1. This presentation, including any supporting materials, is owned by Gartner, Inc. and/or its affiliates and is for the sole use of the intended Gartner audience or other authorised recipients. This presentation may contain information that is confidential, proprietary or otherwise legally protected, and it may not be further copied, distributed or publicly displayed without the express written permission of Gartner, Inc. or its affiliates. © 2013 Gartner, Inc. and/or its affiliates. All rights reserved. Consulting for Cloud: Gartner Project and Portfolio Management — Cloud Transformation Programme Validation & Verification Gartner G-Cloud Service Definition For further information on Gartner support for Cloud initiatives visit: http://www.gartner.com/technology/research/cloud-computing/services.jsp

2. © 2013 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. or its affiliates. 1 Service Description Gartner will independently assess the health of the client’s cloud transformation programme at any point in its lifecycle, ensuring client stakeholder have an accurate picture of programme risks, status and progress, as well as feasible plans for continuing to meet required deadlines by: –Identifying key risks and issues, assuring that programme and project plans and designs address the risks and issues objectively, proactively and realistically. –Ensuring the appropriate tools, techniques, methodologies, and best practices are applied when managing the programme and its projects. –Validating the quality and completeness of the programme‘s initiatives and assessing if the programme is on track to meet overall client objectives with sufficient deliverables to support successful transition to further activities down the line. –Ensuring the impacts of the cloud transformation on the client’s end-to-end ICT operations management processes are coordinated and managed appropriately. Price ■Gartner will charge a firm fixed price of £103,963 excl. VAT, incl. all expenses for this service. Key Deliverables ■Health Check report that provides: –Health Scorecard summary for up to and including three projects within the programme highlighting key risks, issues and prioritised recommendations. –Detailed risk findings and actionable recommendations for each of three projects within the programme. –Health Scorecard summary for the overall programme with risk findings and actionable recommendations for mitigating programme risks. ■Supporting analysis, research, frameworks, and other relevant work products. ■Final presentation to executive stakeholders. Key Benefits Independent validation that the programme’s key stakeholders, team, governance processes and tools are appropriately positioned to: ■Deliver the identified programme benefits. ■Coordinate the programme work with the applicable Cloud Service Provider (CSP), incorporating the appropriate parts of the CSP’s transition plan into the programme plan. ■Deliver the programme to target budget, schedule and specification, ensuring appropriate schedule estimates are in place for coordinating and communicating with the CSP. ■Implement the planned solution(s). ■Create a culture of ongoing information exchange with the CSP to minimise programme and project disruptions. ■Manage the expected organisational change and minimise adverse impacts to end users and vendors. Prerequisites ■The client will need to select three projects under its cloud transformation programme that it wants Gartner to assess. The projects can be at any point in the project lifecycle, after the project has commenced. Gartner Service Definition — Cloud Transformation Programme Validation and Verification

3. © 2013 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. or its affiliates. 2 Gartner Service Definition — Cloud Transformation Programme Validation and Verification Full List of Deliverables ■Health Check report that provides: –Health Scorecard summary for each of three projects within the programme highlighting key risks, issues and prioritised recommendations –Detailed project risk findings and actionable recommendations for each of three projects within the programme –Health Scorecard summary for the overall programme with risk findings and actionable recommendations for mitigating programme risks ■Electronic copies of any supporting analyses, research, frameworks, and other relevant work products ■Final presentation to executive stakeholders

4. © 2013 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. or its affiliates. 3 Gartner Service Definition — Cloud Transformation Programme Validation and Verification Project Schedule ■Gartner anticipates completion of this engagement within 9 weeks Client Project Team Roles ■Program Sponsor ■Project Managers ■Key business and IT stakeholders Gartner Project Team Roles Project Approach ■Week 0: Project initiation ■Week 1: Plan for cloud transformation programme health check ■Review programme and project team structures and overall status and schedule team review sessions ■Request and review project documents to be reviewed, provided by the client ■Conduct interviews with key stakeholders, review appropriate deliverables and capture findings of each of three projects within the programme and for the overall programme ■Week 2 to 5: Conduct cloud transformation programme health check (on-site) ■Conduct interviews with key stakeholders, review appropriate deliverables and capture findings for up to and including three projects within the programme and for the overall programme ■Review draft findings ■Week 6 to 7: Develop cloud transformation health check report ■Develop health scorecard summary for up to and including three projects within the programme highlighting key risks, issues and prioritised recommendations ■Develop health scorecard summary for the overall programme with risk findings and actionable recommendations for mitigating programme risks ■Week 8 to 9: Finalise and present health check report ■Develop overall programme health conclusions and summary report ■Present report to key client stakeholders Staff Day rate (as per rate card) Head count Duration MP /VP Per SFIA level 7 14 Associate DirectorPer SFIA level 4/5220 Senior Consultant Per SFIA level 3 140

5. © 2013 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. or its affiliates. 4 Gartner Service Definition — Cloud Transformation Programme Validation and Verification Any Additional Information ■There is no additional information related to this service. Prerequisites ■The client must have selected and agreed three projects under its cloud transformation programme that it wants Gartner to assess. The projects can be at any point in the project lifecycle, after the project has commenced.

6. © 2013 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. or its affiliates. 5 Gartner Service Definition — Cloud Transformation Programme Validation and Verification Changes to Scope ■The scope of the engagement is defined herein. All client requests for changes must be set forth and explained in writing. As soon as practicable, Gartner shall advise of the cost/schedule implications of requested changes and any other necessary details to allow both parties to decide whether to proceed with the requested changes. The parties shall agree in writing upon any requested changes prior to Gartner commencing work. ■As used herein, “changes” are defined as work activities or work products not originally planned for or specifically defined by this service definition. Assumptions ■The client will designate a project manager as primary point of contact who will work closely with Gartner as needed and will: (a) approve priorities/task plans/schedules; (b) facilitate scheduling of interviews with personnel; (c) notify Gartner in writing of project issues and assist in their resolution. ■Client will review and approve documents within five business days. If no formal approval/rejection is received within that time, the deliverable is considered accepted. ■Client personnel will be made available per the schedule agreed in the kickoff meeting. ■The due diligence (as ‑ is) data are reasonably available via interviews and documentation review. ■Client provides timely access to personnel to be interviewed. These personnel will be able to answer questions, provide documentation and attend sessions. ■Project pricing assumes that Gartner will conduct a maximum of 30 -40 interviews/workshops over a period of 4 weeks and that the client will arrange all sessions with the client’s personnel. Gartner will leverage synergies across the programme to avoid redundant interviews with client stakeholders. ■All data collection/interviews/workshops will take place via phone or in person as agreed at the project kickoff. ■With the exception of meetings and workshops, Gartner work will be performed at Gartner locations. ■Offices, phones, printing/copying and Internet access will be available to Gartner at client locations. ■Gartner will use Microsoft Office for the production of any engagement documentation ■Any requests for additional information and/or deliverables(beyond the details described in this service definition) that are made will be considered a change in scope and will be handled accordingly (see Changes to Scope). This does not apply to clarification questions.

7. © 2013 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. or its affiliates. 6 Gartner Service Definition — Cloud Transformation Programme Validation and Verification Backup Restore and Disaster Recovery ■The Gartner service under discussion does not require Gartner to manage or store any critical client data. Therefore, as there is no risk to the client and no break in service that will affect the client experience, there is no applicable policy needed in relation to this specific issue. Information Assurance ■Gartner possesses analysts and consultants with various security clearances, or we will, within reason, acquire those clearances as the client demands. ■Gartner associates are bound by very specific rules around client confidentiality and security given that our clients reveal to us their greatest challenges and difficulties in order that we can help and support them most effectively. Data Restoration ■No client data is retained by Gartner as part of the client’s access to this service and therefore there is no data restoration process related to this service. Service Migration ■There is no need for a Service Migration plan given the nature of the service under discussion. The client is able to complete and conclude the service without any ongoing process being required for transfer of service or information to an alternative provider or successor. At the conclusion of the service described all deliverables and any supporting information is handed over to the client.

8. © 2013 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. or its affiliates. 7 Gartner Service Definition — Cloud Transformation Programme Validation and Verification Offboarding ■Gartner does not offer offboarding services, however, Gartner will close down the engagement, upon conclusion, ensuring all necessary skills and information are transferred appropriately and in a timely manner to the client. Onboarding ■Gartner does not offer onboarding services, however, Gartner will hold a kickoff meeting with the client to ensure understanding of the engagement objectives, scope, schedule, and milestones, roles, responsibilities and required resources for Gartner and the client. Gartner will also discuss anticipated risks and mitigation plans, based on lessons learned from past experience. Gartner will gather any relevant background material from the client.

9. © 2013 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. or its affiliates. 8 Gartner Service Definition — Cloud Transformation Programme Validation and Verification Ordering and Invoicing Process ■Gartner will bill for 100% of the professional fees at contract signing. ■All invoices are payable net 30 days from date of invoice. While Gartner does not itemise billing for professional services, Gartner agrees and will comply with any reasonable requests for records substantiating our invoices. Pricing ■Gartner will charge a firm fixed price of £103,963 excl. VAT, incl. all expenses for this service. Financial Recompense Model ■In the event that a Service does not meet the specifications set out in the applicable Service Description, the breach will be handled in accordance with the Liability and Termination terms set out in the Call-Off Agreement. Termination Terms (by Consumer / by the Supplier) ■Services may be terminated without cause by the Customer on at least thirty (30) Working Days’ notice.

10. © 2013 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. or its affiliates. 9 Gartner Service Definition — Cloud Transformation Programme Validation and Verification Service Management ■This is not applicable to this service. The service will be managed as described under the Statement of Work component of this Service Definition. Service Constraints ■This is not applicable to this service. Service Levels ■This is not applicable to this service.

11. © 2013 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. or its affiliates. 10 Gartner Service Definition — Cloud Transformation Programme Validation and Verification Trial Service ■Gartner does not offer a trial service option in relation to this service. Training ■This is not applicable to this service. At the start of the engagement Gartner will confirm the risk categories to be assessed for each of the projects within the programme. Consumer Responsibilities ■Provision of the necessary resources, systems and documentation for review for each of three projects within the programme ■Responsible for managing logistics on client’s site for the duration of the engagement ■Assign a client Project Manager to work as a single point contact between the Gartner team and the client ■Identify the right people for the interviews/ workshops, schedule and communicate the intent of the engagement. Interviews will be scheduled to occur during the first four weeks of the engagement. ■Provide facilities for workshops and Gartner Work Space ■Collate and send all relevant data prior to meetings ■Ensure attendance at kickoff meeting and any subsequent interviews and meetings by Project Sponsor, Project Manager and other key stakeholders, as determined prior, during and post kickoff Technical Requirements ■Gartner will require access to: ■Any information requested (some may be potentially sensitive) regarding the cloud transformation programme and three of its projects electronically and /or in paper format ■Cloud Service Provider information electronically and/or in paper format