1. WIRELESS LAN SOLUTIONS FOR HEALTHCARE
SEPTEMBER 2012
WIRELESS LAN SOLUTIONS FOR HEALTHCARE
RE-ENVISION THE POINT OF CARE
Cal Calamari
Senior Consultant

2. 2/3 53 70 % % HEALTHCARE IS EVOLVING ARE YOU READY?
MORE THAN 14M PATIENT RECORDS WERE EXPOSED BY MOBILITY-RELATED SECURITY BREACHES LAST YEAR IN THE US.
SOURCE: HIMSS, MAY 2011
AVERAGE COST OF COMPLIANCE IS $3.5M VS. $9.4M FOR NON-COMPLIANCE
SOURCE: PONEMON INSTITUTE, JANUARY 2011
Of healthcare providers will increase or improve their use of mobile technologies in the next year alone
SOURCE: COMPTIA, NOVEMBER ‘11 53 % 70 %
Healthcare providers who provide some level of support for personally owned devices on their wireless networks
SOURCE: MSI HC BAROMETER, NOVEMBER 2011
Physicians who regularly send patient information to colleagues via SMS on their mobile devices and/or over open wireless networks
SOURCE: BNA, OCTOBER ‘11

3. HEALTHCARE CHALLENGES
IMPROVING OUTCOMES
REDUCE MEDICAL ERRORS AND ENHANCE QUALITY
STREAMLINE BUSINESS OPERATIONS
ELEVATING PATIENT EXPERIENCES
IMPROVE PATIENT SATISFACTION SCORES
PROVIDE CLINICIANS MORE TIME WITH PATIENTS
ASSURING CLINICAL MOBILITY
ENSURE MOBILE IT PROJECTS ARE SUCCESSFUL
ACCELERATE SUCCESSFUL ADOPTION BY CLINICIANS

4. IMPROVE OUTCOMES ENSURE PATIENT SAFETY & CARE QUALITY
INTERNET
MOBILE TRIAGE
MOBILE POINT
OF CARE APPLICATIONS
EQUIPMENT AND
PATIENT MONITORING
CHARGE CAPTURE
MATERIALS
MANAGEMENT
ENSURE PATIENT SAFETY & CARE QUALITY
TO IMPROVE BUSINESS RESULTS

5. ELEVATE PATIENT EXPERIENCES
INTERNET
ADMITTING & DISCHARGE
GUEST ACCESS & BYOD
BEDSIDE EDUCATION & ENTERTAIMENT
NURSE CALL
PATIENT TRANSPORT
ENHANCE PATIENT-CLINICAN INTERACTIONS
TO CREATE PERSONALIZED EXPERIENCES

6. ASSURE CLINICAL MOBILITY
INTERNET
VOICE
INTEROPERABILITY
WORKFORCE
MANAGEMENT
PROACTIVE
TROUBLESHOOTING
NETWORK & DEVICE
SECURITY
EXECUTE A HOLISTIC MOBILITY STRATEGY
TO GAIN THE TRUST AND SUPPORT OF CLINICIANS

7. HEALTHCARE SOLUTION PRIORITIES
POINT OF CARE
OPERATIONAL EFFICIENCY
WORKFORCE PRODUCTIVITY
IT OPERATIONS
TRUSTED EMBEDDED WIRELESS TECHNOLOGY

8. POINT OF CARE SOLUTIONS
MOBILIZE HIMSS STAGES 1 (LAB), 4 (Computerized Provider Order Entry), and 5 (Barcoded Medication Administration)
ACCELERATE DEMONSTRATION OF MEANINGFUL USE
ENHANCED BATTERY LIFE & VOICE INTEGRATION ON MSI WLAN
COMPLETE WITH HIPAA-COMPLIANT WIRELESS TRANSFER

9. OPERATIONAL EFFICIENCY SOLUTIONS
GUIDELINE FOR CHOOSING ASSET TRACKING TECHNOLOGY
VISIBILITY
FREQUENCY
ENVIRONMENT
ASSET VALUE
$300
$3.000
$10.000
$20.000 $
DAILY
PATIENT ROOM
WEEKLY
ICU
WEEKLY
RECOVERY
WEEKLY
BIO-MEDICAL
MONTHLY ER
IN/OUT
CENTRAL SUPPLY
IN/OUT
WAREHOUSE
30% OF HOSPITAL OPERATING EXPENSE OCCURS IN SUPPLY CHAIN
75% OF BIOMED MAINTENANCE TIME IS SPENT LOCATING AN ASSET
10% TO 20% OF ASSETS ARE LOST OR STOLEN IN USEFUL LIFETIME
PROXIMITY AND LOCATIONING CAPABILITIES WITH MARKET LEADERS
MULTI-MODAL ACTIVE & PASSIVE ASSET TRACKING SOLUTION

10. WORKFORCE PRODUCTIVITY SOLUTIONS
UNIT STAFF NURSE
ED STAFF & EMTs
PORTER & LAB
PHYSICIANS
Nurse Call Integration
Secure Text Messaging
PBX Extension
Interoperability between EMTs Radios and Wireless VoIP
Push-to-Talk
Task Management
Text Messaging
PBX Extension
PTT Capabilities
Secure Text Messaging
REDUCE NURSE WALKING DISTANCE BY UP TO 1.5 MI PER SHIFT
SAVE CLINICAL STAFF 30 TO 90 MINUTES PER SHIFT
ELIMINATE DISRUPTIVE OVERHEAD PAGING
FASTER RESPONSE TIME TO PATIENT & STAFF REQUESTS
BROAD RANGE OF ROLE APPROPRIATE DEVICES
Hospitals are improving patient care and nurse productivity with VoWLAN, Nursecall/Alerting Integration, and PTT
Nurses save minutes per shift with less phone tag and ability to get right info and supplies the first time
One hospital reduced patient falls from 4 to zero (because previously patients tired of slow response and left bed without assistance, causing falls.
BEST-IN-CLASS RECEIVER SENSITIVITY FOR LOW-POWER MOBILE DEVICES
NETWORK ASSURANCE ENSURES MISSION-CRITICAL VOICE
RELIABILITY WITH LESS ACCESS POINTS & SERVERS

11. MOTOROLA’S WLAN SOLUTIONS FOR HEALTHCARE
IMPROVE
CLINICAL & OPERATIONAL OUTCOMES
ENHANCE
PATIENT EXPERIENCES
ASSURE
CLINICAL MOBILITY
POSITIONING HOSPITALS & HEALTH SYSTEMS
TO RE-ENVISION THEIR POINTS OF CARE ACROSS
THE DYNAMIC HEALTHCARE ECOSYSTEM

12. THE WIRELESS NETWORK AS A CRITICAL SERVICE
Centralized Management
Have your finger on the pulse of the network
Find problems BEFORE they are service impacting
Capture network and device states for forensics
Tools for rapid troubleshooting
Improve network availability
Managed capacity
ADMITTING & DISCHARGE
GUEST ACCESS
BEDSIDE EDUCATION & ENTERTAIMENT
NURSE CALL
PATIENT TRANSPORT
WI-FI CONNECTIVITY HAS EVOLVED FROM NETWORK OF CONVENINECE TO BUSINESS CRITICAL
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13. AN INFRASTRUCTURE FOR HEALTHCARE SOLUTIONS
CUSTOMER NOC/DATA CENTER
NX 9500 SERVICES PLATFORM AIRDEFENSE
SECURITY & COMPLIANCE
CENTRALIZED MANAGEMENT
SLA ASSURANCE TOOLS
LIFECYCLE SERVICES
PROFESSIONAL
INTEGRATION
SUPPORT
MANAGED
INTERNET
OUTDOOR
ACCESS POINTS
AP 7181
AP 7161
INDOOR
ACCESS POINTS
AP 6532
AP 6521
AP 650
AP 622/621
IT CLOSET
NX 4500 / 6500
CONTROLLERS
RFS 7000/6000/4000
WIRED
WIRELESS
APPLICATION DELIVERY
MISSION-CRITICAL PERFORMANCE, RELIABILITY & SCALABILITY ACROSS THE CONTINUUM OF CARE

14. MOBILE DEVICE CHALLENGES
Large variety of devices with different characteristics
Lower RF power
Mixed client environments
( a/b/g/n, 2.4G/5G)
Application mix
Real-time applications Voice/Video
Impact of network latency, delay and jitter
On-boarding all the devices
Institution owned vs personal
BYOD – ensuring appropriate access
Patient/Guests
Doctors
Nurses
Clinician
Staff
Each with different needs and access
ENSURE EACH DEVICE, EACH USER, EACH APPLICATION HAS
APPROPRIATE ACCESS 14

15. ADDRESSING THE NEEDS OF TODAY’S MOBILE DEVICES
MORE TRANSMIT POWER & GREATER RECEIVER SENSITIVITY
AP6511: 2 x 2 MIMO, 26 dBm
AP650: 2 x 3 MIMO, 24 dBm
23 dBm RANGE
AP7131: 3 x 3 MIMO, 27.7 dBm
EXTENDS COVERAGE UP TO 60%
REDUCES APS REQUIRED UP-TO 40%
802.11ABG & N DEVICE
PERFORMANCE MAXIMIZED
27 dBm RANGE
TODAY’S LOWER POWERED MOBILE DEVICES REQUIRE ACCESS POINTS WITH GREATER RECEIVER SENSITIVITY FOR SECURE CONNECTIONS

16. WiNG 5 WIRELESS LAN ARCHITECTURE EVOLUTION LEAD BY MOTOROLA
INDEPENDENT STANDALONE
HUB AND SPOKE CENTRALIZED
WiNG DISTRIBUTED
FIRST WIRELESS LANS
MOBILE DATA ACCESS
NETWORK OF CONVENIENCE
LIMITED MOBILITY
DIFFICULT TO MANAGE
LIMITED SECURITY
FILLED NEED FOR LARGER SCALE AFFORDABLE NETWORKS
COST EFFICIENT a/b/g WLAN
LIMITED 11n SCALABILITY
BOTTLENECK AT WIRELESS CONTROLLER
LIMITED SECURITY/QoS AT THE EDGE
MORE ROBUST, AFFORDABLE WAY TO HANDLE HIGHER NETWORK DEMAND
BETTER QUALITY OF EXPERIENCE
NO BOTTLENECKS
SCALABLE n
VoIP AND VIDEO RELIABILITY
SECURITY AT THE EDGE
Taking a closer look at Motorola’s WiNG 5 Wireless LAN solutions, we have been a leader and innovator in wireless technology. Starting from the early days to the evolution….
MOTOROLA, MOTO, MOTOROLA SOLUTIONS and the Stylized M Logo are trademarks or registered trademarks of Motorola Trademark Holdings, LLC and are used under license. All other trademarks are the property of their respective owners. © 2010 Motorola, Inc. All rights reserved.

17. RELIABILITY KEY FOR MOBILES: SMARTRF RF CALIBRATION NEIGHBOR RECOVERY
Calibrate power/channel
NEIGHBOR RECOVERY
Self-healing
ADAPTIVE MOBILE COVERAGE
Increases Power for weak device
INTERFERENCE AVOIDANCE
Dynamic re-configuration
SmartRF has four operations to maiximize the network coverage and performance.
RF CALIBRATION
Pretty straight forward. The network is calibrated and tuned for max performance. This can be run once, or scheduled
NEIGHBOR RECOVERY
If one AP dies, the nearby APs will adjust their power to compensate. This is redundancy in the RF
ADAPTIVE MOBILE COVERAGE
As a mobile device moves through the environment, it will encounter coverage gaps.
SmartRF tracks SNR to each client in a unique way, and increases power to just that device to cover the signal gap
This feature was originally developed for mobile devices in retail and T&L – but it applies equally to tablets in hotels
INTERFERENCE AVOIDANCE
Recalibrates if a non-wifi interference is detected
SMART BAND CONTROL AND LOAD BALANCE
Between access points
KEY FOR MOBILES:
ADAPTIVE MOBILE COVERAGE ADJUSTS POWER AS THE TABLET MOVES THROUGH THE ENVIRONMENT
MOTOROLA, MOTO, MOTOROLA SOLUTIONS and the Stylized M Logo are trademarks or registered trademarks of Motorola Trademark Holdings, LLC and are used under license. All other trademarks are the property of their respective owners. © (insert year of publication) Motorola Solutions, Inc. All rights reserved.
PAGE 17

18. SIMPLIFIED BYOD AND GUEST ACCESS
STAFF BYOD
PATIENTS & GUESTS
74% of hospitals allow staff to use their personal device on the WLAN
FINGERPRINTING
User redirected to CAPTIVE PORTAL
Single sign in
CAPTIVE PORTAL
to register the device.
ON_BOARDED FOR FUTURE SESSIONS and does not need to re-login
USER ON_BOARDED
DIFFERENATIAL ACCESS
ANALYTICS FOR INSIGHTS on patients and visitors

19. PROXIMITY AWARENESS OUTPATIENT ARRIVES ONSITE For DIALYSIS TREATMENT
WI-FI DEVICE IS OBSERVED ACTIVE IN THE AIR NO CONNECTIVITY REQUIRED HANDHELD PROBING IS SUFFICIENT
MOTOROLA AP W RADIOSHARE, AP/SENSOR OR SENSOR OBSERVES THE DEVICE ACTIVE IN AIRSPACE
MOTOROLA SYSTEM REGISTERS DEVICE AS NEWLY OBSERVED NOTIFICATION SENT TO BACKEND SYSTEMS
CRM/APPLICATION TAKES ACTION
Welcome greeting, to outpatient or caregiver accompanying patient. Admissions can prepare for patient arrival
Special instructions regarding visit, perhaps change of location or who will bee seeing the patient that day. Reminders regarding scheduling follow-ups or pick up of results or medications.
Patient Management System may record information about the visit. Duration, time spent in waiting area etc as a tool tor improving service

20. RFID AND RTLS (Real-Time Location Solutions) ASSET TRACKING
ACCURATELY TRACK THE CURRENT LOCATION OF EQUIPMENT AND PEOPLE USING A WIRELESS NETWORK
ASSET TRACKING
Clinical equipment, beds, wheelchairs, IT assets, etc.
Reduce capital spending
Improve asset utilization
STAFF TRACKING
• Process/workflow improvement
• Nurse safety
PATIENT TRACKING
Improve Patient Flow
Safety For Long-term Care Residents
Mental Illness Facilities

21. CENTRALIZED MANAGEMENT
SCALABLE
CENTRALIZED PROVISIONING
CENTRALIZED TROUBLESHOOTING
STAFF BYOD & PATIENT/GUEST ACCESS
NETWORK ASSURANCE
SECURITY
COMPLIANCE
NX 9500 SERVICES CONTROLLER
INTERNET
AP-DOMAIN MANAGER
CONTROLLER – DOMAIN MANAGER
MOBILITY
SMART RF
MESH
QOS
SECURITY
MOTOROLA, MOTO, MOTOROLA SOLUTIONS and the Stylized M Logo are trademarks or registered trademarks of Motorola Trademark Holdings, LLC and are used under license.
All other trademarks are the property of their respective owners. © 2010 Motorola, Inc. All rights reserved.

22. IDENTIFIED AND RECONFIGURED
SECURITY & COMPLIANCE
MITIGATE RISK ASSURE PCI AND HIPAA COMPLIANCE
ROGUE ELIMINATION
INTRUSION PREVENTION – 250+ THREATS DETECTED
FORENSICS & INCIDENT ANALYSIS
COMPLIANCE REPORTING
INTERNET
ROGUE AP
USERS
SERVER
MIS-CONFIGURED AP
HACKER IN PARKING LOT
ROGUE AP ELIMINATED
MIS-CONFIGURED AP
IDENTIFIED AND RECONFIGURED
USERS PREVENTED FROM CONNECTING TO NEIGHBORING NETWORKS

23. NETWORK ASSURANCE CENTRALIZED WLAN TROUBLESHOOTING
END-USER FEEDBACK
PERFORMANCE ALARMS & REPORTS
HISTORICAL
TROUBLESHOOTING
REAL-TIME
PROACTIVE
PREVENTION
IMPROVE WIRELESS AVAILABILITY AND REDUCE NETWORK DOWNTIME.
REDUCE OPERATIONAL COSTS ASSOCIATED WITH WIRELESS PERFORMANCE AND MAINTENANCE.
RESOLVE 70% OF WIRELESS TROUBLE TICKETS VIA REMOTE MANAGEMENT.
IMPROVE OPERATIONS AND ASSURE CLINICAL MOBILITY

24. WLAN PORTFOLIO PORTFOLIO A BROADER
MEANS YOU CAN DEPLOY THE NETWORK THAT BEST FITS
YOUR SITUATION AND NEEDS.
INTEGRATED SERVICES
& APPLICATIONS PLATFORMS
RF CONTROLLERS
802.11n ACCESS POINTS
NX 9500 SERIES ENTERPRISE NOC CONTROLLER
15,000 adaptive APs & 2500 Sensors
Network Assurance
Security & Compliance
Multi-Vendor Management
Application Modules
RFS HQ / LARGE
1,024 adaptive APs
INDEPENDENT APs
AP 7181 Outdoor 11n, 2 radio
AP 7161 Outdoor 11n, 2/3 radio
AP 8132 Modular 11n, 2 radio
AP n, 1/2/3 radio, 3x3:2
AP n, 2 radio, 2X3
AP n, 1 radio, 2X2
AP 6511 Wall plate 11n, 1 radio
RFS MEDIUM ENTERPRISE
256 adaptive APs
NX ENTERPRISE NOC CONTROLLER
10,000 adaptive APs
NX 65xx SERIES ENTERPRISE BRANCH APPLICATIONS PLATFORM
256 adaptive APs
RFS BRANCH CONTROLLER
36 adaptive APs
DEPENDENT Aps
AP 65011n, 2 radio
AP n 2 radio – 2X2
AP n, 1 radio
NX 45xx SERIES ENTERPRISE SMALL BRANCH APPLICATIONS PLATFORM
36 adaptive APs

26. INDUSTRY RECOGNITION AND A CULTURE OF INNOVATION
Why Motorola Wireless LAN?
Unique understanding of what “mission critical” truly means from decades of leadership in first responder wireless communications
Wireless built and designed from the ground up for optimizing staff mobility
FIRST IN
Co-authored
Co-founded the Wi-Fi Alliance
First Wireless LAN Switch
First n RF Design Tool
Leader in all things Wireless
WLAN market leader for over a decade
The evolution of our respective businesses will drive growth
2) What this means to us is that there is a *tremendous* opportunity for growth in our services business.
Even working within the same customer base we serve today…
by extending and expanding our level of services and creating a process to make innovative first-of-a-kind services repeatable…
we will accelerate the top line growth for our companies at a rapid rate that will be recognizable to the market
2800 PATENTS