1. Quality, the key to success Calidad, la clave del éxito Solar Industry Conference, Madrid. 24-25 October 2007 Ronald Voskens Ecofys S.L. r.voskens@ecofys.com tel. +34 93 64 55 458

2. Index Introduction SOLARGE What is quality? Supply side Demand side To conclude

3. Econcern The sustainable energy knowledge and innovation company The sustainable energy solution provider The sustainable energy project developer The sustainable energy system supplier The sustainable energy innovation entrepreneur Palm towers, Netherlands CO2 neutral offices Murcia, Spain 14 MW PV plant Q7, Netherlands 120 MW offshore wind farm Solior: Integrated collector storage

4. Econcern Offices 28 offices in 14 countries ~800 employees

5. SOLARGE project (1/2) SOLARGE: Enlarging Solar Thermal Systems in Multi-Family-Houses, Public and Social Buildings in Europe January 2005 – December 2007 7 countries: Germany, France, Netherlands, Italy, Denmark, Slovenia, Spain 11 partners: in Spain Ecofys with support of Ecostream www.solarge.org SOLARGE: objectives SOLARGE is a European co-operation project to open up markets for large solar thermal plants, (>30m2) for multi- family buildings (MFH), hotels, public and social buildings

6. SOLARGE: realisation (2/2) Training and further education measures for the supply side e.g. manufacturers and architects Compilation of well-documented best practice projects Information campaign for investors Support for municipalities and decision makers Positioning the issue at events and conferences Provision of information material via internet EU-wide dissemination of the project results: interactive project web-site, market studies, good practice project database: see www.solarge.orgwww.solarge.org

7. Why quality? Main goal: to develop the solar thermal market in a sound and efficient way to get satisfied end users and avoid a negative image Quality is not only applicable to technical issues and is important in the whole chain: from production to information and marketing campaigns –Supply side –Demand side

8. Solar powered hot water system 12345678 9 End consumer wants an energy service not a system! The service: Comfortable and secure hot water supply with an considerable solar fraction

9. Quality: the key to success

10. Supply side Suppliers/engineers –Quality for hardware –Prefabricated systems, Standardized components –Fool proof systems –Certification (e.g. Solar keymark) –Simple hydraulic layouts, with a minimum of valves, control, pumps, etc. –Clear installation instructions, clear user instructions –Technical support, after sales service Installers –Training –Capacity building –Certification of installers –Good maintenance service

11. Demand side Intermediates –Correct, clear and understandable information –Incentives, remove possible barriers –Control on implementation End users –What does quality mean for the end user? >> No hassle! Good working system with a considerable solar fraction and a minimum of maintenance No manual adjustments for control units, overheating and freezing protection No hassle with separate invoicing, etc –Clear user instruction

12. Conclusion Quality is the key to success, if: –Supply and demand side are considered –Technical and non technical issues are considered

13. To conclude Lets develop the solar thermal market in a qualified way!...and remember Ronald Voskens Ecofys S.L. www.ecofys.com r.voskens@ecofys.com tel. +34 93 64 55 458 See also: www.solarge.org www.ecostream.com España es el país del sol Energía solar es la energía del futuro entonces ¡España es el país del futuro!