1. SMALL BUSINESS MANAGEMENT
Chapter 12
Human Resources Management
Patriot Computers

2. Human Resources Management and the Small Business
Planning
Hiring
Management

3. Planning for Human Resources
Determine Personnel Requirements
Set _______ Structure
Report to one person
Similar functions grouped together
Limit span of control
Prepare _______ Descriptions
Develop Personnel Policies
job _______, working conditions, holidays and leaves, remuneration and pay, employee benefits, grievance procedure

4. The _______ Process Sources of Employees
The Hiring Process
Sources of Employees
from within, other businesses, employee referrals, advertising, employment agencies, educational institutions
The _______ Process
Application form, the employment interview, checking references, tests
Notification of the Hiring Decision

5. The Introduction Period The _______ Period Training
Personnel Management
The Introduction Period
The first week
The _______ Period
Training
On-the-job training, formal classroom training

6. The Owner-Manager as Personnel Manager
Personnel Management
The Owner-Manager as Personnel Manager
_______ Style
Time Management
Recognize the Importance of Time
Re-examine and Clarify Priorities
_______ Present Time-Consuming Activities
Implement Time Management Principles

7. Motivation and Loyalty
Personnel Management
Motivation and Loyalty
working conditions , employee needs
_______ employees
Fringe benefits
job rotation, job sharing, working from home, flexible hours, employee suggestion systems
_______ and Evaluating Performance
pinpoint, record, involve, coach, evaluate

8. Handling Grievances Personnel Management
implement a method for expression grievances
_______ that concerns will not affect relationships
minimal red tape
offer _______ methods for concerns (suggestion box)

9. Handling Grievances (cont.)
Personnel Management
Handling Grievances (cont.)
unionization and the small business
Labor Relations Act
deals with wages , benefits and working conditions
_______ in good faith
no discrimination for participation
binding terms and conditions
interpretations _______ by an arbitrator

10. Government Requirements and Assistance
Personnel Management
Government Requirements and Assistance
Federal Government
job _______ program
skill shortage and skill investment programs
job development program
innovation programs
community _______ programs

11. Personnel Management Provincial Government job discrimination
pay and employment equity
working conditions and compensation
employment standards
employment safety and health
workers’ compensation
wage subsidy programs
provincial training programs

12. Personnel Management Municipal Government licensing zoning
operation hours
property taxes
building codes

13. Recordkeeping for Employers
Personnel Management
Recordkeeping for Employers
Employee Remittance Number
Payroll Book
Monthly Remittance
Year-End Statements
Contract Employees

14. Concept Checks
1. Why is sound personnel management important for small business managers ?
2. What is the purpose of the organizational chart ?
3. Why is it important for small business to have written personnel policies ?

15. Concept Checks
4. What are some policies which should be included in the policy manual ?
5. What are potential sources of employees for small business ?
6. What are the methods for screening employees ?

16. Concept Checks
7. Why is it important that an interviewer use a common interview format for each applicant ?
8. What are some of the general personnel management principles that an owner-manager can apply ?
9. What can be done to improve the owner-manager’s use of time ?

17. Concept Checks
10. What can be done to ensure that the employee has a smooth transition into a new job ?
11. What are the two major principles of human relations management ?
12. List the different types of compensation plans that may be used by a small business.

18. Concept Checks
13. What are the fringe benefits available to the employee ?
14. What are the five steps in the simplified M.B.O. process ?
!5. What are some of the important principles of grievance management ?
16. What are the steps in administering a payroll for a small business ?

19. Appendices Interview Guide for a Small Business
Labour Legislation Jurisdiction
Provincial Labour Departments