1. A case study of establishing a national CAPD program for children at Australian Hearing - clinical support and clinical quality Karin Gillies 1, Alison King 1, Helen Glyde 2, Sharon Cameron 2, Simone Punch 3 and Meagan Ward 3. 1 Australian Hearing, Box Hill, Victoria, Australia 2 National Acoustic Laboratories, Macquarie University, NSW, Australia 3 Australian Hearing, Macquarie University, NSW, Australia World Congress of Audiology, Brisbane, Australia - 2014

2. Australian Hearing Who are we? National program Funded to provide hearing services to eligible adults and young adults Sole provider of funded hearing services for children CAPD program - a fee-for-service program for normally hearing children

3. Australian Hearing’s CAPD program Hierarchical CAPD assessment protocol Spatial processing disorder Memory deficits Binaural integration deficit Deficit-specific remediation pathways One of two auditory training programs Personal FM system Classroom strategies

4. Challenges Centres geographically dispersed Large number of clinicians involved One clinician per centre

5. Remote Clinical Support Dedicated CAPD support network: CAPD Audiologists email contact group Existing clinical support networks: One on one supervision Personal emails Clinical Support Phone Line Paediatric Support email inbox

6. Requests for Support

9. Clinical Support Provide prompt clinical advice and monitor trends Address issues identified from national data collection Share “good news stories” Online Newsletters Summarise advice on commonly asked questions Provide more in-depth information Administrative updates National Teleconferences Provide feedback about program Expert advice from NAL Share experiences Support Structure

10. Clinical Quality Clinical Audit: Review of assessment appointment 100 files (2 per clinician) Next steps: Feedback to individual clinicians Summary to managers and Principal Audiologist Modification of training and clinical resources if indicated

11. Summary A consistent national CAPD program was achieved Remote clinical support networks were effective Supporting parents with home-based auditory training programs was the most common issue

12. Thank you for listening For more information: http://www.hearing.com.au http://capd.nal.gov.au