1. This presentation, including any supporting materials, is owned by Gartner, Inc. and/or its affiliates and is for the sole use of the intended Gartner audience or other authorised recipients. This presentation may contain information that is confidential, proprietary or otherwise legally protected, and it may not be further copied, distributed or publicly displayed without the express written permission of Gartner, Inc. or its affiliates. © 2013 Gartner, Inc. and/or its affiliates. All rights reserved. Conferences on Best Practices & Trends for Cloud: Gartner Technical Forums Gartner G-Cloud Service Definition For further information on Gartner support for Cloud initiatives visit: http://www.gartner.com/technology/research/cloud-computing/services.jsp

2. © 2013 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. or its affiliates. 1 Gartner Service Definition — Gartner Technical Forums Service Description ■Gartner Technical Forums are one day events designed for IT professionals and provide detailed, tactical guidance on technical architecture and design, product evaluation and implementation approaches to your enterprise’s IT initiatives. Price ■Gartner will bill a firm fixed price of £1,200 excl. VAT, incl. all expenses for this service. Key Deliverables ■Access to 2 live one – day conferences providing cloud and IT-related advice to IT practitioners ■15 sessions per event delivered by world-leading subject- matter experts, including keynotes, lecture-style track sessions, case studies, interactive workshops, roundtables. ■A one-on-one 30 min private meeting with a Gartner analyst at each event (subject to analyst availability) ■One year access to a selection of streaming multimedia presentations from Gartner events Key Benefits ■Get the latest Gartner research “live” with brand new content presented at every summit ■Learn the latest trends and best practices on: mobility, mobile and cloud ■Exchange ideas and experiences, and benchmark yourself with hundreds of peers from UK and international organisations ■Evaluate cloud-based solution providers and tools ■Get custom advice from Gartner analysts

3. © 2013 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. or its affiliates. 2 Gartner Service Definition — Gartner Technical Forums ■The one-day Gartner Technical Forums planned for 2013 are: –Gartner Catalyst Technical Forum on Mobility - 19 June in Frankfurt, Germany –Gartner Catalyst Technical Forum on Mobility - 25 September in London, UK Key Deliverables from each Event ■Onsite access to all 15 sessions of the one-day event including keynotes, lecture-style track sessions, case studies, interactive workshops*, roundtables*. ■One 30 min private meetings with a Gartner analyst* ■Access to presentation materials (PPT or PDF of all Gartner keynotes and track sessions, and selection of guest sessions) ■Opportunity to exchange ideas and experiences with over 100 peers from UK and international organisations ■Access to selected solution providers featuring information, demos related to mobile and cloud-based solution providers and tool * small interactive sessions and private meetings are subject to availability

4. © 2013 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. or its affiliates. 3 Gartner Service Definition — Gartner Technical Forums ■Attendees can register to the event typically 4 months or more before the event ■The benefits accrued from our events are primarily from attendees’ onsite experience. Clients tell us the biggest benefits are: −Getting an independent view of technology trends and practices (as opposed to a vendor-centric view from vendor conferences) −Getting the latest Gartner for Technical Professionals research “live” with brand new content presented at every event −Learning about the latest trends and best practices, and how they will impact IT strategies −Validating their architecture and implementation approach before, during or after an initiative −Getting customized answers to specific questions through analyst one-on-one meetings −Exchanging ideas and experiences with other IT practitioners with similar industries, roles or issues ■In terms of creating the most compelling events for each role, Gartner does conduct in-depth research and analysis into clients needs and key issues, to ensure we provide the most important and relevant topics for each potential audience, including: −Analysis of Gartner inquiries and search terms −Interviews with potential attendees −Advisory board meetings −Pre-event surveys These activities always include members of the Public Sector to validate the specific government /public sector issues ■Some of the cloud-related topics that may be addressed at the event include: −Mobile and cloud computing −The nexus of forces (convergence of cloud, mobile, social and big data) −Architecting for mobile and cloud

5. © 2013 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. or its affiliates. 4 Gartner Service Definition — Gartner Technical Forums Additional Terms and Conditions ■Tickets are valid for 12 (twelve) months from the date of issue, as indicated by the expiration date on the front of the Ticket. Tickets are valid for one (1) admission to a Catalyst Conference provided such event takes place during the 12-month (twelve-month) term of the Research offering for which the Ticket has been issued. ■While Tickets are not transferable outside of the Client organization, Attendee may send a substitute provided that the substitute is another Client employee. Ticket may not be used by more than one (1) employee nor for admission to other Gartner events, including Gartner Symposium/ITxpo®, Supply Chain Executive Conference, Gartner Seminars, or Gartner CIO Leadership Forum. ■Payment for Tickets must be made prior to the start of the event and may be made by Ticket, credit card or cash. Ticket-holders who wish to use a Ticket as a means of payment to attend a Catalyst Conference must register in advance. Tickets cover payment for the conference registration fees only. Client is solely responsible for hotel accommodations, transportation to and from the conference, as well as any activities or products not expressly included in the event agenda, including Workshops. ■A Catalyst Conference registration where a Ticket is used as the means of payment may be cancelled in writing up to 15 (fifteen) business days prior to the event start date. No refunds will be made, but the Ticket will be reinstated for use at a future Catalyst Conference that takes place during the period for which the original Ticket was valid. In the event of non-attendance, no refunds will be made without the above- referenced cancellation notice, and the Ticket will be forfeited. ■All Catalyst Conference materials are copyright © 2013 Gartner, Inc. and/or its affiliates. All rights reserved. Such materials may not be reproduced or transmitted in any form, by any means (electronic, photocopying, recording or otherwise) without prior written permission of Gartner. Unless otherwise provided above, use of this Service is governed by the Usage Guidelines for Gartner ■Services, which are accessible on the Policies section of gartner.com. This service is subject to, and governed by, the Gartner Events: Online Registration Terms & Conditions section and the Usage Guidelines for Gartner Services of the Gartner Terms & Conditions document accompanying this service.

6. © 2013 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. or its affiliates. 5 Gartner Service Definition — Gartner Technical Forums Backup Restore and Disaster Recovery ■The Gartner service under discussion does not require Gartner to manage or store any critical client data. Therefore, as there is no risk to the client and no break in service that will affect the client experience, there is no applicable policy needed in relation to this specific issue Information Assurance ■No client data is retained by Gartner as part of the client’s participation to an event – other than the registrant’s demographic information and information about which sessions they attend; therefore there is no data restoration process related to this service ■Gartner uses the information provided by participants to administer attendees’ event experience. To this end, we may disclose attendee information to 3rd party service providers (mailing houses, organizers, sponsors) and to other attendees. But we will not disclose personal data to a third party without a participant’s consent, except where required to do so by law. ■Generally Gartner associates are bound by very specific rules around client confidentiality and security given that our clients reveal to us their challenges and difficulties in order that we can help and support them most effectively Data Restoration ■No client data is retained by Gartner as part of the client’s access to this service and therefore there is no data restoration process related to this service Service Migration ■There is no need for a Service Migration plan given the nature of the service under discussion. The client is able to complete and conclude the service without any ongoing process being required for transfer of service or information to an alternative provider or successor

7. © 2013 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. or its affiliates. 6 Gartner Service Definition — Gartner Technical Forums Offboarding ■Attendees receive a “trip report” a few weeks after the event, with some key takeaways and highlights from the event Onboarding ■Once a conference participant is registered, they receive up to 6 communications to help them plan their event ■From time to time, Gartner may also organise an orientation sessions, either web-based prior to the event, or onsite, to help attendees with their event planning ■Gartner clients may contact, or be contacted by, their Sales or Account representatives around their participation, to help them select their agenda, book a private meeting, and plan their event ■Concierge at certain events (Customer Strategies & Technologies Summit, Outsourcing Summit, and Datacenter Summit) we have a dedicated concierge who calls on attendees to understand their objectives and needs, and make recommendations (sessions, analysts, solution providers etc…) to facilitate the most valuable experience possible

8. © 2013 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. or its affiliates. 7 Gartner Service Definition — Gartner Technical Forums Ordering and Invoicing Process ■Payment can be made via: −Tickets (for client organisations who have tickets as part of their Gartner contracts, or purchase additional tickets). Tickets are applied by clients by using a unique ticket number at the time of registration. −Credit card can be used either online with real time payments, or over the phone. −Invoice upon registering with an invoice, the participant will receive an email confirmation that includes the invoice. Payment of this invoice must be received in full prior to admittance to event. To ensure payment is correctly assigned to a record, the invoice number must be used in the payment description and correspondences. ■Submission of a booking, either online, by phone, email or fax, constitutes an official booking. Full payment must be received in advance of the Event. Your booking is not considered confirmed until full payment has been received ■Substitution of registrations may be made at any time up to the Event start date. Sharing of Attendee passes onsite is not permitted. “No Shows” will be deemed a cancellation per the 15- day policy and section 1 above ■This service is subject to, and governed by, the Gartner Events: Online Registration Terms & Conditions section and the Usage Guidelines for Gartner Services of the Gartner Terms & Conditions document accompanying this service. Pricing ■Gartner will bill a firm fixed price of £1,200 excl. VAT, incl. all expenses for this service

9. © 2013 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. or its affiliates. 8 Gartner Service Definition — Gartner Technical Forums Termination Terms (by Consumer/by the Supplier) Financial Recompense Model ■This does not apply to the product suite offered by Gartner Events BY CONSUMER ■Cancellations & terminations Registrations may be refunded or a ticket re-activated, if the cancellation is made in writing up to 15 business days prior to the start of the event. Cancellations received within 15 business days of an event or non-attendance will not be refunded and/or tickets will not be re-activated. Substitution of registrations may be made at any time up to the start of the conference. Sharing of attendee passes is not permitted. This conference is organized by Gartner which reserves the right, in its sole discretion, to limit or deny access to the conference to any entity or individual. Gartner's receipt of an application and/or payment does not constitute acceptance. Application and payments that are not accepted will be returned ■Money back guarantee If an attendee is not completely satisfied with a Gartner conference, they can notify us in writing within 15 days of the conference and we will refund 100% of the registration fee BY GARTNER ■Gartner reserves the right to limit or deny access to any entity or individual. To be eligible to participate, you must be 21 years or older. This clause is rarely used, and generally to limit Gartner competitors’ participation. Application and payments that are not accepted will be promptly returned ■In the unlikely event of a conference being cancelled by Gartner, any funds or tickets received by Gartner as payment will be refunded

10. © 2013 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. or its affiliates. 9 Gartner Service Definition — Gartner Technical Forums Service Management ■As part of “servicing” our attendees: −Attendees receive a confirmation email upon registering, and then 3 to 5 email communications to help them with their event planning and participation −Attendees have access to an agenda builder online tool which helps them build their own agenda −Gartner clients may contact – or be contacted by - their Gartner sales representative to help them in their planning −For any inquiries and questions, registered attendees can contact pat.pearce@gartner.com or call 01784 268999 pat.pearce@gartner.com Service Constraints ■This is not applicable to this service Service Levels ■This is not applicable to this service

11. © 2013 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. or its affiliates. 10 Gartner Service Definition — Gartner Technical Forums Technical Requirements ■There are no technical requirements around participation in Gartner conferences Consumer Responsibilities ■This service is subject to, and governed by, the Gartner Events: Online Registration Terms & Conditions section and the Usage Guidelines for Gartner Services of the Gartner Terms & Conditions document accompanying this service. Trial Service ■Gartner does not offer a trial service option in relation to this service Training ■Our conferences themselves may be considered part of an organisation’s training schedule, but there is no specific training involved or needed as part of participating in one of our conferences