1. This presentation, including any supporting materials, is owned by Gartner, Inc. and/or its affiliates and is for the sole use of the intended Gartner audience or other authorised recipients. This presentation may contain information that is confidential, proprietary or otherwise legally protected, and it may not be further copied, distributed or publicly displayed without the express written permission of Gartner, Inc. or its affiliates. © 2013 Gartner, Inc. and/or its affiliates. All rights reserved. Consulting for Cloud: Gartner ICT Strategy Development — Establishing the Strategic Context to promote Successful Cloud Initiatives Gartner G-Cloud Service Definition For further information on Gartner support for Cloud initiatives visit: http://www.gartner.com/technology/research/cloud-computing/services.jsp

2. © 2013 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. or its affiliates. 1 Service Description This service improves the ability of the organisation to recognise, evaluate and approve Cloud initiatives. The service comprises a review and enhancement to an existing ICT strategy to ensure that: ■The mission and metrics of the ICT organisation are aligned with the need to assess, prioritise and effectively exploit cloud capabilities. ■The appropriate governance is in place to support structured decision making around Cloud services and opportunities. Price ■Gartner will charge a firm fixed price of £60,249 excl. VAT, incl. all expenses for this service. Key Deliverables ■An updated ICT Value Proposition — This will give clear guidance and prioritisation of IT investments and will provide the basis for determining overall success of the ICT organisation and is designed to be suitable for presentation to a senior stakeholder forum and for discussions to secure informed consent. This document will be foundational in selecting and evaluating the ICT investment portfolio. ■An updated IT “Strategic Context” — This will describe the role and success criteria for the ICT organisation ensuring that the advantages of Cloud opportunities get appropriate recognition with the department’s prioritisation approaches as well as being the basis for benefits realisation and tracking. ■A report on ICT Organisation and Governance — Together with the incorporated recommendations for change initiatives, this report will ensure that the organisation recognises the decisions it needs to make (and where) on its Cloud investments while presenting a high level case for action and a rationale for change to the current allocation of decision rights. Key Benefits ■Removal of any barriers to adopting Cloud approaches that may arise from unclear, misleading or out of date strategic directions (for example, dogma regarding costs, control, security, and such like). ■A clear view of what changes to make to ensure the organisation is better able to recognise, evaluate, decide and execute on Cloud initiatives. Assumptions ■Information about the organisation is taken from up to 200 pages of existing background material, plus up to 20 structured interviews over four calendar days. Gartner Service Definition — Establishing the Strategic Context to promote Successful Cloud Initiatives

3. © 2013 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. or its affiliates. 2 Gartner Service Definition — Establishing the Strategic Context to promote Successful Cloud Initiatives ■Weeks 3: Conduct ICT Value Proposition Workshop ■Facilitate workshop (between 5 and 15 participants, to be agreed with client sponsor) ■Weeks 4: Conduct Allocation of ICT Decision Rights workshop ■Facilitate workshop (between 5 and 15 participants, to be agreed with client sponsor) ■Weeks 5 to 6: Develop commentary and recommendations ■Provide a concise report highlighting issues and opportunities. ■Provide actionable and pragmatic recommendations for improvements to allow greater exploitation and value from Cloud and related technologies Project Schedule ■Gartner anticipates completion of this engagement within 6 weeks Client Project Team Roles ■Project Sponsor ■Project Manager ■Key stakeholders Gartner Project Team Roles Project Approach ■Week 0: Project initiation ■Agree and advise participants ■Agree dates for workshop and presentations ■Schedule interviews ■Provide briefing documentation to Gartner ■Weeks 1 to 2: Information gathering ■Description of organisation mission, vision and objectives ■Current best view of ICT Strategy ■Current best description of ICT decision making and governance mechanisms ■Current exploitation of Cloud capabilities (and any barriers or constraints) ■Conduct selected interviews (up to 20), over four calendar days Staff Day rate (as per rate card) Head count Duration MP /VP Per SFIA level 7 110 Senior Consultant Per SFIA level 3 125

4. © 2013 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. or its affiliates. 3 Gartner Service Definition — Establishing the Strategic Context to promote Successful Cloud Initiatives Reasons Why Others Use Gartner ■Articulating a clear ICT Value Proposition that is framed such that cloud opportunities are highlighted appropriately is a foundational pillar in approving and executing change. Without a vehicle to secure informed consent to an updated ICT Value Proposition there is a danger that Cloud opportunities are missed, or pursued for inappropriate reasons. ■A clear view of what changes to make to ensure the organisation is better able to recognise, evaluate, decide and execute on Cloud initiatives (and the rationale for making such changes).

5. © 2013 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. or its affiliates. 4 Gartner Service Definition — Establishing the Strategic Context to promote Successful Cloud Initiatives Any Additional Information ■There is no additional information related to this service. Prerequisites ■The current position has some reasonable supporting documentation.

6. © 2013 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. or its affiliates. 5 Changes to Scope ■The scope of the engagement is defined herein. All client requests for changes must be set forth and explained in writing. As soon as practicable, Gartner shall advise of the cost/schedule implications of requested changes and any other necessary details to allow both parties to decide whether to proceed with the requested changes. The parties shall agree in writing upon any requested changes prior to Gartner commencing work. ■As used herein, “changes” are defined as work activities or work products not originally planned for or specifically defined by this service definition. Assumptions ■The due diligence (‘as ‑ is’) data are reasonably available via interviews and documentation review. ■The client will provide timely access to all appropriate personnel to be interviewed. These personnel will have the ability to provide data necessary to complete this project, answer questions, provide existing documentation and attend working sessions. ■Service pricing assumes that the client will arrange all sessions with the client personnel. ■All data collection and interviews/workshops will take place via telephone or in person at the client offices. ■The client will designate a project manager to act as the primary point of contact for this project who will be expected to work closely with the Gartner employees as needed and will: (a) approve project priorities, detailed task plans and schedules; (b) facilitate the scheduling of Gartner interviews with appropriate client personnel; (c) notify Gartner in writing of any project or performance issues; and (d) assist in resolving project issues that may arise. ■The work effort described in this service definition assumes that the client personnel are available to assist in the project as defined in this Proposal. In the event that the client personnel are not available, a change of scope may be necessary. ■The client will review and approve documents within five business days. If no formal approval or rejection is received within that time, the deliverable is considered to be accepted by the client. ■Project pricing assumes that Gartner will conduct up to 20 interviews/workshops over a period of 5 days and that the client will arrange all sessions with the client’s personnel. Interviews are all conducted on same site (else by telephone). ■Information about the department served is taken from up to 200 pages of existing background material. ■The client is to schedule the client resources for project activities and provide meeting facilities as necessary. ■The client personnel will be made available per the final project schedule. ■Any requests for additional information (beyond the details described in the tasks above) that are made by the client will be considered a change in scope for this engagement and will be handled accordingly. ■All deliverables will be developed using Microsoft products (for example, Project, Excel, Word and PowerPoint). Gartner Service Definition — Establishing the Strategic Context to promote Successful Cloud Initiatives

7. © 2013 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. or its affiliates. 6 Backup Restore and Disaster Recovery ■The Gartner service under discussion does not require Gartner to manage or store any critical client data. Therefore, as there is no risk to the client and no break in service that will affect the client experience, there is no applicable policy needed in relation to this specific issue. Information Assurance ■Gartner possesses analysts and consultants with various security clearances, or we will acquire those clearances as the client demands. ■Gartner associates are bound by very specific rules around client confidentiality and security given that our clients reveal to us their greatest challenges and difficulties in order that we can help and support them most effectively. ■No Personally Identifiable Information is required by Gartner to deliver this service. Data Restoration ■There is no data restoration process as part of this service. Service Migration ■There is no need for a Service Migration plan given the nature of the service under discussion. The client is able to complete and conclude the service without any ongoing process being required for transfer of service or information to an alternative provider or successor. At the conclusion of the service described all deliverables and any supporting information is handed over to the client. Gartner Service Definition — Establishing the Strategic Context to promote Successful Cloud Initiatives

8. © 2013 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. or its affiliates. 7 Offboarding ■Gartner does not offer offboarding services, however, Gartner will close down the engagement, upon conclusion, ensuring all necessary skills and information are transferred appropriately and in a timely manner to the client. Onboarding ■Gartner does not offer onboarding services, however, Gartner will hold a kickoff meeting with the client to ensure understanding of the engagement objectives, scope, schedule, and milestones, roles, responsibilities and required resources for Gartner and the client. Gartner will also discuss anticipated risks and mitigation plans, based on lessons learned from past experience. Gartner will gather any relevant background material from the client. Gartner Service Definition — Establishing the Strategic Context to promote Successful Cloud Initiatives

9. © 2013 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. or its affiliates. 8 Ordering and Invoicing Process ■Gartner will bill for 100% of the professional fees at contract signing. ■All invoices are payable net 30 days from date of invoice. While Gartner does not itemise billing for professional services, Gartner agrees and will comply with any reasonable requests for records substantiating our invoices. Pricing ■Gartner will charge a firm fixed price of £60,249 excl. VAT, incl. all expenses for this service. Financial Recompense Model ■In the event that a Service does not meet the specifications set out in the applicable Service Description, the breach will be handled in accordance with the Liability and Termination terms set out in the Call-Off Agreement. Termination Terms (by Consumer / by the Supplier) ■Services may be terminated without cause by the Customer on at least thirty (30) Working Days’ notice. Gartner Service Definition — Establishing the Strategic Context to promote Successful Cloud Initiatives

10. © 2013 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. or its affiliates. 9 Service Management ■This is not applicable to this service. The service will be managed as described under the Statement of Work component of this Service Definition. Service Constraints ■This is not applicable to this service. Service Levels ■This is not applicable to this service. Gartner Service Definition — Establishing the Strategic Context to promote Successful Cloud Initiatives

11. © 2013 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. or its affiliates. 10 Trial Service ■Gartner does not offer a trial service option in relation to this service. Training ■Formal training is not part of this service, although skills- transfer will take place as part of the engagement. Consumer Responsibilities ■Provision of the necessary resources, systems and documentation for review ■Responsible for managing logistics on client’s site for the duration of the engagement ■Assign a client Project Manager to work as a single point contact between the Gartner team and the client ■Identify the right people for the interviews/ workshops, schedule and communicate the intent of the engagement ■Provide facilities for workshops and Gartner Work Space ■Collate and send all relevant data prior to the meeting ■Ensure attendance at kickoff meeting and any subsequent interviews and meetings by Project Sponsor, Project Manager and other key stakeholders, as determined prior, during and post kickoff Technical Requirements ■Gartner will require access to: ■Any information requested (some may be potentially sensitive) regarding the data centre optimisation project, electronically and /or in paper format ■Where applicable: provider information electronically and/or in paper format ■Its own information repositories (internet/VPN access) Gartner Service Definition — Establishing the Strategic Context to promote Successful Cloud Initiatives