1. Frontline Interactive online course for frontline staff in the adult lending library Can be taken anywhere anytime All you need is internet access and an email address (can be hotmail) Can be taken in variable timeslots from 5 minutes to 2 hours

2. Benefits Good for staff: –Relevant, practical, fun Good for borrowers: –Improves the library experience Good for managers: –Skills development embedded

3. Approach Structured learning builds through 7 modules / short course option of 4 modules Balance of theory and practical tasks Online learning immediately applied in everyday work situation Starting point is readers not staff

4. Practical help with task

5. Online support Before you talk to borrowers you can read helpful tips on: Which readers to approach Questions to use How to get people talking (and to stop them!)

6. Practical help with task

7. Learning Log Every trainee has their own online Learning Log to store their work Online exercises to practise Space to record thoughts and findings Revision Quiz at end of every module

8. Learning Log sample page

9. Supervisor role Every Trainee has a peer Supervisor Authorities choose their own Supervisors Supervisors need not be line managers Every Supervisor has completed the whole course to a high standard

10. Supervisor Log responds to Learning Log

11. Discussion Board Builds a lively frontline community online Links staff internationally to discuss coursework Opens up new networks to frontline staff Structured into course not an optional extra Shared sense of purpose and context

12. Discussion Board

13. Modules 1-4 – the short course The short course covers: The needs of different readers Attitudes to reading Job-related skills of working with readers and books Display skills Stock awareness

14. Sample page

15. Sample online exercise

16. Supervisor Log Support for Supervisor to assess Trainees’ progress Transparent to their Trainee, no secrets Advance notice of what the Supervisor needs to do to support the Trainee Embeds learning in the workplace

17. Sample learning outcomes

18. Supervisor support

19. Online assessment

20. Making learning fun Module 4 explores display skills Interactive exercise with book covers teaches new display principles Reinforces stock awareness learning from Module 3 Practice online then try it with real books in the library

21. Sample page

22. Effective displays

23. Modules 5-7 – the full course Modules 5 - 7 explore: Reader-to-reader recommendations Selecting stock for displays Locating face-on display Targeting promotions Delivering and monitoring a promotion Evaluating results

24. Reader to reader promotion

25. Download print materials

26. Practical promotions

27. Supervisor certificates Enables Supervisors to reflect on their experience They report how they supported and challenged Trainees Their trainees contribute their views Peer assessment undertaken by another experienced Supervisor or Co-ordinator

28. Assessment process

29. Refresher A short topical module of work Quick to take, not supervised or assessed Open to any graduate of Frontline Changes every four months Archive of previous Refreshers available

30. Relevant topics

31. What’s so good about libraries? Facts, figures, myths and values Open to all users Advocacy tool Useful to show anyone who needs to know Useful for induction

33. Credits Frontline is created and managed by Opening the Book More information on: www.openingthebook.comwww.openingthebook.com