Overindebtedness Microfinance not inherently riskier than bank lending Risk factors: irresponsible provider behavior, poor borrowing decisions by consumers, oversaturation of microcredit market Tools to address risk: o Credit bureaus (mandate participation by MCCs) and assessment of creditworthiness o Disclosure and transparency o Financial literacy and education o Market monitoring

13. Complementary policy initiatives and long-term financial inclusion strategy 12 of 13 New MCC legal framework should be accompanied by well- targeted, complementary policy initiatives –Guarantee programs to domestic banks for wholesale funding to MCCs –Targeting of development funds –Reaching out to and encouraging investments from international investors, including shifting target of existing internationally-funded credit lines for SMEs to smaller loans/clients Long-term financial inclusion strategy needs to be developed, addressing issue from multiple angles –When to transition to deposit-taking microfinance institutions (MFIs) –Strategic adjustments to prudential framework that encourage banks to move down market, balancing with need for financial stability and management of risk

14. Next steps to consider 13 of 13 1.Assess the potential impact of microcredit in Serbia 2.Assess the potential for investment in microcredit in Serbia 3.Convene stakeholders and form an official working group 4.Begin process of drafting MCC law