1. SECAN,3 rd November 2014

2. What is WARMER STREETS? Green Deal Communities retrofit project delivered by E3 on behalf of the Warmer Streets Partnership £4 million Green Deal Communities funding awarded by DECC Supplementary funding through Scottish Power’s ECO funding Primary focus on hard to treat domestic properties in Dartford Borough and Sevenoaks District. Small non-domestic project is on-going in Dartford Town Centre. Targets to be met through: INSULATION of external walls, lofts and hot water cylinders INSTALLATION of energy efficient boilers, LED lighting, HVAC, windows & doors

3. The WARMER STREETS Process 1.EPC & Green Deal Assessment undertaken 2.WS receives Green Deal Advice Report, contractor receives technical details 3.WS receives quote from contractor (48 hours) 4.WS Offer Pack out to client (48 hours), 2 week validity period 5.Application to Green Deal Finance (if requested) 6.Contract signed, deposit paid, start date agreed. 14 days cooling off period 7.Retrofit installation process & sign off

4. PARTNERS Led by Dartford Borough Council in partnership with Sevenoaks District Council, Kent County Council and the Kent and Medway Sustainable Energy Partnership. Green Deal Assessments are completed by Agility Survey (domestic) and GreenROI (non- domestic) Green Deal Finance Applications processed by Agility Eco Installation contracted to Lawtech

5. Phase 1: Tree Estate Primarily Solid Walls Terraced properties Identified 650 properties HUB at Tree Community Centre Big Local Citizen’s Advice Bureau PCSO surgery Coffee mornings IT classes for 55+

8. Phase 2: Ingram & Cranford Road Solid wall, terraced properties with tiled bay windows Identified 75 target properties Letters detailing offer and door knock 1 - 3 complete

9. Phase 3: East Hill & New Town Mostly solid wall, terraced properties Some larger properties built in 1800s Identified 2,000+ target properties Postcard drop complete Next Steps: Letter drop detailing offer Door knock 1 – 3 Coffee mornings/evenings Consultation day

10. Phase 4: New Road, East Hill & Paddock Close Range of house types Identified 200+ suitable properties Working with WKHA to identify suitable Show Home(s) HKSD Parish Council support HUB to be HKSD Village Hall Planned engagement: Postcard drop Letter drop detailing offer Door knock 1 – 3 Coffee mornings/evenings Consultation day

11. WARMER STREETS Offer (first 150) MEASURE HOUSE TYPE CUSTOMER CONTRIBUTION EWISemi-detached£1,700 End terrace£1,700 Mid terrace£1,200 CWIAny£0 Loft InsulationAny£0 Double GlazingAny£270/m2 LED lightingAny£50 fitting Boiler replacementAnyWith EWI £750 – £2,500 Without EWI £1,000 – £2,750

12. Challenges FUNDING: ECO rates have dropped to a third of the original level Available GD finance far lower than expected (savings low) Uncertainty over GDHIF Ensuring level of contribution is affordable ASSESSMENT PROCESS: Significant variability in the quality of assessors Households on prepayment meters lack bill data needed to give reports higher level of accuracy Non-domestic Green Deal Assessment very costly and prohibitive unless heavily subsidised Problems with SBEM software MEASURES: Contractually difficult when working in the private sector to generate economies of scale due to uncertainties EWI is a complex system that works best on simple properties, additional costs are incurred in many cases over the basic rates: quality of procurement and tender process is critical Reliance on customer behaviour post installation – in particular in relation to ventilation