1. 4/23/2015ITC Services & Projects1 Infrastructure and eServices Support at ITC To Support KFUPM Strategic Plan Dr. Mamdouh S. Najjar, Supervisor Information & Communication Technologies

2. 4/23/2015ITC Services & Projects2 Our Goal: Services & Infrastructure Support We support base or foundation (hidden) systems essential for enabling productivity, by providing services, infrastructure, and facilities that support day to day activity.

3. 4/23/2015ITC Services & Projects3 The KFUPM Mission: The Mission: KFUPM is an institution of higher learning committed to: a. Preparing professionals empowered with the knowledge, skills, values and confidence to take a leadership role in the development of the Kingdom in the fields of science, engineering, environmental design and business. b. Producing research that contributes to the knowledge and sustainable development of the Kingdom and region by providing innovative solutions to identified economic and technical problems and opportunities. c. Providing a stimulating campus environment for the welfare of its students, faculty and staff, and offering outstanding professional services and out- reach programs to the society at large.

4. 4/23/2015ITC Services & Projects4 The Mission (a): and how we support it The Mission: KFUPM is an institution of higher learning committed to: KFUPM a: Preparing professionals empowered with the knowledge, skills, values and confidence to take a leadership role in the development of the Kingdom in the fields of science, engineering, environmental design and business. ITC a: ITC is committed to providing state-of-art technology to empower a mobile workforce by supporting all ends of IT activity from desktops/laptops (hardware and applications) to a wireless campus of the future.

5. 4/23/2015ITC Services & Projects5 The Mission (b): and how we support it The Mission: KFUPM is an institution of higher learning committed to: KFUPM b. Producing research that contributes to the knowledge and sustainable development of the Kingdom and region by providing innovative solutions to identified economic and technical problems and opportunities. ITC b. To support research ITC is committed to providing and supporting a high performance computing environment via servers, clusters, workstations, enhance NAS (network access storage) and SAN (storage area network) bandwidth to 10s of TeraBytes.

6. 4/23/2015ITC Services & Projects6 The Mission (c): and how we support it The Mission: KFUPM is an institution of higher learning committed to: KFUPM c. Providing a stimulating campus environment for the welfare of its students, faculty and staff, and offering outstanding professional services and out-reach programs to the society at large. ITC c. To support enhance Internet bandwidth, provide WiFi and WiMax (wireless) connectivity that includes open areas, provide efficient utilization of resources, and enhance its gigabit backbone infrastructure.

7. 4/23/2015ITC Services & Projects7 So what is involved  Resources (Including People, raising competency, arranging training)  Hardware (Servers, Work-Stations, Memory Upgrades, Clusters, High Performance Stations, etc)  Software (Programs, Applications, Configuration, Deployment, and Support)  Connectivity (Networking, Switches, Cables, Routers, etc)  Services and Support

8. 4/23/2015ITC Services & Projects8 How We Align Our planned and ongoing projects include: WiFi for indoors, WiFi/WiMax for outdoors, ADSL for homes (can also be made wireless) LapTop distribution and support Training and Competency building of our staff Network Connectivity to all Student Dorms and Academic Buildings Consolidation of Servers Procurement of High performance machines for applications and research Xxxxxx

9. 4/23/2015ITC Services & Projects9 Notes about our infrastructure WiFi for indoors, WiFi/WiMax for outdoors, ADSL for homes (can also be made wireless) LapTop distribution and support Training and Competency building of our staff KFUPM on the web and Faculty Information System Storage and Backup services xxxx

10. 4/23/2015ITC Services & Projects10 Snapshot of KFUPM eServices IP-TV WWW, Email Video conferencing Online journals access Student Information System, Registration Web Courses Smart Classrooms Active Directory, LDAP

11. 4/23/2015ITC Services & Projects11 ITC Projects – And Other Activities Enterprise Database Implementation (for ERP) Document Management System (DMS) Implementation Community College Support Server Consolidation Online Help Desk, Change Management & IT Assets Management Network & Systems Management KFUPM Portal High Performance Computing (HPC) Awareness for Faculty/Administration Curriculum Delivery Systems Enhancements (Centra) The Raed Project Enterprise Storage & Backup IT Security

12. 4/23/2015ITC Services & Projects12 Thank you

13. 4/23/2015ITC Services & Projects13 Making IT Happen – Some Interesting Numbers Academic courses currently managed mainly on WebCT 609 Network nodes added to the university network this year (Total) 665 (5600) Total Number of Email/Internet accounts 14,000+ (8,500 in 2000) Number of Simultaneous Internet users at peak time 700 Email messages processed every day this year 39,612 (4,500 in 2000) Email data processed per day this year 3.4GB (400MB in 2000) Storage for Backup, SAN (AIX, Linux, W2K, and z/OS), NAS (filer) 3.4 TeraBs, 9 TeraBs Capacity of backbone 1000 Mbps PC Labs, Computers for Students in labs & student dorms (S/C ratio) 52, 2600 (3.43) Hardware and cabling service jobs handled every month 200 Software troubleshooting & installation requests processed monthly 350

14. 4/23/2015ITC Services & Projects14 Making IT Happen – Some More Interesting Numbers WLAN, Number of Buildings, Access Points, Outdoor zones, Data Rate 38, 300+, 3, 54MBps WLAN, Number of Users Now, Concurrent at one time 300, 30-50 WLAN Scalability: Number of possible simultaneous users on WLAN 6000 WLAN, Number of Users Expected, Concurrent at one time 4000, 500 Switching fabric that supports next generation of Video and Voice applications (Video on demand, audio/video streaming, voice chatting) 256 Gbps Number of simultaneous RAS users (callback) 240 ADSL: Lines, upstream datarate, downstream datarate, BW 1000, 512K, 1.5M, 4M Number of Network Nodes in Student Dorms, in Academic Buildings 2250, 5600 Training man days conducted for the university community this year 1200

15. 4/23/2015ITC Services & Projects15

16. 4/23/2015ITC Services & Projects16

17. 4/23/2015ITC Services & Projects17 Future with Wireless -- WiMAX Planned extension with WiMAX Objective is to cover the entire campus, and add life to our quadrangle (in addition to mobility, flexibility) Will be integrated with current WiFi infrastructure Laptops and the wireless network (WiFi and WiMAX) will help improve academic programs Faculty has enhanced support for eLearning technologies inside classrooms and everywhere Effective teaching methods and learning experiences

18. Ongoing University Laptop Program December JanuaryFebruaryMarch AprilMayJulyJuneAugustNovember Notebook Deployment Schedule Frame Agreement Signed Faculty (PhD) Laptops Deployed ICDL Students (1) Notebooks Deployed Faculty (incl. Insts & Lecs.) Laptops Deployed ICDL Students (2) Notebooks Deployed All Faculty Covered October

19. 4/23/2015ITC Services & Projects19 What can KFUPM do with all this support?  Plan your teaching/learning and content delivery as if you are already in the campus of the future: Request for training and learning (monitor the projects at ITC) Try remote desktop from home, laptop (it is addictive) Keep the LapTop in its place (on the lap, not on the table) Use the Wireless Network intensively (try it in the KFUPM Library) Read/Send eMail with PDAs Try VOIP using Smart Phones Use it for Intranet Services and Internet Access Library (just updated) Registration System etc., Update your profile on the web (at least start with your pic)

20. 4/23/2015ITC Services & Projects20 RAS Utilization Avg: 84 connections (35.0%) Max: 174 connections (72.5%) Current: 68 connections (28.3.5%)

21. 4/23/2015ITC Services & Projects21 Internet Bandwidth usage statistics (Campus) Internet Bandwidth Usage Statistics (KFUPM-KACST)

22. 4/23/2015ITC Services & Projects22 Internet Bandwidth Usage Statistics (ADSL)