1. Embedding Workplace Skills for Life Project Phase ll Needs Analysis 7 th July 2006 Mark Adams- Skills for Life Coordinator mark.adams@lbbd.gov.uk

2. Objectives Experience an organisational needs analysis (ONA) Experience a learning needs analysis (LNA) designed to link the needs of the employer with those of the employee Know where to obtain relevant resources

3. CONTEXT

4. Borough Initiatives Existing initiatives in the Borough –Adult Basic Skills Initiative –Growth Through Learning Phase I LDA project Commitments from new CE- Links to CPA, Customer First, IIP, Appraisal

5. Recent changes in the workplace Commitment to improve CPA score Child Protection Act Workforce Remodelling Agenda PFI (Catering) Single Status Investors in People Balanced Scorecard ISO 9000 National Care Standards Requirements for National Vocational Qualifications (NVQs)

6. Current Courses/ Taster Sessions Developing Workplace Skills Effective Writing Interpersonal Skills Communicating with Managers Presentation Skills Dealing with Difficult People/Situations Report Writing for Frontline Managers Coping with Workplace Maths Maths for Financial Management Working as a Team Completing Workplace Forms Letter Writing Contributing to Meetings Report Writing Brush-up on Spelling Becoming an Effective Listener Minute Taking

7. NEEDS ANALYSIS

8. Selection of learners staff who have no access to training and learning opportunities; the need to kick-start the training and learning agenda for specific categories of staff; corporate service delivery changes; major changes in the workplace; health and safety needs and ‘people most in need’ in all departments.

9. Breaking down barriers Individual, departmental and open Skills for Life Awareness sessions Employer Toolkit mailings Position papers endorsed by the Executive Embedded materials Use of Champions Publicity Meetings

10. Different types of needs analysis 9 pre and post-course questionnaires for: -Head of Corporate HR/ Learning/Development -Managers -Trade Union Officials -Employee Learning and Development needs -Employee post-programme -Tutor’s post-programme

11. Findings- Organisational needs Team Building Assertiveness IT skills Writing Messages Contributing to Meetings Incident Report Forms Customer Service Team Building Health & Safety Manual Handling Codes of Conduct Communication Skills Computer Skills Language Skills for ESOL Customer Care Horticultural Pride Report Writing Visit Reports Recording Observations Interpreting Care Plans Legislation Terms And Requirements Health & Safety Professional Boundaries Promoting Independence First Aid

12. Findings- Barriers to Learning

13. Websites/contacts Basic Skills Agency website- Embedding Basic Skills project resources www.basic-skills.co.uk/site/page.php?cms=3&p=521 Employers’ Organisation of Local Government www.lg-employers.gov.ukwww.lg-employers.gov.uk 0778 872 5087 (GO award) Sector Skills Councils Development Agency www.ssda.org.uk/ssda/default.aspx?page=101 www.ssda.org.uk/ssda/default.aspx?page=101 TUC Learning Services /www.learningservices.org.uk/ 0151 236 7678/www.learningservices.org.uk/ Move On www.move-on.org.uk/ 01223 470480www.move-on.org.uk/ Investors in People www.investorsinpeople.co.ukwww.investorsinpeople.co.uk 0207 467 1900

14. Resources on the BSA website

15. Mark Adams- Skills for Life Coordinator Tel: 020 8270 4892 Fax: 020 8270 6791 Email: mark.adams@lbbd.gov.uk