1. A Place of Peace and Happiness? Alita Alee Jessica Bowen Estelle Schneider Belinda Wong HED 850 - Health Administration and Management

2. On Lok, Inc. On Lok means place of peace and happiness in Cantonese, and this reflects both our roots and our philosophy of care. - www.onlok.orgwww.onlok.org Mission statement: to provide quality, affordable care services for the well- being of the frail elderly.

4. Trouble Begins… Financial concerns Management solutions (without consultation with staff) Drivers told to do kitchen duty Staff overload/cutbacks in care for frail elderly

5. The Plot Thickens… Inexperienced Program Manager, Mary Alice Cardenas, hired Conflict with staff Alice T___ fired without warning or probation Staff letter in protest

6. Unionizing Begins… Drivers contact Teamsters Union Referred to Office & Professional Employees International Union (OPEIU, Local 3, AFL-CIO) Information dispersed on legal rights Employees not yet unified at all five sites

7. Unionizing Continues… Evening meeting to discuss union card distribution Infiltration by management Union-busting lawyer hired

8. Union-Busting Tactics Supervisor Pressure Letters, Letters, and more letters (& love letters) Just the facts, maam: The ugly union letters Love offerings A helping hand Lets be pals One-on Ones Captive audience meetings Isolation Divide and conquer Vote NO committee So long, its been good to know you - OPEIU Checklist of tactics union busters

9. The Bottom Line …Union-busting worked!

10. Lessons Learned Lack of goodwill Lack of communication Lack of staff buy in Hire union-busting law firm Used effective strategies

11. A place of Peace & Happiness? Lessons learned by On Lok employees Solidarity! Effects on On Lok participants Q & A…