1. SITA e-Government Strategy and Implementation Plan
Enabling Public Service delivery through the use of ICT By
Freeman Nomvalo

2. Agenda Introduction SITA E-Government Mandate Historical perspective
Lessons learned
Strategic roadmap (High level project plan)
Change Management
Critical Success Factors

3. E-Government shareholder intent
Shareholder Goal
Make at least 70% of public facing services online accessible to citizens by 2019.
Shareholder intent (Budget Vote 2014)
“…more focused attention on infrastructure roll-out, the creation and acceleration of the expansion of e-government services,” as well as “…and develop e-Government platforms, for use by Departments to deliver services online to citizens.
“… the Department will coordinate work with other frontline government departments that provide services to the public.
Through SITA , over the next five years, a significant number of government services will be available online.”
1 SITA Act section 6

4. e-Government = G2G + G2B + G2C
e-Government defined
Public Service Act (103 of 1994 as amended 2007)
electronic government means the use of ICT in the public service to improve its internal functioning and to render services to the public;
International Telecommunications Union (Gant, Jon P. (2008)),
e‑Government means “the use of information and communication technologies in government to provide public services, to improve managerial effectiveness and to promote democratic values; as well as a regulatory framework that facilitates information intensive initiatives and fosters the knowledge society”.
SITA Act (88 of 1998 as amended by Act 38 of 2002)
“information technology” means all aspects of technology which are used to manage and support the efficient gathering, processing, storing and dissemination of information as a strategic resource;
“information systems” means applications and systems to support the business whilst utilising information technology as an enabler or tool;
‘electronic form’ (e-Form) means a form that can be electronically filled in by means of an electronic device that is able to be interpreted by an ICT system.
‘electronic service’ (e-Service) means a public service that is provided by means of an ICT System.
e-Government = G2G + G2B + G2C

5. e-Government Domains Government To Citizen (G2C)
ICT to enable Citizen convenience and participation
e.g. SARS e-Filing, DoL Unemployment Fund submission (U-Filing), DHA Identity Tracking , Info Portals (Gateway, Web sites)
Government To Government (G2G)
ICT to improve internal efficiency and admin of Government
e.g. Fin Accounting (BAS), Logistics, HR (PERSAL), Crime Administration (CAS), Population Register (NPR), Social Pension (SOCPEN), Health Admin (HIS, PaaB, Pharm), Education (NSC, ANA), Transport (eNatis)
Government To Business (G2B)
ICT to serve Private Business, Industry and Trade
e.g. CIPC Companies Register, Electronic Payments, SARS Customs

6. SITA Value Proposition to e-Government
Benefits
Common e-Government Platform
Integrated ICT Ecosystem
Common Government Master Data Application
Convergence of Transversal Systems (ERP, ECM, etc)
Interactive and collaborative portal
Next Generation Network
SITA
House Of Values
Citizen Convenience
Increased Productivity
Lower Cost
Security
Interoperability
Reduced Duplication
Economies of Scale
Digital Inclusion
Common Standards
GWEA; MISS; MIOS; Security; QuEST; SSIM
Cloud Computing Enablement
e-Gov Implemen-tation
Legacy System Renewal
Central Service Manage-ment
IaaS
PaaS
SaaS
Taking government to the citizen
Automating G2C services
Making government accessible and ICT user-friendly
Controlled
No piece-meal development
Single point of control for:
Government ICT development
Citizen ICT related queries

7. SITA e-Government Platform status
Stream
Milestone
Status 1
Procure e-Forms & Workflow Technology (Adobe Life Cycle and Drupel)
Procure/Install Physical infrastructure (CPU)
Completed 2
Configure/Test E-Forms Technology
Develop e-Forms
41 e-Forms designed 3
Secure Government buy-In
Implement e-Forms with data validation.
DHS & DMV secured.
Technical architecture completed; PoC on multi-access channels developed (CSIR) 4
Integration technology
Track and trace solution (WASP)
Digital Signature Solution
Commercial Packaging of e-Forms
Payment Module Solution
Portal technology
Defined, but not procured
Tested, but not implemented
Not started 5
Master Data Management technology
Data Governance office
Electronic Data Management Framework completed

8. Evolution of e-Government
Policy & Paper Forms
Inventory of paper based forms for Batho Pele Gateway
e-Government Policy by DPSA
2003
E-Government (Batho Pele)
Batho Pele Gateway – Static Website providing Information to citizens about Public Services
Batho Pele Call centre launched to support the citizens.
2012
SITA e-Government Initiative
SITA Board approved the SITA e-Government Framework and Initiatives.
2013
E-Gov Enablers
E-Forms Technology procured.
E-Forms Platform configured.
Procurement vehicle for Integration technology and Master Data Management identified;
Engagement model to secure government participation defined.
Tender to solicit System Integration Partners from industry published.

9. Fragmented approach to e-Government
Separate and Custom e-Government initiatives
Decentralised funding
Multiple Data Centres
Little or poor integration between departments
Duplication of efforts and investments
Home
Affairs
SARS
Basic
Education
Western
Cape
Transport

10. Lessons learned from best practice
Dedicated centralised fund for e-Government
The implementation Agency needs to be adequately staffed with appropriate skills
The Agency must perform
Integrated e-Government Planning
Development of National ICT Plan (including e-government);
Implementation of all major ICT projects;
Monitoring and Evaluation of all ICT projects;
Procurement at economies of scale;

11. SITA Integrated e-Government Platform
Home
Affairs
SARS
Military
Veterans
Human
Settlement
Dept ...n
E-Gov
Initiative
E-Gov
Initiative
GOVERNANCE
NEXT GENERATION NETWORK
SITA secured e-Government Platform
Vehicle to Integrated Government
ESB
Master Data
HOSTING
SITA
Government

12. Enhanced Security for e-gov readiness
Consolidate the security functions (in SITA) to include physical and logical security that will ensure government data assets are protected from the prevailing Human, Physical and Cyber-Security threats.
Implementing modern information security control measures such as the security operations centre, vulnerability management, data leakage protection, and
Partnering
SSA and SAPO on Government PKI.
With Industry, Academia, Veterans(Public Service, Military etc.), to support and deliver on the Security agenda of government.

13. SITA e-government Programme of Action
Governance Stream
Policy Stream
Infrastructure Stream
Outreach Stream (e-Service)

14. E-Government Governance Model
Mandate
Members
E-Government
Ministerial Committee
(eGov MINCOM)
To ensure e-Government Policy and Regulatory Portfolio alignment with Government Agenda and MTEF
Ministers (DTPS, DPSA, DOC), Chairpersons of e-Government EXCOM and Broadband Advisor Council
E-Government Executive Committee (eGov EXCOM)
To coordinate and secure e-Government programme commitments across Departments.
Chair: DTPS, DPSA, SITA
Members: DOC, DHA, DOJ, SARS, SAPS, SAPO, NT, SSA
E-Government Programme Committee
(eGov PCOM)
To ensure the implementation of e-Government programme using Internal and Industry Skills
Chair: CTO
Members: e-Government Implementation team leaders.

15. SITA E-Gov: Governance Stream
2014/15 Q2
2014/15 Q3
2014/15 Q4
Charter for the inter-departmental e-Government Steering Committee to facilitate departmental participation and to oversee the e-Government programme approved by SITA Board;
SITA e-Government Programme Management Office established
Change management programme, including readiness assessment and training approved.
The inter-departmental e-Government Steering Committee constituted.
RFB for establishment of the Government wide Data and Services Governance Offices including configuration and implementation skills developed by DTPS.
Transversal funding model defined.
Change management programme, including readiness assessment and training capacitated.
RFB for establishment of the Government wide Data and Services Governance Offices including configuration and implementation skills developed by DTPS and approved by all stakeholders.
Transversal funding model approved and treasurer appointed.
Change management programme operational.

16. SITA E-Gov: Policy Stream
2014/15 Q2
2014/15 Q3
2014/15 Q4
Policy and regulatory review team commissioned.
Policy and regulatory review status report completed.
Policy and regulatory matter corrections promulgated
Policy targets for e-Government in the MTEF for government departments to secure appropriate budget and performance contracting toward citizen service delivery improvement defined.

17. SITA E-Gov: Infrastructure Stream
2014/15 Q2
2014/15 Q3
2014/15 Q4
Physical infrastructure already procured configured and deployed
Secure virtual private network (VPN) configured and deployed.

18. SITA E-Gov: Outreach Stream (e-Services)
2014/15 Q2
2014/15 Q3
2014/15 Q4
Full eService catalogue reviewed and prioritised
E-Platform:
Integration technology platform procured
Digital Signature procured
RFB for ESB, Portal and Skills approved
RFB for Payment Module and Skills approved
Partnerships Capacity:
CSIR agreement approved
Industry participation in e-Forms approved
Internal Skills complement on-board
RFQ to System Integration Partners (SIP)
RFB for Master Data Application Solution and skills approved
Messaging Integration technology platform configured
Track and trace solution (WASP) packaged
Digital Signature Solution configured (PKI)
ESB, Portal technology and skills on-board
Payment Module, Master Data Application, and skills on-board
CSIR concluded
Industry participation in e-Forms on board
Integration partners established via SIP list
Master Data Application and Skills on-board
e-Forms commercial packed
Payment module integrated.
Services Launched:
DHS: Housing Subsidy
DMV: Register Military Veteran; Accessing benefits
DoT: Learner and drivers test; Re-issue of driver's licence.
DBE: School enquiry
DOH: Notification of vaccines; repeat prescription medication.
DHA: Expanding birth registration.

19. E-Government incremental approach
Government process
repository
Composite services and service orchestration
Process optimisation and continuous improvement
Government data hub
Multiple platforms and access channels
Open government
Inter-agency data validation
Integration and Interoperability
Real-time M&E
Integrated citizen
database
Single view of the citizen
Inter- agency case referral
Public APIs
Single entry to all e-Services
BI/GIS
Data sets for policy analysis
Optimise processes
E-Service platform
Integration with e-Forms
Enterprise service bus
Configurable work flow
APIs to invoke services
Legacy integration
Multi-channel user interface
Data integration and aggregation
E-Forms platform
On-line smart forms
Track and trace
Business process monitoring
Departmental workflow
Digital signature
Some legacy integration
Payment module
Upgraded WASP
Re-engineer processes with workflow engine
Partner with industry to build and deploy common e-Service platform
Build e-Forms platform
Year 1
Year 2
Year 3
Year 4
Year 5
Start with on-line registration
Incrementally extend functionality as per the e-Filing model

20. Critical Success Factors
Establishment of the e-Government inter-departmental Steering Committee by the shareholder;
Establishment of the Government wide Data and Services Governance Offices by DTPS;
Political sponsorship;
Ring-fenced funding for e-Gov;
Industry partnerships for technology and skills;
Departmental buy-in;
Efficient Procurement process; and
Collaboration with other Government Agencies.

21. Sourcing Model

22. Thank You Discussion
"The desire to reach for the stars is ambitious. The desire to reach hearts is wise"
- Maya Angelou,