1. Radio User’s Guide for York County, PA - Emergency Services EMA Supplemental Radio Training

2. OBJECTIVES This supplemental training is designed specifically for the Emergency Management Coordinator or EMA Staff utilizing the York County Communications System. The following objectives are specific to the functions of an emergency services responder and the use of their radio. At the Completion of this course, the user will: 1) Understand how a simulcast system works 2) Describe the differences between different types of radios 3) Be able to successfully make radio calls on different talk-groups 4) Be able to turn scan on and off 5) Be able to successfully initiate an emergency call 6) Know where to go for questions, problems and to purchase accessories.

3. Simulcast Systems and PROROAM SIMULtaneous broadCAST All Tower Sites within a system have: –Same number of frequencies –Same radio frequencies –Radios communicate to towers and towers to radios not radio to radio York County has four Simulcast systems and one “stand-alone” site. - Transmissions are broadcast over every site. PROROAM - Radios (like cell phones) select the system with the strongest signal. Stand-alone Site “Fulton” Serves PBAPS area

4. Units automatically connect to the network…. : –Each time the Radio is turned on. –Each time a user changes from one Talk Group to another. –When the radio Reconnects to the system: Tells the system what TX messages the radios wants to hear by the talk group that is selected. Allows system to track radio traffic on talk groups and resolve problems. SIMULCAST SYSTEMS RF Site 1 RF Site 2

5. Portable Radios P5100 Models SCAN 5150 SELECT 5130

6. P5130 (Select Model) Views Antenna Group Channel Knob Display Universal Device Connector “UDC” (On Side) Speaker Microphone Default Designations Of Controls

7. LCD Display The display has 3 lines. –Lines 1 & 2 contain eight alphanumeric characters. –Line 3 displays indicator icons that show when the radio is transmitting, receiving, encrypted, etc. To the left are other icons typically displayed on Line 3

8. Radio Front Display 1) The top line will be the “Ramp” or “Bank” name. All Radios on the York County Communications System will say - – A-York – B-York – C-York and so on... 2) The second line will show the selected group control by the small buttons on the side of the radio. Examples are: –EMA 1 –TMI –PBAPS –SE/ADMNA and so on...

9. Talkgroup or Channel Name (example: EMA 1) Call Queued (QUEUED) System Busy (SYS BUSY) Call Denied (DENIED) Control Channel Scan (CC SCAN) Receive Emergency (*RXEMER*) Transmit Emergency (*TXEMER*) Ramp Name (example: C-YORK) Volume Level(VOL = 10) Caller Identification (GR 1234) Low Battery(LOW BATT) LINE 1: LINE 2: Display Messages

10. Power On and Logging In Power On/Off & Volume A-YORK EMA 1 Rotate volume On/Off Control Clockwise about ¼ turn The radio will transmit into the network and log in automatically telling the network the ID of the radio and the talk group that is selected. If you are looking at the display when you turn the radio on, you will see the radio light up, hear a beep and then see the Ramp and Talk Group that the radio has currently selected.

11. RADIO TALK GROUP STRUCTURE POSITIONA-YORKB-YORKC-YORKD-YORKE-YORKF-YORKG-YORKH-YORKI-YORKJ-YORKK-YORK 1EMA 1DISPATCH 2TMIOPS 1FP 1EMS 1 3PBAPSOPS 2FP 2EMS 2 4SE/ADMNAOPS 3FP 3EMS 3 5SE/ADMNBOPS 4FP 4EMS 4 6SE/ADMNCOPS 5FP 5 7SE/ADMNDOPS 6FP 6 8FD/FP 1OPS 7FP 7 9FD/FP 2OPS 8FP 8 10FD/FP 3OPS 9FP 9 11CITY 1OPS 10FP 10 12METRO 2OPS 11FP 11 13NORTH 3OPS 12FP 12 14EAST 4OPS 13FP 13 15WEST 5OPS 14FP 14 16SHERIF7OPS 15FP 15

12. B-YORK OPS 1 2 2 Changing Ramps/Banks & Groups 1.The Group name will appear on Line 2 of the display. 2.Press the upper side button to select up to the desired ramp (i.e. B-YORK). 3.Turn the top Selector Knob to change groups (i.e. OPS 1) 4.IMPORTANT: Pressing the middle side button changes to a different “system: Fulton Trunked (separate system – used for coverage in south east ares) Conventional UTAC Channels for mutual aid Conventional P25 digital channels for direct radio to radio use Pressing it again switches back to trunked radio system. 1 1 4 4 3 3

13. A-YORK SE/ADMB 4 1 2 3 5 Making a Group Call 1.Turn on the radio. 2.Select the ramp you want to utilize by using the top side button to select the ramp. 3.Then use the selection knob on the top of the radio to select the group. 4.Group names appear on Line 2 of the display. 5.Press the Push-to-Talk (PTT) button. 6.You will hear a go-ahead-tone and the Indicator will light red while transmitting 7.Speak into the microphone. 6 7 POSITIONYORK- A 1EMA 1 2TMI 3PBAPS 4SE/ADMNA 5SE/ADMNB 6SE/ADMNC 7SE/ADMND 8FD/PD 1 9FD/PD 2 10FD/PD 3 11City 1 12METRO 2 13NORTH 3 14EAST 4 15WEST 5 16SHERIF7

14. 12345 EMA 1 2 2 1 1 3 3 Receiving A Call 1.The caller’s Radio ID or Console ID appears on Line 1 (ex. 12345). 2.The group that is being received appears on Line 2. 3.The Indicator (3) will light green while receiving

15. A YORK *TXEMER* 1 Top View 2 2 3 3 Declaring an Emergency 1.Press and hold the red EMERGENCY button (1) for 2.5 seconds. 2.*TXEMER* appears in display (2) and will continue to flash, alternating with the selected group, until the emergency is cleared. 3.Immediately after an emergency is declared, the radio will have an “open mic” for 10 seconds allowing the Responder to say pertinent information such as “CURRENT LOCATION”. Emergency Declaration is the same regardless of the type of radio. 1 1 Receive Indication EM 12345 *RXEMER*

16. B-YORK OPS 6 1 Top View Declaring an Emergency - Continued Receive Indication EM 12345 *RXEMER* Important Points : 1) When a responder declares an emergency, his radio will remain on the current talk group. 2) Because it remains on the currently selected talk group, other users on that TG will hear the alert and the 10-second transmission on that talk group from the radio that declared the emergency. 3) All Dispatch Consoles are alerted both visually and audibly when an emergency button is pressed 4) The dispatcher center must clear the emergency with reference to the radio. 5) For a demonstration on how the emergency button works, contact York County Emergency Services.

17. HOW ARE YOU DOING SO FAR? True or False: 1) A Simulcast Trunked System communicates from radio to radio directly? –FALSE 2) When a responder presses the emergency button for 2.5 seconds, all other radios in the vicinity make noise to alert them about the emergency? –True 3) In the select radio, pressing the top side button of the radio moves your through the “Banks” or “Ramps” on the radio. –TRUE

18. Conventional/UTAC Usage Conventional “radio-to-radio” communications should be used whenever system coverage is not attainable. (i.e. when the radio is in “CCSCAN”). Typically used in heavy buildings and areas noted as having poor “trunked system coverage” Allows First Responders on the scene to communicate with each other directly “radio to radio”. Helps keep people on the scene communicating and safe. Once you switch to a UTAC or P25 simplex channel, dispatch can no longer hear you (you have switched off of the trunked system) While on a UTAC channel, you cannot hear your trunked “talk group” scan list. To switch back onto the trunked system, press the bottom side button to step back to the main system.

19. IMPORTANT CONSIDERATIONS York County uses an all Digital Simulcast System. As a result, there are several things to keep in mind while using the radios. 1) When in an area of weak signal strength, the radio may sound digitally garbled (also described as an “R2D2” sound) 2) When transmitting on one radio while listening to another (or on a scanner) there will be an audio delay. This does two things: – It causes an echo sound that can be xmitted over the radios and make your audio difficult to understand by other people. –It can also be confusing to the Responder trying to listen to himself on a scanner or a radio with the delay.

20. IMPORTANT CONSIDERATIONS 3) The radio microphones perform optimally when the user is speaking in a normal tone, directly into and approx, 4” from the microphone face. 4) Users must wait for the “go ahead tone” before speaking on the radio.

21. Alert Tones Call Originateshort mid-pitched beep (“beep”) Autokeyshort mid-pitched beep sounding after having been queued and an open channel is gained (“beep”) Call Queuedhigh-pitched tone (“beep”) sounded when the system places the call request in a queue System Busythree low-pitched tones (“dut-dut-dut”) Call Deniedlow-pitched tone (“bomp”) sounded when the radio is not authorized on the selected system Timing Outfive short high-pitched warning tones (“beep..”) followed by a low-pitched tone (“bomp”) Key Press Alertshort tone “beep”= access; low-pitched “bomp”= denial Low Batteryshort quiet mid-pitched tone (“beep”)

22. SCAN MODEL RADIOS Antenna Group/Channel Knob Display Universal Device Connector “UDC” (On Side) Speaker Microphone Default Designations Of Controls B-YORK OPS 4

23. LOCKED OPS 4 Locking/Unlocking the Keypad When you first turn on the radio, the FRONT buttons are locked. Press M (1) on the front and within 2 seconds, press the top side button (2). This unlocks and locks the keypad. The display (3) will show the status of the keypad for about 2 seconds immediately after locked/unlocked. All keys except PTT, Emergency, and M are locked. Knobs function normally. If the keypad is locked, the top line of the display will show LOCKED, when any key is pressed. 1 1 2 2 3 3

24. 1,3,5 2,4 Menu and Backlight Control 1.Press M to enter the Menu mode. 2.Use the up or down keys to find and select BCK LGHT, and press M a second time. 3.BCK LGHT= ON or OFF will appear in the display with the current setting. 4.Use the up or down keys to toggle the backlight on and off. 5.Press M a third time to store the change. > BCK LGHT

25. Side Button Functions 1.Used in conjunction with the “m” button on the front of the radio to unlock the radio. 2.Push once and it turns scan on. Press it again to turn scan off. 3.Pressing the “OPT” button changes the radio to the conventional “UTAC” Channel. Press it again to return to the trunked system. 1 2 CONV UTAC 3 3

26. Front (up and down) Button Functions Used to select up and down the different Ramps in the radio. Example: A-YORK, B-YORK, etc. Once you are on the ramp you want, you can select the group within that ramp by using the top Selector Knob. A-YORK N EMA 1

27. Conventional/UTAC Usage Conventional “radio-to-radio” communications should be used whenever system coverage is not attainable. (i.e. when the radio is in “CCSCAN”). Typically used in heavy buildings and areas noted as having poor “trunked system coverage” Allows First Responders on the scene to communicate with each other directly “radio to radio”. Helps keep people on the scene communicating and safe. Once you switch to a UTAC channel, dispatch can no longer hear you (you have switched off of the trunked system) While on a UTAC channel, you cannot hear your trunked “talk group” scan list. To switch back onto the trunked system, press the bottom side button.

28. Group Scanning You must select the groups you want to scan. The Scan model radios are configured for user programmable scanning. There are three levels of priority. Priority (l) is the highest and Priority (III) is the lowest. Scanning must be off to create, add or delete groups from the scan list.

29. B-YORK C OPS 2 Establishing or Modifying a Scan List Scan must be off to create or modify a scan list. 1. Position the selector knob to the group or channel that you wish to add to your Scan List. 2. Press the A/D (add - delete) key once to add the group to the Scan List. 3. An icon will appear in the display indicating the addition of the group to the Scan List. 4. Press A/D again to advance the group to second priority. 5. Press A/D again to advance the group to first priority. 6. Pressing the A/D button again will remove the group from the scan list. 1 3 2,4,5,6

30. C-YORK FP 3 Turning SCAN On/Off Press SCN or the side “down button” to turn on Scanning. The scan icon rotates clockwise to indicate the radio is scanning. Press SCN again to turn off the Scan function and scan icon will disappear. The radio will always be in the scan mode when you first turn it on. Scan Button

31. Agency Programming Differences B-YORK OPS 2 UTAC or SCAN on/off UTAC or HOME BUTTON

32. HOW ARE YOU DOING SO FAR: The following questions pertain only to Scan Model Radios: 1) When you turn the radios on they are in the scan mode? TRUE - Radios are automatically scanning when you turn them on. 2) The buttons on the face of the radio are “unlocked” by default when you turn the radio on? FALSE - The radios face buttons are locked to keep from accidently pressing them. 3) By default, the radio will scan all talk groups? FALSE - The Responder must select the talk groups he wants to scan.

33. Accessories There are many accessories available. To view a complete list of accessories you can visit: http://www.pspc.harris.com/http://www.pspc.harris.com/ Lori Miller: 717-930-1028 Roger Kohr: 717-930-1036

34. HOW TO REPORT PROBLEMS EQUIPMENT PROBLEMS –Radio hardware issues –Installation issues –Equipment warranty issues –CALL HARRIS DIRECT 1-800-806-0949 COMMUNICATIONS/DISPATCH ISSUES –Issues with communicating on the radios –Dispatch personnel issues –CALL YORK COUNTY DISPATCH SUPV. - 1-717-840-2955

35. YORK COUNTY EMERGENCY SERVICES EMERGENCY MANAGMENT - MOBILE RADIO OR CONTROL POINT (BASE STATION) USER TRAINING

36. Introducing the M7100 - Objectives The M7100 mobile radio is designed to operate in a challenging public safety environment. The “base station” radios operate in nearly the same manner as the M7100 mobiles. We will learn how to: –Name the parts of the control unit. –Originate and receive calls. –Change user parameters. –Set up a Scan List –Declare an Emergency

37. OPT CLR MENU PHN 0 IND SCAN A-YORK EMA 1 Control Unit Power On-Off Volume Control Display 2 lines 8 characters Keypad Light Sensor Group Selector 360  Rotation Microphone Connector Ramp Menu Scan On-Off Scan Add/Delete Indicators Emergency 1 23 456 789

38. Changing the Ramp – Pre-reprogramming The Ramp represents a location and a set of groups. 1.Ramp names appear on Line 1 of the display. 2.Press the ramp button (2) up to select the desired ramp. 3.Press the ramp button (2) down to select the system (YORK, FULTON, UTAC, Conventional) SCAN A-YORK EMA 1 2 1

39. OPT CLR MENU PHN 0 IND SCAN A-YORK EMA 1 Changing the Ramp – Post-reprogramming Power On-Off Volume Control Display 2 lines 8 characters Keypad Ramp Selector Quick-keys Light Sensor Talk Group Selector 360  Rotation Microphone Connector System Selector Scan On-Off Scan Add/Delete Indicators Emergency 1 23 456 789

40. Changing Groups The Group name will appear on Line 2 of the display. Use the rotary knob on the bottom left to select the group. Rotate the knob in one direction to advance through the list or rotate the knob in the other direction to back up in the list. There are lots of groups to select! SCAN A-YORK EMA 1 1 2

41. SCAN A-YORK EMA 1 4 1 2 3 5 Originate a Group Call 6 1.Turn on the radio 2.Select the group you want to talk to 3.Group names appear on Line 2 of the display 4.Push-to-Talk (PTT). 5.Indicator will light red while transmitting 6.Speak into the microphone.

42. Declaring an Emergency Press and hold the red EMERGENCY button for approximately 2.5 seconds. *TXEMER* appears in the display and will continue to flash, alternating with the selected group, until the emergency is cleared by a dispatcher. PTT and talk. Only the console dispatcher can clear an emergency. If you declare an emergency, your radio will remain in the emergency mode until the emergency is cleared. This feature only available when in the trunked mode, not available in UTAC or simplex system. OPT CLR MENU PHN 0 IND SCAN A-YORK *TXEMER* 3 1 2 1 23 456 789

43. PHN 0 IND SCAN A-YORK EMA 1 QUICK KEYS 1 23 456 789 Your radio has been programmed with quick keys. The numbered keys select the ramps or banks on the system. Once you have selected the ramp, you can use the Selection knob to choose a Talk Group. Pressing Key #1 – A-YORK Pressing Key #2 – B-YORK Pressing Key #3 – C-YORK – and so on

44. Turning SCAN On/Off 1.Press SCAN and release to turn on the scan function; any group in the scan list will be scanned. 2.The light above the SCAN key indicates SCAN on/off. 3.Press SCAN again to turn off the scan function (light off). OPT CLR MENU PHN 0 IND SCAN A-YORK EMA 1 Note: The microphone must be on-hook for the radio to scan 1 & 3 2 1 23 456 789

45. Establishing or Modifying a Scan List 1.Make sure Scan is turned OFF. 2.Select the group you wish to scan. 3.Press scan rocker up (+) to add the group to the scan list 4.S,1, or 2 will appear based on user’s desired priority level. 5.Press scan ramp down (-) to decrease delete the group from the Scan List. OPT CLR MENU PHN 0 IND SCAN B-YORK OPS 4 2 1 3, 4 &5 1 23 456 789

46. Backlight Control 1.Press MENU button once and the bottom line display will read BCK LGHT. Press the MENU button again and the top line of the display will read BCKL and the bottom line will display the currently selected talk group. 2.The top line of the display with the current setting (BCKL 1, 2, 3, 4, 5, or 6). 3.Use the RAMP or SYSTEM control (left rocker switch) to change the level of brightness from off to 6 (seven levels). 4.Press the MENU button to accept the value. 5.If the display is set to off, powering the radio off and back on will power up the radio to display of 1. OPT CLR MENU PHN 0 IND SCAN BCKL 5 EMA 1 3 1 4 2 Ambient light changes will cause the brightness to increase 1 level with bright light or decrease 1 level in darkness. 1 23 456 789

47. Alert Tones Call Originateshort mid-pitched beep (“beep”) Autokeyshort mid-pitched beep sounding after queued and an open channel is gained (“beep”) Call Queuedhigh-pitched tone (“beep”) sounded when the system places the call request in a queue System Busythree low-pitched tones (“dut-dut-dut”) Call Deniedlow-pitched tone (“bomp”) sounded when the radio is not authorized on the selected system Timing Outfive short high-pitched warning tones (“beep..”) followed by a low-pitched tone (“bomp”)

48. QUESTIONS If you have questions please contact: Bill James: 717-840-2914 wrjames@ycdes.orgwrjames@ycdes.org OR Nate Kirschman: 717-434-5842 or 717-840-2925 natek@ycdes.orgnatek@ycdes.org