4th October 2012.

4th October 2012

Kris Barker GM, Broadband

Confidentiality & legal statement
The information contained in this Presentation slide-pack is confidential information for discussion purposes only and should not be disclosed without British Telecommunications plc (BT's) permission. Please treat it accordingly and do not forward, republish or permit unauthorised access. Please note that BT has taken reasonable care to check that the information contained in this Presentation slide-pack is accurate at the time of issue, however, it is subject to change. In relation to any products/services referred to in this document which are currently under development and/or trial, BT gives no undertaking or other commitment that the product/service will be made commercially available. References to any such service and time scales contained within this document are indicative and estimates for information purposes only and these and other information do not constitute any contractual or other obligation. Applicable BT standard terms and conditions apply. © British Telecommunications plc, 2012 British Telecommunications plc Registered office: 81 Newgate Street London EC1A 7AJ Registered in England no:

Agenda for today - morning

Agenda for today - afternoon

Broadband roadmap - Fibre Graeme Snell Demand Stimulation Director

Practically every local authority has applied for BDUK funding
BT’s commercial roll out and Government (State Aid) funded fibre broadband rollout Openreach is delivering fibre to approximately 2/3rd of the UK as part of its commercial rollout BT’s approach Intervention roll out will mirror commercial rollout - standard products and services “Fibre as far as possible” BTW will be deploying WBC alongside the rollout (with very few exceptions) For BTW customers practically zero effort to serve the additional intervention areas BT is committed to helping meet the government aspiration of 90% fibre broadband coverage by 2017 Funding for the final 1/3rd is organised and administered by Broadband Development UK (BDUK) on behalf of Department of Culture, Media and Sports Practically every local authority has applied for BDUK funding Following open tender, two providers have signed a framework contract with BDUK

CP agnostic demand stimulation complements retail marketing and accelerates adoption
BT is offering ‘CP agnostic’ marketing support to local bodies Driving market growth and awareness Helping to position roll out as a regional activity, driven and ‘owned’ by local government Funded primarily by LBs, but potentially with BT contribution (at wholesale level, not BT Retail) Regional campaigns, with a dedicated marketing team in region Local authority branded portal with white label content, availability checkers etc. CRM system and eDM/direct mail services Events, workshops Regionally branded cabs, flyers, vans etc. Services Include

A white label demand stimulation campaign would seem to increase the rate and level of adoption of fibre broadband – in all markets Demand stimulation impact in Milton Keynes vs. based case of other comparable exchanges (M3 exchanges where Virgin presence >80%) Demand stimulation impact in Cornwall vs. base case of other comparable exchanges (M1 exchanges) Cornwall Rest of UK M1

Now is the time to focus your marketing campaigns to coincide with rollout
Campaigns up and running Campaigns expected to start in Q4 Northern Ireland North Yorkshire Lancashire Rutland Wales Surrey Cornwall

Superfast Cornwall update
£132m partnership – EU, Cornwall Council & BT - started OCT – targeting all 250k premises Aims: aiming for 80-90% FTTX coverage + strong focus on take-up Coverage now: FTTX: 109k premises passed NOW inc. 7.5k FTTP (Falmouth, Truro, Liskeard, St Austell) Take-up: 14,000 live customers through 27 ISPs Next phase: k FTTX premises by APR-13 including 48k premises FTTP Business & strategic growth areas prioritised for FTTP New trials & tests being pioneered in Cornwall eg. Fibre on Demand Superfast Cornwall keen & resourced to work with ISPs to drive take-up, particularly around FTTP Contact: (opp. Truro station, SEP-12)

BDUK – Get involved now! Who in your organisation needs to know about the rollout plans for BDUK areas? Suggest Marketing & Sales, Customer Service, Network build teams Tell us what type of information you would like us to provide about the plans for exchange enablement in BDUK areas E.g. timings, coverage, PR/Marketing activity Openreach in conjunction with BT wholesale will then create a communications channel to provide updates on BDUK plans Likely to use the existing BT wholesale fibre surgeries (contact for details)– our aim is to launch this by the end of the year Do you require regular updates at this ISP forum as well? Finally, this is not just about a mass market consumer sales opportunity. There are likely to be bespoke SME sales engagement opportunities for CPs in BDUK areas as SME business support / capability training is a key part of the demand stimulation programme in many of the BDUK bids

Fibre Broadband FTTC and FTTP Neil Tye Head Fibre Broadband

How is Fibre doing? Nearly 12 million ‘premises’ passed 7 months ahead of schedule with over 850,000 End Users Part of £2.5Bn BT funding to 2/3rds end 2014 Approx 31,000 cabinets RFS at 1,210+ exchanges and planned 163 extra newly announced exchanges FTTC up to 80Mb service available, FTTP in EMD Services up to 330Mb & trials on fibre on-demand 70 CPs selling the service, over 40 of whom we see as ‘commercially launched’ 33% of BTW external SP FTTC lines are 80/20. Availability checker will always show the FASTEST available speed 22% ADSLcustomers in footprint. Average ‘Business’ conversion of 12% of enabled footprint. ‘Best in class’ conversion of 42% Negligible impact on backhaul costs; the heavy users on Fibre were the heavy users on copper. Integral part of BTW’s WBC and WBMC portfolio, systems and network BDUK: 8 regions signed and growing

Broadband Fibre Product Road Map 2012 & 13
12/13 13/14 Q1/2 Q3/4 Q1/2 Q3/4 Differentiated SLA launch FTTx Real Time Quality of Service EMD Availability Checker URL retirement “Wires Only” launch Launch of “80/20” FTTC: 80Mb up / 20Mb down FTTC self install systems trials 220M FTTP launch FTTC self install trials Differentiated through put trial FTTP On Demand trials FOX strategic solution Remote Assure Trials Fibre Performance Tester Improvements BDUK areas roll out Fibre Availability Checker EMD 330Mb FTTP product Fibre on Demand launch Free bulk check FTTP 330/20 Rental offer Connection offer £20 off 80/20 reduced rental offer Migration from LLU offer £40 off 40/2 STOP Sell Future activities are aspirational and not fully committed

Differentiated SLA, Remote Assure and Availability Checker
Diff Services Objective: Improved peak throughput and differentiation between products Deployment Q3 Migration Q3/Q4 Launch Q1 13/14 Remote Assure Trial Objective: remote assure vs SFI for subset of fault types Trial status: Live Availability Checker Version Control: Next version: Removal of Broadband Availability Checker Version 26 on 21st October 2012 Changes: Added fields and “Look and Feel” changes Q4

Broadband roadmap – WBC/WBMC Andy Wright Head of Product Management Wholesale Broadband Connect

Broadband Product Road Map
Q2 Q3 Q4 2013/14 Migration from 20C IPstream to 21C Wholesale Broadband Connect IPstream ‘Stop Sell’ 20C Advance Services on 20C Stop Sell Advanced Services on 20C Withdrawal IPstream retirement within WBC & Datastream in total Rollout of WBC expands footprint to exceed 90% of UK end users Further WBC expansion plans Weekend appointing Trials of Cool Broadband also Fixed Rate Product WBC EP 40Gb Host Links launch Dynamic Line Management (DLM) improvements Multi Service Edge Trials Rollout 119 MSEs Rollout 416 MSEs 21C CGNAT Private Addressing Launch Advance Services (WBC Assured) Stop Sell Advanced Services (WBC Assured) Withdrawal Usage Report Enhancements Consumer switching: OfCom Statement Early mkt deploym’nt FTTx Real time Quality of Service Differentiated throughput Trial Differentiated SLA launch Launch of “Wires Only” Availability Checker URL retirement Early market deployment of 330Mb FTTP product Launch of 220Mb FTTP BD UK areas roll out FTTC self install systems trials Fibre FTTP on demand trails Remote assure trails Fibre Only Exchange strategic solution 40Mbs Stop sell (40/2 product) Migrate from LLU offer £40 off Availability Checker Notify FTTC self install technical trials Fibre on Demand Launch FTTP 330/20 rental Offer Release AD 19th Aug Release AE 21st Oct Release AF 13th Jan Release AG 18th Mar Release AH 20th May Release AI 22nd Jul Release AJ 23rd Sep 2013/14 information covers full year & is future info/aspirational

Broadband Developments Road Map: October 2012
Release AD 20th August Release AE 21st October FTTP: add Layer 2 switch ID on new & succession provides (BB135-12) Migration from 20C eCo BB to 21C eCo Plus for 20C assets (BB275-12) Knowledge Based Diagnostics: SuperLite Diagnostics (BB134-12) CP Action Needed BB Availability Checker: Version Removal (BB145-12) KBD: End User TV Connect and RTQoS diagnostics (BB267-12) BB Availability Checker: Version Removal (BB415-12) FTTP: Traffic Management Act Permit or Notice (BB135-12) Technical changes for 20C BB Retirement (BB323-12) Extension of Order & Fault Tracker Notes (BB270-12) New Error Code: “DN not recognised” (BB135-12) New Fault Clear Codes for Fixed Rate product (BB271-12) CP Action Recommended FTTC: Introduction of PCP Only Trial (BB270-12) WBC Fixed Rate: Service Trial (BB ) WCR: New measure “Create to Clear”(BB269-12) FTTP: processing of FVA discount message (BB425-12) T2R Journey: change of “Clock has Stopped” policy (BB274-12) No Impact on CPs Enhanced Broadband Usage Reports (BB425-12) New 40Gb Extension Path (BB135-12) Portal changes for Extension of Order & Fault Tracker Notes (BB425-12)

Broadband Release Schedule
Date Release AE 22nd October 2012 Release AF 14th January 2013 Release AG 18th March 2013 Release AH 20th May 2013 Release AI 22nd July 2013 Release AJ 23rd September 2013 Release AK 25th November 2013 The above dates are not confirmed until 90 day notification has been published

MSE: Multi-service Edge
See briefing: BB450-12 Any questions? please contact If this affects you we will be contacting you to make sure the impacts and any action required are clear and to answer your concerns MSE: Multi-service Edge What are BT doing? Introducing a new Broadband Remote Access server (BRAS) called Multi-service Edge (MSE) Why? Growth in bandwidth demand from increased volume and usage requires us to expand the BT Wholesale 21CN Broadband Platform. When? Initial phase has 5 trial sites starting with Bradwell Abbey (off Milton Keynes) then: 119 MSEs by March 2013 416 MSEs by March 2014 Who is affected? All CPs who buy WBC and WBMC So what does it mean for you? We will notify you of some IP address changes. If you use your own IP addressing as part of WBC Aggregation Point build, there are additional requirements. Once MSE goes live, as part of the authentication process and within accounting records there will be additional NAS IP addresses in RADIUS IETF Attribute 4. Implementation of MSEs requires end users to be migrated, with a break in service of between 1 and 30 mins.

Broadband Usage Reports
See briefing: BB425-12 Any questions? please contact Bev Bytheway-Jackson at: or Broadband Usage Reports What are BT doing? We are enhancing Broadband usage reports to show 21C data as well as the existing 20C data and changing the delivery method to the Data Exchange Distribution Server (DEDS) Why? Due to customer demand When? During October and November we will deploy the software and hardware needed Full launch will follow (date tbc) Who is affected? Any CP that uses Broadband Usage Reports may wish to act If you don’t consume Broadband Usage Reports data there is no impact for you So what does it mean for you? If you do consume Broadband Usage Reports then the data will soon be available via DEDs (20C and 21C data) in addition to Concorde Network Health (CNH) which will have 20C data.

WBMC - Bandwidth Paramjit Bahra WBMC Product Manager

Olympics – A success story
London 2012 was the most connected Games ever and BTW own gold medal performance helped - BTW CPs reach new heights too High usage on our broadband network without any issues is testament to the - planning, investment and interaction with our customers to deliver a great end to end experience. Internet traffic reached an all-time high on the broadband network Bandwidth demand from some BTW CPs grew by up to 40 per cent in August – with Rebecca Adlington’s 400 metres swimming event creating the demand peak. One node reached over capacity and some orders had to be re-planned BW forecast is of paramount importance to plan and size the network BW required by date needs to be planned with current T&Cs (5 WD) BTW initiated “Network re-use of Hostlink” during the Olympics which helped 2 CPs The Network re-use option for Host Links will be used under exceptional circumstances in the future

Olympics - Highlights of the first week
Opening Ceremony 100m final Bradley Wiggins Swimming/football 3 athletics golds

Broadband roadmap –WBMC Ahmed Mohamed SFI Product Manager

SFI2: Re-instatement of Base Module ONLY charging
See briefing:BB448-12 Any questions? please contact Ahmed Mohamed SFI2: Re-instatement of Base Module ONLY charging What are BT doing? Re-introducing the Base Module ONLY charges for SFI2 Why? BT have now agreed a strategic fix with their supplier (Openreach) to correct a billing issue, that previously meant that that the SFI2 charge had sometimes been billed when not appropriate and also not billed when it should. When? Full charging for SFI2 Base Only modules will begin from 10th October 2012. The first full SFI2 charges will appear in the November 2012 bill Who is affected? All CPs taking IPStream, Datastream, IPSC, WBC and WBMC So what does it mean for you? Increased accuracy in billing for SFI2’s The current SFI2 waiver process will cease on the 9th of October. All Base Module ONLY SFI2’s booked from the 10th of October will appear on the November bill.

Breakout sessions Simon Brisbourne Head of WBMC & 20C Products

Morning breakout sessions
Delegates have the opportunity to attend both breakout sessions as each session will be run twice On your name badge your session order has been allocated: Session Title Where 1 KBD overhaul/Self-serve focussed improvement area Auditorium 2 Broadband retirements surgery Maple Suites Lunch on T34 will follow straight after your final breakout session But first a 15 minute coffee break

Virtualisation & brief intro to Broadband Architecture debates David Thorne Chief Broadband & Access Strategist

Broadband Developments – A View From the Forum
David Thorne BT Innovate & Design October 2012

What is the Broadband Forum ?
Outline What is the Broadband Forum ? Overview of Current Architecture Activities Multiservice Network Architecture Evolution Network Virtualisation and the Network Located RG Network Performance Characterization Topics of potential future interest FTTdp (Fixed-Mobile) Convergence Questions for the audience

What is the Broadband Forum ?
Not the Broadband World Forum A non-profit, international industry consortium which develops Broadband Architectures and nodal functional requirements 200 leading industry players including network service providers, network and customer premises equipment, chipset companies, test equipment and laboratories, regulatory bodies, educational institutions and consultants The History Established as the ADSL Forum Rebranded as the DSL Forum (SDSL, VDSL) Rebranded as the Broadband Forum (PON) Merged with the IP/MPLS Forum to broaden its focus over the entire end to end networking infrastructure

BBF Outputs The main outputs of the BBF are Technical Reports (TRs)
more than 300 of these exist most well-known are TR-69 (RG management) and TR-101 (Migration to Ethernet Based Broadband Aggregation) Mainly functional requirements for network nodes (BRASs, ANs, RGs) not compliance specs There is a certification programme but it is certified testing rather than certification The BBF also issues Marketing Documents and White Papers Functionality Interop Testing Performance Founder member On Board of Directors Chair the End to End architecture Working Group Major contributor to the Metallic Transmission, Operations and Network Management, and Fibre Access WGs BT’s Role

Multi-Service Network Architecture
The ADSL Forum was initially focused on mass-market residential Broadband Succession of TRs (25>58>59) culminating in TR-101 TR-59 TR-101

Still mass-market Broadband, but with some video support
Key Features of TR-101 ATM-Ethernet Interworking (PPPOA-E) Ethernet Aggregation Single BRAS Edge Auxiliary video BRAS Multicast Support, IGMP Comprehensive VLAN manipulation Hierarchical downstream QoS Ethernet OAM Still mass-market Broadband, but with some video support

The New Architectural Requirements
Needed to go beyond TR-101 to provide a single, converged network to support residential, business and voice services Business rationale and high-level requirements in TR-144 Support for new business models and associated network interconnect points, in particular L2 Wholesale (ALA) Support for the associated new network features IP-based services and QoS; Bandwidth and QoS on Demand – including session control; Customer self-configuration; Simplification of operations & provisioning; Distinct network and application control planes interfacing with a common data repository; Alternative (to DSL) access network transport technologies; Nomadism Resilient network options. Support for integration into multiple types of Service-Oriented architecture, including ETSI NGN, ITU NGN, IMS, and Web services.

WT-145 External Business Interfaces

WT-145 Generic Functional Model

WT-145 Mapping to TR-101

The New Architecture – in Summary
Converged network for residential, business and voice services True multi-service Multi-edge Multipath for resilience End to end L2 Wholesale/ALA Support Ethernet and MPLS variants Support for policy Uses functional module concept to allow more ‘boxing-up’ flexibility Nodal requirements in WT-178

Network Virtualisation
Explaining the benefits and challenges of implementing network services in the cloud and of implementing networks based on Software Defined Networking principles. The key opportunity is to reduce costs by using open and standardised hardware and management systems whilst increasing the speed to market for new innovative network services. 30 minutes

Carriers’ Challenges Energy Consumed By Networks UK CO2 Reduction Target The electrical energy consumed by networks is increasing whilst carriers are targeted with reducing CO2 emissions. Service development time is increasing due to increasing: Complexity. Distribution. Legacy. Whilst customers expect faster innovation. Service Development Time Customers’ Expectations

Standard High Volume x86 Servers Standard High Volume Storage
Independent Software Vendors Classical Network Appliance Approach CDN Session Border Controller WAN Acceleration Message Router Orchestrated, automatic & remote install. Standard High Volume Ethernet Switches Standard High Volume x86 Servers Standard High Volume Storage DPI Firewall Carrier Grade NAT Tester/QoE monitor SGSN/GGSN PE Router BRAS The Classical network appliance approach uses a proprietary chassis for every new service, some typical examples are shown above left. Although inside the appliances use similar chips they are packaged very differently outside. This creates complexity through the entire life cycle of network services e.g. Design, procurement, test, deployment, configuration, repair, maintenance, replacement, end-of-life, removal. There is no economies of scale (some boxes may only sell in the thousands as opposed to 9 Million IT servers every year). The need for start-ups to develop new hardware, including getting it NEBs and ETSI qualified, is a significant cost and deterrent to enter the telecoms market. The Network Virtualisation (NV) approach replaces physical network appliances with software virtual appliances running on commodity IT servers. Using open IT techniques allows a competitive and innovative ecosystem to exploit the many x86 and Linux programmers in the world. The Virtual Appliances can be installed on IT servers using orchestration software, this will automatically and remotely install software, driven either by traffic demands or customer orders. To complement the standard high volume IT servers we will also use standard high volume storage and Ethernet switches. The standard high volume Ethernet switches will use merchant silicon which spreads the cost of switching ASICs over the widest possible Enterprise & Carrier market. Radio Network Controller Network Virtualisation Approach

NV Summary Standard high volume servers have sufficient packet processing performance to cost effectively virtualise network appliances in an open eco-system. NV benefits are similar to IT virtualisation benefits: Consolidated equipment. Rapid deployment of new virtual appliances. Operational flexibility to move virtual appliances. Scales down & up. TCO advantages are scenario specific but can be significant Including a significant reduction in energy consumption NV started off as virtualisation of large, centralised network elements (e.g. BRASs) Might it also be applicable to smaller, more distributed elements – in particular the Residential Gateway ?

The NLRG Concept Extend the LAN out into the WAN
Do the L3 and complex processing in the network Replace the current L3 RG with a simpler, L2 bridge Some elements have to remain in the home, WAP, LAN ports, PSU, box

NLRG pros and cons Pros Cons/Issues
Is the actual cost saving significant ? Is the actual power saving significant ? Is the Silicon saving significant if already a single chip ? Need L3 and an IP address for management anyway What is the cost of building the NT to last longer ? What are the security issues of extending the LAN into the WAN ? Can no longer keep up with developments in WLAN technology Must keep working locally when the WAN connection goes May impact customer retention Reduced NT cost Reduced NT power Reduced NT memory Reduced pressure on CPU MIPS Ease IPv6 transition Reduced firmware upgrade time and frequency More rapid service introduction Lengthened NT replacement cycle Jury still out on the balance of these argument,s so currently a PD(295), not a WT

Network Performance Characterisation

Network Performance Characterisation
Broadband still frequently sold on the basis of the ‘up to’ headline downstream rate There is growing interest from end-users and regulators in a richer set of performance parameters that: are more closely related to customer experience are done is a standard way to enable the performance of different networks to be meaningfully compared The BBF is addressing this in WT-304

WT-304 Motivation Service Providers currently operate a data collection infrastructure for their own purposes Regulatory bodies are starting to specify tests in order to obtain results for policy and consumer information purposes Customers have an interest in quantifying the actual performance of their subscribed-to service Third-party organizations (commercial and academic) have a similar interest in this topic However there is currently no agreed, widely used test methodology or terminology; this makes meaningful comparison difficult.

WT-304 Specific Goals Define a standard set of Broadband Access performance attributes that Service Providers may use to characterize their service offerings. These may be used in their own right and/or to determine the impact on customer experience. Define a common framework for accurate measurement of these attributes, including measurement points, measurement methods, and inter-operability between different organizations. Devise the best way to communicate network performance and characteristics to the various stake holders.

WT-304 Scope Service Types Covered: Internet, Wholesale access, Business, Value-add Specification of the test architecture A set of definitions to enable standard performance testing and reporting which includes: the Network Segment(s) being tested tests and methodologies appropriate for each segment Recommended testing intervals for performance characterization and summarization purposes. Support of tests that span multiple operator networks. A standard method of quantifying and comparing access services. A common language for the effective communication of service attributes between service providers and the customer. Templates for application providers on the network performance requirements.

Test architecture segments
Customer Equipment Customer Network (LAN) S T Access Network V Regional Broadband Network A-10 Service Network / CDN A-11 Internet TBD Source This diagram identifies the existing and new interface points that coincide with established network segments. Each “block” is the smallest segment to be tested, and all the blocks together represent the longest end to end flow or segment

Fibre to the Distribution Point (FTTdp)

Go Faster Copper To go beyond 100 Mbps means shortening the copper
Closest flexibility point to the customer is the Distribution Point (DP) typical length is 50m Rates of several hundred Mbps possible Two of the major costs of FTTC are the cabinet and the powering FTTdp would have to be cost effective to power and deploy Critically dependent on ‘back-powering’ from the customer premises there is a conflict between doing this and providing baseband, exchange--powered voice FTTdp needs a new transmission standard, which is being developed by the ITU-T (G.fast) The economics and deployment models are being carefully studied 500Mb/s US+DS aggregate Spectrum usage up to 300MHz Loop lengths up to 200m Self-install option (some rate compromise) Protocol handles up to 1Gb/s Flexible symmetry (achieved using TDD) Low complexity/power consumption Low power mode for derived POTS with battery backup Compatible with exchange and cabinet based DSL

FAST Digital Access on Short Sub-Loops DASSL pronounced Dazzle
Up to 500 Mb/s I installed the modem myself G.FAST Cu Transport 1:32 Modem X/GPON OLT DP Service Unit Local exchange Distribution Point Home NTE

Fibre to the Distribution Point
Fibre to the DP – back powered equipment mounted on a pole or in a footway box to provide very high speed, self-install, broadband Uses a new DSL technology being standardised in ITU-T “G.fast” Capable of aggregate bit rates up to 1Gb/s on existing short copper drops (<100m). Self-install version ~ 300Mbps Architecture and nodal requirements being developed in the BBF (WT-301)

Questions Do the NLRG’s benefits outweigh the disadvantages ?
Is FMC in the areas of policy, QoS and authentication good for a wireline operator ? Which network performance parameters are appropriate and affordable ?

Thank You Questions ?

eCo Broadband closure & system infrastructure projects Tony Estcourt Project Director

BTW End of Service Life (EoSL) System Infrastructure Projects 12/13
Change Description CP Benefit CP Impact /Action Required Timescales B2B Gateway Migration to new Virtual Data Centre (VDC) Platform environment Improved availability & resilience Pre-migration testing & change of B2B URL Oct ‘12 to Jun ‘13 eCo Plus (One Siebel) Oracle Upgrade, VDC migration, Cosmetic changes in the portal Improved supportability Outage - aligned to planned Release Mid Mar ‘13 Availability Checker (ONCE) Database Oracle Upgrade 6 Hour Outage on L2C - aligned to planned Release Sep ‘12 / Nov ‘12 (BBAC) Database Upgrade & VDC migration Outage on L2C - aligned to planned Release Mid Feb ‘13 btwholesale.com Hardware & Software changes inc. Weblogic Upgrade Improved supportability availability & resilience Mid Mar ‘13 TBC Broadband Provisions (20&21c) (FLOW) Oracle and Linux Upgrades Oracle support availability Non-customer Impacting - Aligned to planned Release Feb’13 – April ‘13 Broadband Customer Reporting (BBCR) Business Objects upgrade and Reports rationalisation Improved ‘look & feel’ of Reports Changes to XML will be needed where required Feb ‘13 / Mar ‘13 (BIP) VDC migration and upgrades to back end systems. Outage during which access to reports lost Nov ‘12 to June ‘13 eCo BB Migration of 20C BB product to eCo Plus Single System to manage 20C/21C Assets Changes to XML & User Training on eCo Plus Jan ‘13 to Jun ‘13 Bulk Change Tool (BBCT/Fastpeter) Migration to BUT (Bulk Utility Tool) Simpler handling of Bulk Orders, Novations etc. Post-Deployment ‘live’ testing will be required Nov ‘12

B2B Gateway Migration Impact Statement  We’re migrating to new software (Oracle) and hardware platform (VDCs based HP Blades) and upgrading certificate security at the same time. This means CPs will need to point to a new URL in production at a particular point in time. We would like customers to engage with us before the migration on connectivity and functionality testing. What products are impacted by the change?  All BT Wholesale Broadband (20& 21c) for provision and repair journeys. Benefits to CP’s  High Availability , Improved security through use of 2048 bit encrypted certificates instead of 1024 bit, reduced outage timelines. What Should You Do?  Migrate from 1024 to 2048 bit secure certificates. Perform connectivity test with new onramp environment Perform functional test on new onramp environment Establish connectivity with the new VDC sites. Migrate to the new URL/Portal at agreed time slot.

B2B Gateway Migration Will you (the CP) be required to undertake any code development?  based on experience of previous migrations the majority of CPs using standard CoTs packages will not need to make code changes – to be confirmed through On Ramp testing. Will this change impact any CP owned screens or interfaces?  Minor – URL and Certificate Changes as described.. Will 30 or 90 day notifications be issued?  90day notifications before turning off the old URL. Timescales  “On Ramp” is available in Sept 12 Customer Migration is dependent on individual CP engagement Q3 12/13 to Q2 13/14. Final withdrawal of existing gateway end 13/14.

BBCR (Actuate Upgrade)
Impact Statement  We’re changing from one version of the base software tool to the latest supported version e.g. Actuate v9 to Actuate v11. There will be minor changes to the look and feel of Actuate reports (we think it’s an improvement) What products are impacted by the change?  BT Wholesale Broadband (20& 21c) – BBCR Reports. Benefits to CP’s  Improved usability of screens, some small functionality improvements. What Should You Do?  Users will be switched over to the new reports in Mid Oct 2012. Please check your reports and feedback any comments or issues.

BBCR (Re-Write Using Oracle Tool-sets)
Impact Statement  We will be re-writing the existing BBCR reports using Oracle software. 90% of the reports impacted are used through XML interface. What products are impacted by the change?  BT Wholesale Broadband (20& 21c) – BBCR Reports. Benefits to CP’s  Cleaner, more modern graphics. Timescales  BTW expect to deliver XMLs and one set of reporting in AF/AG timescales (Jan & March)… Q4 this year What Should You Do?  Look out for 90 day notifications associated with XML. Schedule XML development resource. Will 30 or 90 day notifications be issued?  90 day notifications for XML changes … this will be notified in Q3 (Won’t force switch to new XMLs this year – optional in Q4)

Eco Broadband Migration
Impact Statement  Our 20c Broadband ordering and fault gateway is reaching the end of its service life. We plan to support the provision and repair interface through our 21c systems (Eco+). This will require a development and migration activity by our customers. What products are impacted by the change?  IPStream and Datastream. Benefits to CP’s  Continued support for 20c Broadband. A single interface for 20c and 21c products. What Should You Do?  All Broadband customers need to develop their XML interfaces. Existing 21c customers – to add in 20c products. Existing 20c-only customers – to develop an Eco+ interface. Train your agents in Eco+ portal. Migrate in one of three tranches Jan 13-June 2013. Will 30 or 90 day notifications be issued?  90 day notifications for XML and monthly engagement meetings are proposed.

Key Dates Apr 12 Jun 12 Sept 12 Dec 12 Mar 13 Jun 13 Sep 13 Dec 13 Mar
14 Jun 14 Sep 14 ISP Forum – Notice of closure of eCo BB at ISP forum (Oct 11, Dec 11 & Jan 13) Comms Notice – Industry wide eCo BB closure comms (30th April) Comms Notice – IPStream, first exchange based stop sell 6mth notification issued (30th April) Comms Notice – DataStream, notify stop new supply of CALs and ATM Access ports (30th April) STOP – Datastream, notify no further supply of new EU access or new VPs STOP – IPStream, first exchange based stop sell begins as notified Must be able to place 21c orders on eCo Plus or via 21c B2B START - Customer transition to Eco Plus STOP - Completion of customer migration to Eco Plus – eCo BB closure Must be able to place 20c orders and 20c/21c repair on eCo Plus or via 21c B2B STOP – DataStream withdrawn within WBC footprint STOP - IPStream first exchange based retirement of service begins as notified Must have transitioned from eco BB to eCo plus by this date STOP - DataStream withdrawn nationally Note DataStream = ADSL & SDSL IPStream = ADSL & SDSL STOP - IPStream retired within WBC footprint

Introducing Business Zone BT Wholesale
Introducing Business Zone BT Wholesale.Com transformation Nigel Hannant Online GM

Introducing Business Zone Transforming BT Wholesale.Com
We’re difficult to do business with You have a fragmented online user experience You don’t have a single view of your business You spend too much time learning how to find and use our systems So we’re creating Business Zone Consolidated quick view of your orders, faults and inventory Single search and less clicks for key tasks Personalised experience based on role Where are we now? Customer Hot House in June 2012 Designed and built an ‘Alpha’ version of Business Zone Today we want to share and test this with you! From applications to tasks

Validating our understanding of your requirements We want you feedback
Testing our approach Running webinars to demonstrate new capabilities and experience Formal lab testing to put our design in the hands of real users We want to engage directly with more of you Ensure it meets your needs Opportunities to register for webinars Take part in hands-on testing Contact me: How do I get involved?

Teaser…logged out Business Zone

Teaser…logged in Business Zone ‘Overview’

Key Dates Apr 12 Jun 12 Aug 12 Oct 12 Dec 12 Feb 13 Apr 13 Jun 13 Aug
Customer Hot House Customer Testing / Feedback (Alpha) Final changes and development Business Zone Trial (18/03/13) Business Zone Full Launch (20/05/13) Business Zone Phase II

Sub Loop Unbundling migrations to BT Wholesale Broadband Bev Bytheway-Jackson Product Manager

Where are we? A migration path for SLU SMPF to BT Wholesale Broadband products (with MAC) was developed and launched by Openreach in April We notified you in July via briefing BB239-12, that we are experiencing systems issues with the SLU MAC where an error code is being returned by our systems preventing the migration order from completing. This does not affect any other migration journey; only SLU to BT Wholesale Broadband, where there is a change of CP. You are able to identify where an SLU SMPF installation is present , where we will return the code ‘S’ where SLU SMPF is present. If you win customers from SLU, you must advise the end user to cease their SLU service first, before submitting a Broadband provide order into us. During this time, you should not advise prospective end users to obtain a MAC from their SLU CP. We have a solution due to be delivered in January 2013 to resolve the technical problems and we will notify you via the Broadband briefings nearer the time.

Kris Barker GM, Broadband

Afternoon breakout sessions
Again delegates have the opportunity to attend both breakout sessions as each session will be run twice We’ll use the same session order on your name badge: Session Title Where 1 Broadband retirements surgery Auditorium 2 Service: focussed improvement area Maple Suites We’ll have a 15 minute coffee break in between the 2 sessions

Action point update Dates for diaries Open forum & Q&A Kris Barker GM, Broadband

Action update Action Owner Status AP1 5/12 Product team
Request for broadband roadmaps on btw.com/updated after each release Closed – new roadmap to be presented today AP8 5/12 Richard Marsh An ongoing issue where engineers are not receiving the notes on fault jobs – is there anything else that could be done? Ongoing – request to CPs to examples to track through where engineers have not received notes AP9 5/12 All Include thought leadership topics at the ISP Forum Closed – but noted for future Forums – David Thorne presented at today’s Forum. Please let us know if this fitted the bill. You can suggest future agenda topics on the feedback form AP 10 5/12 Simon Brisbourne Capacity issues on migration from 20C to WBC in Northern Ireland Closed – covered in today’s presentations AP 11 5/12 SFI to present back/update – potential feedback?

Closed actions Action Owner Status Closure date Detail AP2 5/12
Simon Brisbourne Provide information on TPON exchanges – what is happening on those under retirement? Closed July 12 Broadband is not supported on these lines AP3 5/12 Yvonne Forrester FTTC – Ethernet – is there a 7 hour repair map – can we have a slide on it & add targets to the slides and first contact resolution FTTC will be included in future service packs. The Forum will remain BB focussed so Ethernet will not be covered AP4 5/12 MSO/PEW customer impacts & volumes Covered in July interim ISP Forum webcall AP5 5/12 KBD testing – request to test on KBD even when an MSO is outstanding – would still want to test Yvonne has submitted this for consideration in KBD overhaul – to take place in Q3 AP6 5/12 KBD testing – want to be able to do a TAM test even when the questions down lead to it – eg ADSL line lost sync but no PDD AP7 5/12 Neil Tye (for Ethernet team) Can the ISP Forum include Ethernet service as well? The Wholesale Ethernet product team use the main product event (the BTW Showcase) to detail their propositions and have regular meetings with their customers, where product issues can be discussed. Service issues are dealt with via the normal service escalation channels. The team are also looking at holding update webcalls aligned with the roadmap releases – to explain what’s new and what’s coming up. It is therefore more appropriate to keep the ISP Forum Broadband focussed.

What’s coming up? Dates for your diaries Next Fibre surgery – 25th October via webcall (contact for details) Next ISP Forum (interim webcall) – January 2013

Open forum & Q&A

Close of Forum An e-feedback survey will follow shortly Thank you for attending the Forum

4th October 2012.

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4th October 2012.

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