1. SmartCall™ SMS
SmartCall SMS by HME Wireless is a great tool to manage your patient workflow through your facility. Using the SmartCall SMS system, staff members are able to provide patients with updates, alert them to go to specific areas, and communicate with other staff members with ease.

2. Certified Web Browsers
Google Chrome – version 23.0 or higher
Internet Explorer – version 10 or higher
Firefox – version 31.0 or higher
Opera – version 23.0 or higher
Safari – version 5.1 or higher (Desktop and iPad)
The SmartCall SMS website must be utilized by one of the HME Wireless Certified Web Browsers.
Certified Web Browsers
From your browser:
Tablet users contact HME Wireless for compatibility options

3. Registration & Logging In
To access the SmartCall SMS website, enter the provided URL into any of the certified web browsers. To register, click the sign up button and fill out all required fields – your account registration is instant and you can begin using the system immediately.
Registration & Logging In
From your browser:
Account registration is immediate. Create your account and go.

4. Administration Administration
Select Welcome and choose Administration.
In the Administration section, you can:
Edit company info
Manager Users and update passwords
Add / Edit pager numbers and transmitters
Add / Edit departments
Add / Edit messages
Add / Edit users
View reports of usage
Once you have logged in with your credentials, you will be directed to the SmartCall SMS waitlist home page. To set up your account information, select Welcome and choose the Administration tab. In the Administration section, you can: Edit company info; manage users and update passwords; add and/or edit pager numbers, transmitters, departments, messages, and users; as well as view reports of usage.
Administration
Administration

5. Updating Account Info Add a company logo.
Once you have clicked on the Administration tab, you will be directed to the Account Information portion of the admin screen. In the Account Information you can add your company logo and modify any account owner information. To make these changes, admin access is required.
Updating Account Info
Add a company logo.
Modify Account Owner information (admin access required).

6. Add / Edit Pagers and Transmitters
Add pager numbers into the respective section.
Pagers with full text messages would be Alpha Numeric. Pagers with no display are considered Vibe Only.
In the upper right, input the IP address for the HME transmitter. Multiple addresses should be separated by commas.
When accepted, each field will give you a green check mark validating your entry.
To utilize HME Wireless pagers with the SmartCall SMS system simply add the pager numbers into the respective section and click the green plus sign. A green check mark will confirm that the pager numbers are not duplicate (duplicated). Pagers with full text messages are Alpha Numeric. Pagers with no display are considered Vibe Only.
In the upper right, input the IP address for the HME transmitter. Multiple addresses should be separated by commas.
Add / Edit Pagers
and Transmitters

7. Each list for patient waiting or staff is considered a “Department.”
Input Department Name, select Icon if desired.
Assign Minimum and Maximum thresholds.
Thresholds determine when the record changes color on the waitlist.
Click the + sign to add.
Once all Departments are added, their position can be adjusted by clicking on Edit.
To create departments: input the department name and select an icon if desired; assign minimum and maximum thresholds, thresholds determine when the record changes color on the waitlist; click the plus sign to add. Once all departments are added, their positions can be adjusted by clicking Edit. Note that each list for patient waiting or staff is considered a department.
Add / Edit
Departments

8. Administrators can import a file that includes the days appointments.
.CSV and .XLS templates are available to ensure proper field mapping.
All imported records will show up as Not Arrived on the Waitlist screens.
The import feature can be very helpful for facilities that have scheduled appointments. Administrators can import daily appointment information with ease. Sample .CSV and .XLS templates are available for download to ensure proper field mapping. All imported records will show up as “Not Arrived” on the waitlist screens.
Import
Schedules

9. Add / Edit Messages Welcome Message
This message is sent whenever a mobile phone number is added to a Wait list.
Edit the field inside the phone to craft your specific message. To turn off the Welcome Message slide the green toggle left.
Messages cannot contain any special characters (e.g. * @ % ? < > ;). Periods (.) and commas (,) are permitted.
A welcome message is sent whenever a mobile phone number is added to a Wait list. Edit the field inside the phone to craft your specific message. To turn off the Welcome Message slide the green toggle left. Messages cannot contain any special characters (e.g. % ? < > ;). Periods (.) and commas (,) are permitted.
Add / Edit
Messages

10. Add / Edit Messages Pre-Set Messages
Select a Department from the list on top.
Add message(s) that users can choose from to page.
Messages for Wait list and Staff lists are managed separately. Take care to ensure messages are entered into the correct table.
To edit or delete a message, click on the respective area of the table.
To create pre-set messages, Select a Department from the drop down list on top. Add message(s) that users can select from to page waiting patients. Messages for Wait list and Staff lists are managed separately. Take care to ensure messages are entered into the correct table. To edit or delete a message, click on the respective area of the table. Please note: HME pagers cannot display as many characters as mobile phones.
Add / Edit
Messages
Note: HME pagers cannot display as many characters as mobile phones.

11. Authorized staff members will require user credentials to access the system.
Add Users by completing each of the boxes at the bottom of the screen, passwords are case sensitive.
Authorized staff members will require user credentials to access the system. Add Users by completing each of the boxes at the bottom of the screen, passwords are case sensitive. Please Note: Generic user names must have the address of the responsible party or manager for password recovery. Not every user should have Admin Privileges.
Add / Edit
Users
Note: Generic user names must have the address of the responsible party or manager for password recovery.

12. Login names can be specific to a person or generic for multiple users (e.g. Front Desk, Back Office). Staff members utilizing shared logins would not be included on this list.
For each username, highlight the name to assign departments they will have access to.
Login names can be specific to a person or generic for multiple users (e.g. Front Desk, Back Office). Staff members utilizing shared logins would not be included on this list. For each username, highlight the name to assign departments they will have access to. Admins will have access to all departments.
Add / Edit
Users

13. The reports tab allows administrators to research or take a deeper look at the daily operations of the system. Multiple reports are available using the dropdown. All reports can be exported to an excel file by using the Export option in the top right.
Reporting
Multiple reports available for research or a deeper look at the daily operation.
All reports can be exported to an Excel file by using the “Export” option.

14. Once all necessary administrative sections are completed select “exit admin” to return to the Waitlist home page.
Set up Complete

15. Thank you for choosing HME Wireless.
SmartCall™ SMS
Setup is Complete.
This concludes the setup of the SmartCall SMS system. Thank you for choosing HME Wireless. If you have any questions that have not been answered, please contact us at or at
Thank you for choosing HME Wireless.
If you have any questions that have not been answered, please contact us at or