1. www.upplandsvasby.se Environment and Quality goes Together Ploieşti, 5 March 2011 Eva Bergh & Daniel Santesson

2. www.upplandsvasby.se Upplands Väsby – a Brief Presentation Location: Between Stockholm City and Arlanda Airport within the fastest growing region in Sweden Population: 40 000 Growth speed: ca 1,7% annually One of 26 municipalities that make up the Stockholm region The Stockholm region has just above 2 million inhabitants

3. www.upplandsvasby.se The role of the municipalities Social services Childcare and preschools Primary and secondary education Elderly care Care for the physically and intellectually disabled Planning and building issues Health and environmental protection Garbage collection and waste management Emergency services and emergency preparedness Water and sewerage Usual but not required by law: culture and leisure activities

4. www.upplandsvasby.se

5. Local government An alliance of the four center-right parties form the current local government since 2006. Reelected 2010 From the political platform 2010-2014:

6. www.upplandsvasby.se Background: goals 2006-2010 Bild 6 Open up the municipal monopoly Offer multitude and freedom of choice Stimulate enterprising within the welfare sector Stimulate increased quality and decreased costs through competition.

7. www.upplandsvasby.se Demonopolisation Process Bild 7 2006 Pre-school84% Elementary school95% High school49% Home help service99% Geriatric care80% Food, transportation75% Rental flats99% Employed2 433 Tax rate19,58 kr Economic result25 M kr 2010 25% 61% 35% 47% 50% 0-5% 66% 1 534 19,18 kr 40 M kr Percentages show municipal market share All welfare services are still 100% financed by the municipality!

8. www.upplandsvasby.se The Integrated Management Systems within Upplands Väsby municipality

9. www.upplandsvasby.se Management by objectives The central steering system – Four perspectives – Ten strategic goals and key performance indicators – Several operative goals, key performance indicators and action plans Strategic goals Operative goals KPI Customer perspective Action plans Classical balanced scorecard Society and environmental perspective Co-worker perspective Financial perspective

10. www.upplandsvasby.se Strengths and purposes of balanced scorecard and central steering system Pin-points issues of strategic importance Main focus areas Help to prioritize Signals need for large scale improvements Weakness: Not a complete list of everything we have to do

11. www.upplandsvasby.se Side systems of the central steering system Purpose – Systematic work within a specific area, e. g. quality or environment – Continuous improvements (small to medium scale) – Systematic measurement, analysis, follow up – Complete what-to-do-list. What, who, when and why! – Signals what goals to lift up to the strategic level

12. www.upplandsvasby.se Miljöarbete 2011-2013 The side systems Environment management system Launched as early as in 2007 Forerunner and pioneer Has given us lot of valuable knowledge and insights Immense and hard work that has prepared and changed the culture and structure of the organisation and helped to modify important operation methods A quality system per se Systematic quality work Launched in 2010 Is highly important for answering the question if the market competition also leads to higher quality Next step? Co-worker management system? The model can be implemented in any area of importance!

13. www.upplandsvasby.se Why ISO 14001? Environmental management system

14. www.upplandsvasby.se Environmental improvements Ethanol cars 100% renewable energi Energy savings Improved waste management

15. www.upplandsvasby.se The entire organisation

16. www.upplandsvasby.se The entire organisation Schools Day care centers Wellfare services Technical service Planning

17. www.upplandsvasby.se Environmental management system Continual improvement Plan Do Check Act Management review Environmental policy Implementation and operation Checking Planning

18. www.upplandsvasby.se Eight significant environmental aspects Energy consumption Waste mangement Chemical management Water Land Competence Noise pollution Traffic and transports

19. www.upplandsvasby.se Energy consumption Waste mangement Chemical management WaterTraffic and transportsLand Competence Noise pollution

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21. Environmental management system Continual improvement Plan Do Check Act Management review Environmental policy Implementation and operation Checking Planning

22. www.upplandsvasby.se Internal environmental audits Since 2008, about 70 audits Since 2010 also quality audits Support and Pusher

23. www.upplandsvasby.se Implementing Environmental agents Audits Fact sheets and articles Office meetings Movies on the internal web Connecting to the daily work

24. www.upplandsvasby.se Success factors Management commitment To reach out across the organisation Daily work basis Intergration of the management system Not giving up

25. www.upplandsvasby.se Systematic quality work Customers perspectives, dialogue with the citizens. Comparison of: – the municipality on a whole with other municipalities – all suppliers of welfare services financed by the municipality of Upplands Väsby The Quality Prize, in 2011 (internal within the municipality) National Award: Swedish Municipality of Quality, in 2013…

26. www.upplandsvasby.se Continuous improvements

27. www.upplandsvasby.se Environment and quality together? Clear and distinct structure with focus on the results. Linked to the goal-steering. Focus on follow-up and analysis to develop the work. Implement a common culture/value system. Focus on continuous improvments. Improvment of our processes.