1. 1 References For This Page Handbook References Frame Kit References Last revision 5/30/09 References to Forms New or Revised Document of 15 Lowe’s Program Enhancements

2. 2 References For This Page Handbook References Frame Kit References Last revision 5/30/09 References to Forms New or Revised Document of 15 Key Learning Objectives From today’s session you will: 1.Understand the new or improved products and features being added to the Graber shutter program at Lowe’s on June 1, 2009 2.Learn how to specify, measure & order these new products and features. 3.Understand the changes to the ordering documents due to these enhancements. Point of clarification before getting started today: This is not a full Lowe’s product line training. We’re only talking about program enhancements today.

3. 3 References For This Page Handbook References Frame Kit References Last revision 5/30/09 References to Forms New or Revised Document of 15 Topics Included in Today’s Training 1) New Options L-frame build-out for wood and faux Hidden tilt for wood and faux wood 2 ½” Z for wood & faux wood 2) Enhanced Specifications Min panel width 9" for wood Max panel width 36" for wood! Max divider rail to 84" for wood New Frame Configurations 3 sided with sill top or bottom 4 sided with sill top & bottom Direct mount - will include light blocks on 4 sides 3) New or Updated Documents Updated Installer Handbook Improved PIW Updated store brochure 4) New Merchandising Tools (New) photo ‘Idea Book’ for installers (New) Sample panel for installers none

4. 4 References For This Page Handbook References Frame Kit References Last revision 5/30/09 References to Forms New or Revised Document of 15 Multiply width and height measurements to calculate square inches Example: 27 x 34 = 918 square inches Calculate square ft. by dividing square inches by 144 918 divided by 144 = 6.38 sq ft Multiply square ft. by correct square ft. price. Width x Height divided by 144 gives you total square ft. How to calculate liner foot for blinds Add the width of each blind together to calculate liner inches Example: 65 + 49+ 28 = 142 liner inches Calculate liner footage by dividing liner inches by 12 142 divided by 12 = 11.83 liner feet Multiply liner foot by correct liner foot price How to calculate square foot for Shutters If at any time you need assistance in building a customer’s Quote, Please call National at (local)647-436-1035, or (toll free) 1-877-436-4035 General Topics

5. 5 References For This Page Handbook References Frame Kit References Last revision 5/30/09 References to Forms New or Revised Document of 15 L-frame Build-Out for wood and faux wood See pages 6.3 & 6.12 PIW has a field for entering quantity of ‘layers’ of build out required for shutters listed on the page. Example of L-frame build out will be furnished. New Options 1.Available thickness: 1/2” 2.Width matches (1 5/8”) L-frame base width. 3.Up to 4 pieces (layers) can be stacked together. 4.Build-out not available with sill frame 5.Extended L-frames (2 ½” & 3”) are no longer available. Surcharge

6. 6 References For This Page Handbook References Frame Kit References Last revision 5/30/09 References to Forms New or Revised Document of 15 Hide-A-Tilt ® for both wood & faux wood Note the clearance requirement is larger for Hide-A-Tilt than front tilt bar. See pages 6.4, 6.12 See column for Hide- A-Tilt on the PIW. Louver Sizes: 2 ½” & 3 ½” New Options Shutter sample panel featuring Hide-A-Tilt will be furnished. Surcharge

7. 7 References For This Page Handbook References Frame Kit References Last revision 5/30/09 References to Forms New or Revised Document of 15 2 ½” Z-frame for both wood & faux wood See pages 6.2, 6.5 (wood) 6.11, 6.13 (faux wood) Drawings & Dimensions Diagonal measurements required. Window can be ¼” or more out of square. Installer to furnish largest ‘perfect rectangular’ size. With window sill Homemade ‘Slip Stick’ for measuring diagonals. View of: Z-Frame with sill You will be furnished with a sample of 2 ½” Z-frame. See option box for 2 ½” Z-frame on the PIW. New Options Order WO size.

8. 8 References For This Page Handbook References Frame Kit References Last revision 5/30/09 References to Forms New or Revised Document of 15 Wood Shutters – Panel Widths Min, Max and Divider Rail Specs See page 6.6 none Enhanced Specifications For 2 ½” and 3 ½” Louvers Min width decreases to 9” Max width increases to 36” For 2 ½” and 3 ½” Louvers Divider rail requirement increases to 84” for panels up to 30” wide.

9. 9 References For This Page Handbook References Frame Kit References Last revision 5/30/09 References to Forms New or Revised Document of 15 New Frame Configurations - for both wood and faux wood - See selection boxes on PIW for frame configurations none Enhanced Specifications See page 6.6 3-sided with sill top 3-sided with sill bottom 4-sided with sill top & sill bottom

10. 10 References For This Page Handbook References Frame Kit References Last revision 5/30/09 References to Forms New or Revised Document of 15 Direct Mount – Light Block - for both wood and faux wood - none Enhanced Specifications See page 6.6 Direct mount units now furnished with light block for all 4 sides. none

11. 11 References For This Page Handbook References Frame Kit References Last revision 5/30/09 References to Forms New or Revised Document of 15 New or Updated Documents Installer Handbook PIW – front & back French Door Measure form Updated Laminated Pricing Sheets Voice of the Installer form This is our best way of knowing what you repair on the job and the quality of our product you receive.

12. 12 References For This Page Handbook References Frame Kit References Last revision 5/30/09 References to Forms New or Revised Document of 15 Review full-size form in literature packet. Filling Out the (PIW) & Pricing In the Home Step 1: and price out additional services. Step 2: Price out the shutter itself. Step 3: Total additional services and shutter price together for each line in right column. Step 3: Total each page & provide job total cost to the Consumer. Use the laminated pricing sheet for your price zone. none New or Updated Documents

13. 13 References For This Page Handbook References Frame Kit References Last revision 5/30/09 References to Forms New or Revised Document of 15 Features of the PIW - back Review full-size form in literature packet. none New or Updated Documents Review full-size form in literature packet.

14. 14 References For This Page Handbook References Frame Kit References Last revision 5/30/09 References to Forms New or Revised Document of 15 New ‘Idea Book’ for Installers and Stores New Merchandising Tools The leather bound idea book contains 11 professional studio photographs of standard shutters, arches, café, French doors and bypass. Two of the photos were taken by our installers. There are also 5 empty pages for you to add your own shots to the portfolio.

15. 15 References For This Page Handbook References Frame Kit References Last revision 5/30/09 References to Forms New or Revised Document of 15 Lowe’s Program Enhancements Thank you NATIONAL INSTALLER NETWORK