1. CHAPTER EIGHT – ORGANIZATIONAL CULTURE

2. INTRODUCTION Defined: Collective behavior of humans who are part of an organization and the means that the people attach to their actions. Embracing culture as a way of life –Southwest Airlines: http://www.youtube.com/watch?v=yO_k1I2dbxk –Not by accident

3. SUMMARY Best Practices for Organizational Change Mentoring Program for Employees

4. Functions of Organizational Culture 1.Gives members an organizational identity 2.Facilitates collective commitment 3.Promotes a social system of stability 4.Shapes behavior by helping people make sense of their surroundings

5. Michael Hyatts 6 Steps for Organizational Change 1.Become aware of the culture 2.Assess your current culture 3.Envision a new culture 4.Share the vision with everyone 5.Get alignment from your leadership team 6.Model the culture you want to create

6. Mentoring Helps employees: -Anticipate -Encounter -Change

7. EXERCISE ONE – Group Discussion As a group, do the following: –Make a list of features of the culture of your workplace –Do the same for some nearby companies and firms –Discuss stereotypes of workers from other companies –Go back to list of features of your workplace culture – determine how many of them apply to you

8. EXERCISE TWO – Shadowing –Shadow a business mentor for a week –Includes involvement in all company activities –Attend a meeting – take notes and ask questions at end. –Ask why the mentor made various decisions and what their thought process was while evaluating items for consideration

9. Bibliography/References http://managers.emeraldinsight.com/quality/articles/pdf/southwest.pdf - Southwest Culture Articlehttp://managers.emeraldinsight.com/quality/articles/pdf/southwest.pdf http://michaelhyatt.com/changing-organizational-culture.html - Michael Hyatt Articlehttp://michaelhyatt.com/changing-organizational-culture.html http://managers.emeraldinsight.com/quality/articles/pdf/southwest.pdf - Reverse Mentoring Articlehttp://managers.emeraldinsight.com/quality/articles/pdf/southwest.pdf