1. Change Management: Fresh Perspectives November 7, 2011

2. Conner Partners Change Execution Methodology (CEM) A systematic process for managing change initiatives from inception through successful realization of business results CEM weaves three sets of activities into one execution framework CEM defines clear roles CEM defines phases and provides tools to assist Conner Partners Copyright All Rights Reserved

3. Alter Performance Expectations Alter Processes Provide WIIFM Engage all levels of org Set Stage for a BIG WIN Celebrate Create feedback loop Provide transparent outcomes Change Management at Sears Based on 8-step model from John Kotter

4. Discussion What models are you currently using? What are the strengths? What are the challenges? What does the future of change management look like? How will social media impact our ability to manage change? Will expectations for change become more or less of a barrier over time? Why? What else do we need to be ready for in the future?

5. http://www.thefuntheory.com/ http://www.thefuntheory.com/piano-staircase http://www.connerpartners.com/ Managing at the Speed of Change This classic, newly revised with the latest research and insights, is an indispensable source for anyone-from mid-level managers to CEOs-who must execute key business initiatives quickly and effectively. Leading at the Edge of Chaos This book is not about decision making; it is about execution. Managing Change with Personal Resilience This book is written for individuals in organizations facing high levels of change. Project Change Management Project Change Management combines change management concepts and project management concepts to illustrate how they complement each other. Prosci Change Management Model http://www.change-management.com/change-management-process.htm Kotter Change Management Model http://www.mindtools.com/pages/article/newPPM_82.htm Resources

6. Contact Info Donna ONeill donna.oneill@merck.com Michelle Burke michelle.burke@searshc.com @LearningGeek22