1. Entrepreneurship Mr. Bernstein Staffing and Company Policies, pp 362-375 November 21, 2014

2. Entrepreneurship Mr. Bernstein 2 Organizational Charts

3. Entrepreneurship Mr. Bernstein Personnel Policies Work Standards Pay and Benefits Benefits =20-40% of worker compensation Training and Development 3

4. Entrepreneurship Mr. Bernstein Policies General statements of intent about how to run your business Developing Policies Review day-to-day operations Check with competition Ask customers Why Produce a Policy Manual? Employees will be happier and more productive when expectations are clear Reduces training time 4

5. Entrepreneurship Mr. Bernstein Other Policies Return Policies Delivery Policies Customer Service Policies Handling complaints Repairing products Response time Restrooms, courtesy to clients, and other details Safety Policies 5

6. Entrepreneurship Mr. Bernstein Policy Manual Details expectations of every employee Each employee should receive a Policy Manual 6