1. DEVELOPING THE AOS Richard Hilton Business Development Manager Approved Operator Scheme

2. A Difficult year… Tightening our Belts Uncertainty in the proposed legislation

4. AOS Higher profile – greater interest Membership Profile Changing is Growing… - Less clampers - More Security Firms - Debt Collection Agencies -Operators provide a ‘Total Solution’ -The right solution for the right environment

5. Developing the Code We can do this A living document: -Adaptable -Provides the best outcome

6. How does this work? ASAP Improvements to the Code Operators Guide

7. But it’s not all about the Code… We want to offer more Operator insurance PR assistance Legal helpline What do YOU want?

8. BPA Sector Research Project Contacted by Skyblue Completely confidential and anonymous Benefits Authoritative voice when working with Government, other stakeholders and media Members can benchmark their business Future trends can be identified Members needs can be clarified

9. COMPLYING WITH THE CODE OF PRACTICE Peter Beasley Compliance Manager Approved Operator Scheme

10. Compliance Team Who we are? The Compliance Manager’s Role?

11. Dealing with Complaints Sources of Complaints Process

12. What if I breach the Code...

13. Sanctions Why are they necessary Procedure

14. Future of Compliance Continuation of Annual Audits Legislation?

15. Reputation “It takes many good deeds to build a good reputation, and only one bad one to lose it.” Benjamin Franklin

16. THANKYOU ANY QUEST IONS?