1. Market Handling Condition Study Observations of Field Condition ( Bad Practices ):- Required to do to cope up the situation:- Product is being tied very tightly by rope during transportation, It causes product & carton damage Product is transported on truck end flap, which causes excessive vibration & Violent shock to product Man is stepping up on product for loading / Unloading and for Putting tarpaulin Product is being loaded & unloaded without ramp on warehouse, causing falling from height Product is being loaded & unloaded by single man & dropping from his hip height Product is being transported by single man on his back, almost keeping horizontal condition Product is being hit at any place while loading & unloading to truck/ramp/channels/walls/steps etc.. Product is being pulled by plastic straps for handling & supported by knee or foot causing press marks No trolleys or stacker is being used for handling & stacking Product is being kept in warehouse at very humid / hot / Dusty / water leaking condition Cont. Training & education to be done for better handling & transportation condition at all levels Bulky Product need to be transported on trolleys only & stacked by two persons To make SOP for Transportation / Loading & Unloading & 100% follow that at all levels

2. Guide for Transporting & Handling Products

3. Training & Education Making of Damage/Acceptance criteria Making of Handling criteria SAMPLE

4. Process : Unloading of Product from Vehicle to Trolley, Hydraulic Hand Pallet etc. Photo : 1) Park the vehicle according to Vehicle height & Ramp Height. 2) Place Products (according to Models) on Trolley and Hydraulic Hand Pallet correctly. 3) As per mentioned on Product, Use manpower for Unloading. ( Refer below Tent.Chart ) Do’s / Don’t :Check Point : 1) Check Vehicle seal before unloading 2) Check Products boxes are stacked properly. 3) Check Top Direction of Product during Unloading. UNLOADING STEP-1 Don't step on the Product Don't throw / drop the on the Product Required Manpower w.r.t Product handling.    Training & Education

5. Process : Transfer Product from Ramp to Warehouse.Photo : 1) Place the Product on Trolley & Hydraulic Hand Pallet properly. 2) Transfer Product from Ramp to Warehouse on Trolley & Hydraulic Hand Pallet properly. 3) In any case product should not be fall down. Do’s / Don’t :Check Point : 1) The Floor should be smooth from Ramp to Warehouse. 2) Required Manpower should be available during handling. 3) Check Stacking height for easy transfer of Product. UNLOADING STEP-2 The Floor not to be rough. No lifting by single person, W/O ramp, no unload Product not to be improper on trolley.  Training & Education 

6. Process : Unloading of Product from Trolley / Hydraulic Hand pallet to Warehouse. Photo : 1) Place Product from Trolley to Warehouse properly.. 2) Place the Product according to location & Model wise. 3) Stack the product as per below Tentative Chart. Do’s / Don’t :Check Point : 1) Check the Product is in right location. 2) Check Product Stacking height as per Product. UNLOADING STEP-3 No over stacking & horizontal keeping Don't throw / drop the on the Product Direction of Product during Unloading   Training & Education

7. Process : Loading of Product from Warehouse to Trolley / Hydraulic Hand pallet. Photo : 1) Place Product on Trolley from Warehouse properly as per Packing List. Do’s / Don’t :Check Point : 1) Check the Product model as per packing list. 2) Check Products boxes are stacked properly on trolley. LOADING STEP-1 Don't load damage box Product.  Training & Education  Don't transport products like this

8. Process : Transfer Product from Warehouse to Ramp.Photo : 1) Place the Product on Trolley & Hydraulic Hand Pallet properly. 2) Transfer Product from Warehouse to Ramp on Trolley & Hydraulic Hand Pallet properly. 3) In any case product should not be fall down. Do’s / Don’t :Check Point : 1) The Floor should be smooth from Ramp to Warehouse. 2) Required Manpower should be available during handling. 3) Check Stacking height for easy transfer of Product. LOADING STEP-2 The Floor not to be rough. Trolley to warehouse product transfer Hydraulic hand pallet. The Gangway not to be block  Training & Education Ramp height should match with vehicle

9. Process : Loading of Product from Trolley, Hydraulic Hand Pallet etc. to Vehicle. Photo : 1) Place the Product on Vehicle Properly. 2) Place the Heavy Product below & low weight product at up side. 3) Stack more height in front side (Driver side) & less at backside of Vehicle. or Uniform Height. 2) Fill gap in Vehicle by Thermacol etc. or tie it by rope. Do’s / Don’t :Check Point : 1) Ensure no gap in side & backside 2) Check Vehicle floor, Body Condition & Sharp edges. 3) Check Top Direction of Product during Unloading. LOADING STEP-3 Don't step on the Product Required Manpower w.r.t Product handling.  Training & Education  No tying of products like this way

10. Purpose : Easy & Safe Loading / Unloading of Product from / to Vehicle. Types of Ramp : (i) Hydraulic Height Adjustment Ramp  Variable height adjustment ramp.  It is little Costly.  It can be used where dispatch is more. (ii) Manual Height Adjustment Ramp :  It is Manually Operated ramp.  It is cheap & Also Installation is easy.  It is mostly used where Vehicle Height Variation is very low. (iii) Fixed Height Ramp :  It is a fixed height level ramp  It is used where fix height vehicles are there. 1) RAMP Purpose : Easy & Safe Loading / Unloading of Product from / to Warehouse. (i) Hydraulic Hand Pallet  It is used for following products Washing machine / MWO / Small REF. (ii) Trolley :  It is used for following products All Refrigerator, Washing M/c 2) TRANSFER MEDIA Training & Education

11. Purpose : Easy & Safe Warehouse Dispatch. (i) Following Points to be Check Before Loading  Vehicle base/floor condition check ( Damage, Rough )  Any Sharp edges points.  Side columns breakage or not  Preferably it should be container type.  Parked on correct ramp. (ii) Following Points to be Check Before Unloading  Boxes not to be in damaged condition.  Boxes are stacked properly.  Wrong Stacking of Product ( Heavy Product on Low ) 3) VEHICLE Purpose : Safe & Defect free Loading / Unloading Process.  Loading / Unloading Process Knowledge to Existing Manpower.  New Manpower Training for Skill in Loading / Unloading Method. 4) MANPOWER SKILL Training & Education

12. 5) Warehouse Condition:- Training & Education No stacking of product more than specified & No keeping horizontal No wet floor for keeping products No loading in open truck & without side cushion No roof leaking allowed while storing products below   