1. Professional Service Association The Association for Service Professionals Presents

2. Our 20 th Anniversary Convention Member Service Companies helping Other Members to Survive the Challenges of Today’s Marketplace 1989 to 2009 Serving the Independent Service Industry

3. Dedicated Exclusively to Appliance Service Four Full Days of Technical Training Four Full Days of Management Training Free Certification for Technicians and Managers of PSA members Great Entertainment Great Networking Opportunities Programs That Are Meaningful to Your Service Business The Industry’s Premier Training Event

4. Where To In 2009? Do you want to go some place new? Would you like to see spectacular scenery? Do you like warm weather destinations? If you answered Yes to any of these questions

5. How Does Phoenix Strike You? Four Full Days Reasonable Room Rates Breakfast Included with Room Reasonable Air Fares Free Shuttle from Airport Spouse Package Shopping Nearby

6. Mark your Calendar Now! Four Full Days of Training Over a Weekend! Thursday, March 12 th Friday, March 13 th Saturday, March 14 th Sunday, March 15 th Extra Days Before and After the Convention!

7. OK! How Much Will It Cost?

9. OK! Already How Much Will it Cost?

10. Best Hotel Rate in the Industry! $99.00 per Night Single or Double Every Room is a Suite Including Full Buffet Breakfast Every Day Extra Days Before and After Convention at the Same Rate.

11. Convention Rate INCLUDES Technical Training Classes Service Management Training Technician Certification Service Manager Certification Industry Meetings Meals & Entertainment

12. Entertainment Spectacular

13. Arrive at 5:30 and explore the Wild West Town of Rawhide! Walk the streets with gunslingers & dudes. Belly up to the bar and have a drink with the town bawdy boys. Ride the Mechanical Bull if you dare. Shop for Native Indian crafts. At 7:30 the Dinner Bell Rings and the Fun Begins

14. Rawhide at Wild Horse Pass A unique cowboy cookout experience awaits you at Rawhide Western Town and Steakhouse at Wild Horse Pass! Imagine an awesome Chuckwagon cookout under the stars surrounded by the beauty of the Senoran Desert. Experience Native American culture with a performance of Indian music and dance in full regalia explaining the history and why they are performed. The great Will Rogers was a Trick Roper and Humorist. Experience the fireside humor, down home wit and roping skills of Rawhide’s Will Roberts. It’a Night to remember…over 4 hours of 1880’s Cowboy fun!

15. Per Person Rate Schedule Early Bird Rate ( Before Sept 1, 2008)--------$325 Intermediate Rate (Before Nov 1, 2008)-------$355 Full Rate (After Jan 1, 2009)--------------------$395 Spouse Rate (Meals & Entertainment)---------$325 Second Person from Same Company Before Sept 1, 2008----------------------$325 Before Nov 1, 2008----------------------$325 After Jan 1, 2009-------------------------$355

16. Sign Up At This Convention for Next Year! Get a special additional discount of $25. This Makes Your Early Early Bird for 2010 Price $300 for signing up early.

17. Added Surprise! If you are at the Awards Banquet Saturday evening, we will raffle off a free 2010 convention registration to some lucky attendee. Get Details: http://psaworld.com/Promo_1_NASC_2009.pdf