1. The Court Structure and appeal process Resource 1I – Court Structure Slide 1 of 6 Hampshire County Council - Consumer Education Project within the Citizenship Curriculum

2. The first time I used a new hairdryer I smelt burning and the lights all fused. The shopkeeper refuses to refund me my money or give me another hairdryer. He said I must have been careless. What should I do? Report it to the Trading Standards Office who could prosecute the trader under the Consumer Protection Act in the As your compensation is going to be less than £5000 you should sue the trader in the Small Claims Division of the Magistrates’ CourtCounty Court Resource 1I – Court Structure Slide 2 of 6 Hampshire County Council - Consumer Education Project within the Citizenship Curriculum Updated: 26/08/03

3. I turned on my new stereo but after it had been playing for about five minutes, smoke started escaping from the back and then it set fire to the curtains and eventually the whole room was in flames. The room has had to be redecorated and we will have to get new furniture and replace the computer that was in my room. The shopkeeper said I must have been careless and does not accept that the radio was faulty. What should I do? Resource 1I – Court Structure Slide 3 of 6 Hampshire County Council - Consumer Education Project within the Citizenship Curriculum Updated: 26/07/03

4. Report it to the Trading Standards Officer who could prosecute the trader under the Consumer Protection Act in the Magistrates’ Court As your compensation is likely to be a lot more than £5000 your case would be heard in the Full County Court Resource 1I – Court Structure Slide 3 of 6 Hampshire County Council - Consumer Education Project within the Citizenship Curriculum

5. We are not happy with the decision We want to appeal Resource 1I – Court Structure Slide 4 of 5 Hampshire County Council - Consumer Education Project within the Citizenship Curriculum

6. Court of Justice of European Communities House of Lords Court of Appeal Criminal Division Crown Court County Court Magistrates Court High Court Civil Division Resource 1I – Court Structure Slide 5 of 5 Hampshire County Council - Consumer Education Project within the Citizenship Curriculum