1. Victorian Residential Tenancies Tribunal System Mr Jim Nelms, Registrar, Residential Tenancies Tribunal

2. Supreme Court (Court of Appeal) County Court Magistrates’ CourtBoards & Tribunals Includes- RTT/SCT - Domestic Building - Guardianship, etc.

3. Claims for possession Claims for compensation Allegation of non-compliance LANDLORDS & TENANTS

4. 43,000 p.a. APPLICATIONS

6. 12 - 18% REJECTED

7. MISTAKES EQUAL DELAYS Rental arrears Processing time

8. Manually Completed Applications

10. TECHNOLOGY

11. ELECTRONIC SERVICE DELIVERY Range Reach Responsiveness

12. 95% of respondents use computers in the workplace

13. 16% connected 50% considering access INTERNET ACCESS

14. 70% Desirable & Beneficial ELECTRONIC SERVICE DELIVERY

15. A BUSINESS CASE

16. 27 months PAYBAC K A BUSINESS CASE

17. SYSTEM OVERVIEW Why Lodge via the Internet? Not hardware reliant No specialist or proprietary software Interactive Cost neutral to user

18. SYSTEM OVERVIEW Easy to use lodgement of notices and/or applications with the Tribunal On-line information

19. LOGGING ON

20. THE RTT HOME PAGE WITH THE ACTION MENU

21. THE NEW NOTICE SUB-MENU

22. LODGING A NOTICE FOR A LANDLORD Select the Section

23. ENTERING DETAILS FOR THE SECTION SELECTED

24. LODGING A NOTICE FOR A LANDLORD Entering Property

25. LODGING A NOTICE FOR A LANDLORD Entering Property, Invalid Postcode Entered

26. LODGING A NOTICE FOR A LANDLORD Entering the Landlord Details

27. LODGING A NOTICE FOR A LANDLORD Entering the Tenant Details

28. LODGING A NOTICE FOR A LANDLORD Entering Service Details

29. LODGING A NOTICE FOR A LANDLORD Confirming the Details Entered

30. LODGING A NOTICE FOR A LANDLORD The Notice that is to be Printed

32. LODGING AN APPLICATION New Application Submenu

33. LODGING AN APPLICATION BASED ON NOTICE SEARCH Entering Search Criteria Rented Property Address

34. LODGING AN APPLICATION BASED ON NOTICE SEARCH List of Notices that Satisfy the Search Criteria

35. LODGING AN APPLICATION Select the Requesting Orders

36. LODGING AN APPLICATION Entering Security Details

37. LODGING AN APPLICATION Entering Property Details

38. LODGING AN APPLICATION Entering Landlord Details

39. LODGING AN APPLICATION Entering Tenant Details

40. LODGING AN APPLICATION Enter Service Details

41. LODGING AN APPLICATION Printing the Application

43. ELECTRONIC SERVICE DELIVERY Designed to deliver a range of Tribunal services more effectively and efficiently to the Victorian public and business

44. ELECTRONIC SERVICE DELIVERY Lower the cost of doing business with government More timely delivery of documents More effective use of hearing resources

45. ELECTRONIC SERVICE DELIVERY Low Cost & Platform Independent

46. ELECTRONIC SERVICE DELIVERY Enable clients to receive notices relevant to applications ie.Adjournments, instructions, messages

47. ELECTRONIC SERVICE DELIVERY Available for Public Inspection Tribunal Hearing lists Legislation Practice notes User aids

48. ELECTRONIC SERVICE DELIVERY Remove the need to re-key information Validate information

49. SECURITY Public Domain Internal Networks FIREWALLFIREWALL FIREWALLFIREWALL

50. ENCRYPTION User Session Key

51. INTELLIGENCE Relevant information only PROMPTS Drop down list boxes POPULATION OF FIELDS Automatic where possible

52. DATA RECORDING Reduce the amount of paper Reduce the number of enquires

53. CONCLUSION Electronic Service Delivery will enhance the administration of justice in the Tribunal