1. THE COMMUNITY SCHEMES OMBUD SERVICE PRESENTATION OF THE ANNUAL REPORT AND THE ANNUAL FINANCIAL STATEMENTS 2013/2014 ON 15 OCTOBER 2014 AT 16H00 CSOS PRESENTATION 1

2. 1. INTRODUCTION The Community Schemes Ombud Service Act (Act No 9 OF 2011) [CSOS ACT] was promulgated on the 11 June 2011 and provides for the establishment of the Community Schemes Ombud Service (CSOS) as a Public Entity. The CSOS has been classified as a Schedule 3A Public Entity in terms of the Public Finance Management Act (Act No 1 of 1999) [PFMA]. 2. MANDATE & MAIN FUNCTIONS OF THE CSOS a) To develop and provide a dispute resolution service in terms of the Act. b) Provide training for Conciliators, Adjudicators and other Employees of the Service. c) Regulate, Monitor and control the quality of all Sectional Title Schemes governance documentation and such other scheme governance documentation as may be determined by the Minister d) Take custody of, preserve and provide access electronically or by other means to Sectional Title Schemes governance documentation and such other Scheme governance documents as may be determined by the Minister. e) Manage the Sectional Titles Management Act as provided by the relevant Act. 2

3. 3.KEY PRIORITIES a) Establish world-class dispute resolution service within community schemes characterized by organizational excellence and a conducive organizational culture; b) Promote good governance of community schemes by developing and implementing appropriate guidelines to enhance stability and harmonious relations amongst the parties; c) Roll-out massive educational campaigns to educate and train stakeholders within community schemes and the public at large; d) Enhance community schemes tenure alternative tenure option; and e) Appropriate organizational systems, controls and measures to enhance financial, economic and organizational efficiency. 3

4. 4.STRATEGIC OVERVIEW a. Vision: To establish a world-class dispute resolution service within community b. Mission:To facilitate and maintain a world-class dispute resolution service to promote good governance of community schemes by providing education and training to all relevant stakeholders. c. Values:i) Service Excellence:The CSOS will provide best dispute resolution services to its clients in a timely and responsive manner. ii) Independence: The CSOS will act independently and objectively in the undertaking of its activities. iii) Transparency: The CSOS will execute its functions in an open and transparent manner and ensures that it is easily accessible to its clients. iv) Integrity: The CSOS will strive to execute its functions in an honest, ethical, transparent and reliable manner. v) Innovation: The CSOS will strive to apply innovative capabilities to improve its service delivery. vi) Fairness: The CSOS will make decisions in a fair and impartial manner. 4

5. a) Constitution of the Republic of South Africa (Act 108 of 1996) b) Public Finance Management Act (Act No. 1 of 1999) c) CSOS Schemes Ombud Services Act (Act No 9 OF 2011) d) Sectional Titles Act of 1986 e) Housing Act (Act No. 107 of 1997) f) Sectional Titles Management Act (Act No 11 of 2011) 5. LEGISLATIVE MANDATES 5

6. 6 6.ORGANIZATIONAL STRUCTURE 6 Chief Ombud (Appointed) Mr T Mthethwa Chief Ombud (Appointed) Mr T Mthethwa Company Secretary (Vacant) Company Secretary (Vacant) Chief Financial Officer (Appointed) Mr T D Mabuya Chief Financial Officer (Appointed) Mr T D Mabuya Adjudicator General (Vacant) Adjudicator General (Vacant) Corporate Affairs Executive Manager (Vacant) Corporate Affairs Executive Manager (Vacant) EXECUTIVE MANAGEMENT COMMITTEE (EXCO)

7. 7.PERFORMANCE INFORMATION (Continued) a) Predetermined Objectives  Reference is made on AG’s report par. 10  No audit conducted on predetermined objectives as the entity received funding on the last day of the financial year i.e. 31 st March 2014 b) Service Delivery  Year under review was marked by active participation of appointed Board Members:  Induction and strategic workshops were held  Board meetings and attendance of public launch held  Operational policies, annual performance plan and 5-year strategic plan were developed and approved  Organizational structure was developed and approved  Both the Chief Ombud and Chief Financial officer have since been appointed in the current financial year 7

8.  No operational activities due to non-appointment of skilled human resources as a result of financial constraints.  The following strategic outcome-oriented goals were not achieved due to non-operational activities:  Resolved Community Disputes;  Custody and Control of Schemes Governance Documentation;  Financial Accounting, budgeting and Supply Chain Management; and  Corporate Affairs, Governance and Information Systems.  The following strategic objectives were not achieved due to non- operational activities:  Objective 1: Provide Community Scheme Disputes Resolution Services  Objective 2: Taking Custody and Control of Schemes Governance Documentations  Objective 3: Operationalize an effective Records Management System  Objective 4: Proper Financial Accounting, budgeting and SCM  Objective 5: Best practices in Corporate Affairs, Governance and Information System 8

9. 8.GOVERNANCE (Continued) a) Statement on governance  CSOS remains strongly committed and dedicated to ensuring strict compliance with, amongst others, Public Finance Management Act, No1 of 1999, the Financial Intelligence Centre Act, Treasury Regulations, the CSOS Act and the principles of sound corporate governance.  CSOS has consistently sought to fulfil its statutory regulatory mandate by having due regard to the precepts of responsible decision making, fairness, transparency, accountability and effective leadership. b) Board Sub-Committees  Remuneration, Human Resources and Finance Committee  The committee ensures the facilitation of the development and implementation of best human resource practices, employment equity, skills development and employee relations to ensure efficient and effective delivery of services.  The committee is also responsible for the determination of remuneration policy in accordance with job grading and job evaluation system. 9

10. (Continued)  Audit, risk and compliance Committee  Its role is to create a conducive working environment for the undertaking of audit function and manage and mitigate the risk by facilitating the development and implementation of appropriate systems and control.  The audit committee is also ensures the organizational compliance with applicable laws and regulatory framework and monitors the implementation of audit plan, risk management plan and fraud and prevention plans.  Adjudication and Governance Committee  The committee overseas the registrations, investigations and adjudications of governance and information systems  Levies, Regulation and Registration Committee  The Committee oversees the establishment of a system for the development, assessment, implementation and review of the framework for the governance schemes levies. 10

11. (Continued) c) Accounting Authority  The Board consisted of seven (7) non-executive and independent members from different professional and academic disciplines plus two (2) executive members i.e. Chief Ombud and Chief Financial Officer.  The Board is responsible for providing overall guidance on the strategy, business plan and related affairs of the CSOS. Its roles and responsibilities are further delineated in a Board Charter and Shareholder’s compact which is to be completed and signed shortly.  The Board is obliged to meet at least four (4) times per financial year. In consideration of the date of the establishment during the year under review, three (3) meetings had taken place.  An annual Board workshop was convened for the purpose of reviewing the strategic and business plans, the budget and the risk profile of the CSOS.  The quorum for the meeting of the Board is four (4) members.  The rates for remuneration of Board Members are determined by the Minister of Human Settlements in consultation with the Minister of Finance as required in terms of Section 7(7)(d) of CSOS Act (No. 9 of 2011). These rates are applied according to the category in which CSOS is classified which is B1 (Part-time members) 11

12. (Continued) d) Risk Management  In respect of overall CSOS programme delivery, the specific risks and mitigations identified are set out in this section as an analysis of the potential risks that CSOS might face as well as the proposed mitigation.  The risks identified have been classified as follow:  CSOS Policy and guideline risks – The risk could occur when CSOS fails to perform its functions in line with its mandate. The risks will require sound governance structures and accountability  CSOS Operating and Governance-related risks – These risks include governance failure, system risk and operational capacity risks.  Funding risks – The risks pertain to the limited availability of funding from National Government; These risks largely affect the entity operations.  Sector risks – The risks could emanate from lack of demand for resolutions of disputes and lack of appropriate professional service providers. 12

13. e) Relationships with Stakeholders and Partners 13 Name of EntityArea of interaction/Relationship i.National Home Builders Registration Council (NHBRC) Construction related disputes. ii.Estate Agency Affairs Board (EAAB)Community schemes related disputes iii.District and Local MunicipalitiesIdentification of database of Community Schemes iv.Provincial Departments of Human Settlements Referral of disputes to CSOS v.Department of Rural Development and Land Reform (DRDLR) Transfer of Schemes Governance Documentation vi.Department of Justice and Constitutional Development (DJCD) Compliance Issues/Applicable acts, vii.National Treasury (NT)CSOS funding viii.Department of Social Development (DSD) & Department of Human Settlements (DoHS) Identification of Retirement Housing Schemes ix.Department of Trade and Industry (DTI)Disputes affecting mixed-used Developments x.Social Housing Regulatory Authority (SHRA) Disputes affecting owners/occupiers and determination of levies payable

14. 9.HUMAN RESOURCE MANAGEMENT a) Integrated Human Capital Management Report  Due to challenges of capacity and financial resources as mentioned above, CSOS was unable to capacitate itself. However, the objective of human capital has been carried over to 2014/2015 wherein the entity will be fully operational.  Human Resource policies were approved and will be reviewed in the current financial year. 14

15. 10.AUDIT COMMITTEE REPORT (Continued)  In meeting its responsibilities arising from Section 76(4)(d) of the Public Finance Management Act and Treasury Regulation 3.1.13 and in executing its duties, the Audit Committee is required to consider the adequacy and effectiveness of the entity's internal controls and the quality of its financial information.  In order to discharge its responsibilities, the Committee has to review, on a regular basis, the risk areas of the entity's operations to be covered in the scope of internal audits, activities of the internal audit function to determine the effectiveness thereof, internal audit reports, including the response of management issues raised therein, the external audit scope to ensure that the critical areas of the business are being addressed, the external auditors' report and management letter, the operational effectiveness of the entity’s policies, systems and procedures, the effectiveness of the system for monitoring compliance with laws and regulations, and the annual financial statements.  The Audit Committee reports that it has complied with its responsibilities arising from Section 76(4)(d) of the Public Finance Management Act and Treasury Regulation 3.1.13. The Audit Committee also reports that it has adopted appropriate formal terms of reference as its Audit Committee Charter, has regulated its affairs in compliance with this charter and has discharged all its responsibilities as contained therein. 15

16. (Continued)  Members of the Audit Committee  The members of the Audit Committee are all independent non- executive directors of the entity and are as follows: i. Ms Tinyiko Mhlari (CA) – Appointed on 01/01/2013 ii. Adv Derick Block– Appointed on 01/01/2013 iii. Mr Trevor Bailey – Appointed on 01/01/2013  Meetings held by the Audit Committee  No meetings were held during the year under review as the entity was not operational, however matters requiring Audit Committee attention were addressed and dealt by the Board. 16

17. (Continued)  External auditor  The Committee satisfied itself that the external auditors are independent as prescribed by and as per the standards stipulated by the auditing profession. Requisite assurance was sought and provided by the auditors in terms of the requirements that the internal governance processes within the Auditor General of South Africa support and demonstrate the claim to independence.  Internal control and risk management  Internal Audit Unit has been budgeted for but not yet capacitated as mentioned previously that the entity was not operational during the year under review.  It is envisaged that the Unit will be established in the current financial year.  The Audit Committee did not specifically meet, however the following policies and audits were reviewed and approved by the Board relating to Internal Controls and Risk Management: i. CSOS Policy and Guidelines risks ii. CSOS Operating and Governance related risk iii. CSOS Funding Risks; and iv. CSOS Sector Risks 17

18. (Continued)  Going Concern  The Audit Committee is satisfied that the going concern of the entity is not under threat, and that the entity will continue to operate in the foreseeable future (Refer to note 3 of the financial statements).  Evaluation of Financial Statements  Following the review of the financial statements the Audit Committee recommended Board approval thereof. 18

19. 11.REPORT OF THE AUDITOR-GENERAL (Continued)  The AFS were audited by the Auditor-General and comprised of a statement of financial position as at 31 March 2014, statement of financial performance, statement of changes in net assets, statement of cash flows and the statement of comparison of budget and actual amounts for the year ended as well as notes, which include a summary of significant accounting policies and other explanatory information to the financial statements.  The opinion expressed by the Auditor-General is that the financial statements present fairly, in all material respects, the financial position of CSOS as at 31 March 2014 and its financial performance and cash flows for the year ended, in accordance wit SA Standards of GRAP and the requirements of the PFMA.  Significant uncertainties have been raised with reference to the disclosure note in the financial statements whereby R17m was disclosed as contingent liability. This related to the surplus amount which was retained by CSOS without approval from National Treasury. The uncertainty emanated from the ultimate outcome of the matter which cannot be determined and no provision for any liability that may result has been made in the annual financial statements. 19

20.  The performance against predetermined objectives were not audited as CSOS received funding on the last day of the financial year.  Procedures were performed to obtain evidence that CSOS has complied with applicable legislation regarding financial matters, financial management and other related matters. The audit did not reflect instances of material non- compliance with specific matters in key legislation as set out in the General Notice issued in terms of the Public Audit Act (PAA)  The audit process did not identify significant deficiencies on internal control. 20

21. 12. FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2014  The Annual Financial Statements have been prepared in accordance with SA Standards GRAP issued by the Accounting Standard Board.  The following underlying assumptions have been applied in the preparation of these statements: i. Basis for the preparation is on an accrual basis of accounting. Under this basis, the effects of transactions and other events are recognized when they occur, and recorded in the accounting records and reported in the financial statements. ii. The financial statements are prepared on the assumption that CSOS is a going concern, and will continue in operation for the foreseeable future. iii. The financial statements are in accordance with historical cost conversion as the basis of measurement. 21 ( Continued)

22. FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2014  Components of Annual Financial Statements 1. Statement of Financial Position 2. Statement of Financial Performance 3. Statement of Changes in Net Assets 4. Statement of Cash Flow 5. Statement of Comparison of Budget and Actual 6. Accounting Policies 7. Notes to the Annual Financial Statements 22

23. FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2014 1. Statement of Financial Position  The statement reflects total assets, net funds and liabilities  Total assets (Cash and cash equivalents) = R17m  Total surplus (Administrative Reserves) = R16.8m  Total liabilities (Account Payable: Honorarium Fees) = R145k 2. Statement of Financial Performance  The statement reflects totals of revenues, expenses and surplus or deficit  Total revenue of R17 002m comprised of:  Government Grant R17m  Investment Income (interest received) = R2k  Total expenses = R145k made up of honorarium fees paid to Board Members of the board for meetings and workshops  Total surplus = R16,8m (difference between total revenue and total expense ) 23

24. FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2014 3. Statement of Changes in Net Assets  The statement reflects total surplus for the period which is R16,8m  There were no changes in the entity’s net assets between two reporting dates  There were no beginning balances of accumulated surplus or deficit 4. Cash Flow Statement  The statement provides cash flow information or movements which assesses the ability of CSOS to generate cash and cash equivalents and the needs of the entity to utilize these cash flows.  CSOS’s cash flow statement reflects the following components: a. Cash flows from operating activities:  Cash receipts = R17m  Cash Paid = R145k  Cash from investment income = R2k  Cash generated from operations = R16,8m 24

25. (Continued) FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2014 b. No cash flow from investing activities c. Cash flow from financing activities = R145k 5. Statement of Comparison of Budget vs Actual amounts  Budgeted income = R20m, Received into the account = R17m  Unbudgeted investment income = R0, Income received = R2k  Budgeted board expense = R1,4m, Expenses incurred = R145k 6. Accounting Policies  Basis of preparation is on an accrual basis of accounting  Cash and cash equivalents are measured on fair value  Reserves are classified in the statement of financial position  Related Parties : a. None for Executives b. 7 Board Members as Non-Executives c. Stakeholders with interests in CSOS and vice versa as listed on slide 13 25

26. FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2014  Contingencies have been disclosed in notes  Revenue from non-exchange transactions is the government grant  Tax expense – CSOS is a Schedule 3A public entity and is exempt from VAT and income tax END 26