1. PaceSetter in HMRC Competitive Dialogue Procurement Invitation to Participate in Dialogue Supplier Outline Solution Template NB: This is intended only as an outline of your initial proposals, to inform the start of the dialogue. [Outline Solutions (both presentation content and proposal documents) will be evaluated in accordance with the Evaluation Strategy and Criteria and a further ‘down selection’ will be made on the basis of these Outline Proposals ]

2. To enable suppliers to present initial thinking on outline solution in a standard format To provide a focus for the initial dialogue meeting Supplier Outline Solution Template Outline Solution Presentation Template To ensure dialogue focuses from the outset on the proposed solution as opposed to the requirement To enable a down select at first dialogue if required To create an audit trail of Supplier solution from the outset of dialogue To reduce the time and effort involved in developing and pitching a ‘proposal’ An outline solution presentation designed to be around 30-40 minutes in duration. The solution will either be presented as part of the first dialogue meeting, the duration of which will be a total of 2 hours (i.e. including the time for presentation), or (where it forms an additional down select stage) in a standalone session of around 40-60 minutes. The presentation will then be submitted to the client in the form of an Outline Proposal (Word) document; the normal deadline for this will be 5 working days following the presentation. Purpose Objectives Deliverables UNCLASSIFIED

3. Font Arial 18 You should aim for no more than 2 slides per heading No annexes and appendices Instructions for completion Outline Solution Presentation Template Please avoid including standard corporate promotional material Delivery of the presentation (uninterrupted) should take no more than 30 minutes Format General principles UNCLASSIFIED

4. Give a summary of your understanding of the requirements. Include your perception of the key objectives and outcomes required, and any essential enablers or inputs involved (e.g. replacement technology) Avoid including standard corporate promotional material Use bullet points and a picture/diagram rather than a written summary The client’s objective here is to gain confidence in your view of our needs; you should be aiming to show your understanding of our business and our desired outcomes. Understanding of the overall requirement Outline Solution Presentation Template UNCLASSIFIED

5. Describe your service / delivery model This is likely to be a diagram or a graphic representation Provide a Case Study if applicable The client’s objective here is to gain confidence that there is a tried and tested delivery model. Service / delivery model Outline Solution Presentation Template UNCLASSIFIED

6. To cover: Benefits Unique nature of solution Innovative aspects of the solution Is solution deliverable and workable The key risks to success and how these are mitigated You may expand on this by using more than two slides for this heading, but bear in mind the overall length of your presentation. For example, the benefits and the key risks might warrant a slide each. The top five features of the solution Outline Solution Presentation Template5 UNCLASSIFIED

7. Write an overview of the initial technical solution showing your early thinking and conceptual high level approach; ideally keep this to one or two slides maximum. This could also include graphics or diagrams – e.g. system architecture and/or network diagrams, although we are not expecting detailed design documents at this stage (NB: You may wish to consider bringing an A0 size graphic for the presentation.) Technical summary Outline Solution Presentation Template UNCLASSIFIED

8. To cover: Method – overall approach, standard methods and past experience Timescales – likely, indicative Staff transfer – your approach ( no figures or detail will be available/discussed at this stage) Any special risks – (e.g. Environmental – include any risks evident from what the client has told you so far) – how would risks be managed, how have you handled these type of risks and issues in the past? Dependencies – what might you need from the client The client’s objective here is to understand clearly how you would approach transition, and to gain confidence in your measures to de-risk the process. Transition Outline Solution Presentation Template UNCLASSIFIED

9. To cover perception of key project risks: Plans for mitigation of key risks – outline only Do not simply paste in standard processes for management of risk The client may provide an indication of its key delivery risks as a starting point (for example, Service Continuity, Transition, Policy Delivery/Outcomes) How does your risk management process work in the client’s environment? Key project risks Outline Solution Presentation Template UNCLASSIFIED

10. Outline statements of the risks you expect to be responsible and accountable for and the risks that you expect the client to be responsible for and accountable for It might be helpful to include a RACI matrix or other governance models here. Risk allocation model – initial thinking Outline Solution Presentation Template UNCLASSIFIED

11. Include details of the key personnel relevant to this bid – NB: this should relate to the delivery of the services/outcomes, not just the bid. The Operational/delivery and/or client account team should be the focus – some of that team should attend the presentation. Likely to be an organagram The client is looking typically for evidence of depth/breadth of resources, and to meet some of the delivery team. It is recognised that it might be too early in the process to put names in at this stage. The client is not seeking commitment of named/individual resources at this stage. Team – key personnel Outline Solution Presentation Template UNCLASSIFIED

12. Describe the proposed commercial arrangements e.g. prime contractor with tiered supply chain / sub contractors, or SPV, JV structures; a high level conceptual view is all that is required at this stage. (it is recognised that this will evolve during dialogue) Financial proposal – e.g. equity funded vs. third party debt financed Also include the desired commercial relationship – partnering approach, open book, shared risk and reward This is likely to be a diagram or graphic representation Detailed figures are not required at this stage, with the exception of Rate Cards which may be requested by the Client as part of this Outline Solution. Where the Outline Solution is subject to evaluation/down selection there is NO selection on price or affordability at this stage. Commercial structure Outline Solution Presentation Template UNCLASSIFIED

13. To cover specific requirements, for example the top five key requirements, as identified by the client at the time of issue of the template Provide a short description of how your solution meets these key requirements The client’s objectives here are to gain assurance as to how well your outline solution meets its key, most vital requirements. Key requirements Outline Solution Presentation Template UNCLASSIFIED

14. Questions and answers; and/or Commencement of the Dialogue meeting NB: The client will facilitate the dialogue meeting; it will decide on whether questions are taken during the presentation or in a separate session at the end (although this will be established either in advance, or at the beginning of the presentation (so you need to be able to handle both approaches). Assume handover to the client or its facilitator at the end of the presentation. If the presentation forms part of an evaluation and further down selection process, then there will be no broader dialogue meeting at this stage. Questions & answer session Outline Solution Presentation Template UNCLASSIFIED