1. Westminster Home Care Plans for a new service Sarah Newton Senior Commissioner Tri-borough Adult Social Care

2. Carers Action October 2014 Home care provision in Westminster Approx £11.5million per year send, 8% of adult social care budget. This does not include Direct Payments or Reablement services Approx 1,100 users of home care (mainly older people) Approx 700,000 hours of home care delivered across the borough per year 5 ‘Preferred’ providers, approx 20 ‘spot providers’

3. Carers Action October 2014 Background Local and National concerns about home care More people supported to live at home Out of Hospital strategies Tri-borough National move to integrated care Increasing older population Increasing numbers of people living with dementia Reducing resources

4. Carers Action October 2014 Proposed new service Patch based contract- one provider for each patch Assessment dictates amount of money available for care package This equates to a rough number of hours per week; service to be based on outcomes Providers given a set of outcomes to work towards from care managers. Support plan is set up and managed by the provider with the customer and their family Improved quality and consistency of care worker is main aim

5. Carers Action October 2014 New service continued Hours can be used flexibly over a 4-week period and adjusted as the needs of the customer change. Based on agreed need and how outcomes will be achieved. Care delivery will be monitored through electronic monitoring. This can be shared with the customer so that they know how much care they have received and how much time still to use. Contract monitoring will be more focused on quality of care and outcomes for the individual and less on time. Care workers will support with lower level health tasks – a more streamlined approach to care provision.

6. Carers Action October 2014

7. Work with Healthwatch Tri-borough Home care sub group – work with commissioners and contract managers Made sure customers and carers voices heard at the Consultation Dignity champions- feedback to contract managers Fed into the specification and procurement questions Will be involved in ongoing monitoring of the new contract

8. Carers Action October 2014 How to get involved Carers Action Healthwatch healthwatchcwl@hestia.org swabrina.njoku@hestia.org Tel: 020 8964 1490healthwatchcwl@hestia.org swabrina.njoku@hestia.org Complaints asccustomerfeedback@lbhf.gov.uk Tel: 0800 587 0072 or 020 8753 5339asccustomerfeedback@lbhf.gov.uk Home care contracts manager: Charles Stephens Charles.Stephens@rbkc.gov.ukCharles.Stephens@rbkc.gov.uk Tel: 020 7361 2717