1. 1 KFCC Confidential Information – Do not reproduce or distribute. 2013 CFF System Overview Q1 and Beyond

2. 2 KFCC Confidential Information – Do not reproduce or distribute. Q1-Q2 2013 CFF System Overview Q1 #% Green410589.8% Yellow4088.9% Red581.3% Score Breakdown 90-100294664.4% 82-89115925.4% 76-812665.8% 70-751423.1% Under 70581.3%

3. 3 KFCC Confidential Information – Do not reproduce or distribute. Great Quality ChickenMissed 14% –Original Recipe® the biggest issue: blown legs, breading and color issues. Employee AppearanceMissed 13% –Pants: Dragging on the Floor and Poor Condition Breading ProceduresMissed 13% –Dip Basket: 7-second drain, 7 rolls, wash/sanitize Skill-Building Opportunities noted from Q1… Audits completed through 3-11-2013

4. 4 KFCC Confidential Information – Do not reproduce or distribute. Current Q-2 Results Q2* #% Green 30163.2% Yellow 13027.4% Red 459.4% 90-100 15231.9% 82-89 14931.3% 76-81 7215.1% 70-75 5812.2% Below 70 459.5%

5. 5 KFCC Confidential Information – Do not reproduce or distribute. Great Quality ChickenMissed 22% –Original Recipe® the biggest issue: blown legs, breading and color issues. Breading ProceduresMissed 21% –Dip Basket: 7-second drain, 7 rolls, wash/sanitize Employee AppearanceMissed 19% –Pants: Dragging on the Floor and Poor Condition Top Misses So Far In Q2 2013 Audits completed through 4-3-2013

6. 6 KFCC Confidential Information – Do not reproduce or distribute. The Tale of Two Restaurants What this Means to the System

7. 7 KFCC Confidential Information – Do not reproduce or distribute. -Scored very high on announced Audit -Celebrated their Win -Fell back into the same routines as before -No additional follow up to the processes -Guests and the Team saw no change in behaviors at the restaurant -Evaluator returns and scores deviations -Team is left to get ready for re-audit What this Means to the System- Restaurant One

8. 8 KFCC Confidential Information – Do not reproduce or distribute. -Scored very high on announced Audit -Celebrated their Win - Continues to coach and follow up to the processes -Guests and the Team see the change in behaviors at the restaurant -Evaluator returns and recognizes the progress -Our Guests and the Team are rewarded by the consistent operations! What this Means to the System- Restaurant Two

9. 9 KFCC Confidential Information – Do not reproduce or distribute. Jeff Latham- RGM Bernalillo, New Mexico –Eleven Year RGM with the Sparks Organization –93 Announced Audit THEN 96 Unannounced Congratulations and Thank You from SWKFC