1. CHAPTER OBJECTIVES © SOUTH-WESTERN EDUCATIONAL PUBLISHING IMPLEMENTING AND CONTROLLING nIdentify the major management tasks involved in implementing the work of an organization. nExplain the differences among three theories of employee motivation. nDiscuss the steps in an effective change process. nDescribe the controlling process and four types of business standards. nRecognize control methods businesses use for inventory, credit, theft, and health and safety. 1414

2. © SOUTH-WESTERN EDUCATIONAL PUBLISHING IMPLEMENTING FUNCTION nImplementing activities nEffective communications nEmployee motivation nWork teams nOperations management

3. © SOUTH-WESTERN EDUCATIONAL PUBLISHING IMPLEMENTING FUNCTION nMotivation theories nMaslow's hierarchy of needs nMcClelland's achievement theory nHerzberg's two-factor theory

4. © SOUTH-WESTERN EDUCATIONAL PUBLISHING MASLOW'S HIERARCHY OF NEEDS physiological security social esteem self-actualization

5. © SOUTH-WESTERN EDUCATIONAL PUBLISHING MCCLELLAND'S ACHIEVEMENT THEORY achievement power affiliation

6. © SOUTH-WESTERN EDUCATIONAL PUBLISHING HERZBERG'S TWO-FACTOR THEORY dissatisfiers hygiene factors satisfiers motivators

7. © SOUTH-WESTERN EDUCATIONAL PUBLISHING IMPLEMENTING FUNCTION nManaging Change nPlanning nCommunicating nInvolving nEducating nSupporting

8. © SOUTH-WESTERN EDUCATIONAL PUBLISHING CONTROLLING FUNCTION nBasic Steps 1.Establish standards for each of the company's goals 2.Measure and compare performance against the established standards to see if performance met the goals 3.Take corrective action when performance falls short of the standards

9. © SOUTH-WESTERN EDUCATIONAL PUBLISHING CONTROLLING FUNCTION nTypes of Standards nQuantity standards nQuality standards nTime standards nCost standards

10. © SOUTH-WESTERN EDUCATIONAL PUBLISHING CONTROLLING FUNCTION nMeasuring and comparing performance nTaking corrective action nControlling costs nInventory nCredit nTheft nHealth and safety