1. TEP Power of One 2013 Western Cape © 2009 Tourism Enterprise Partnership. All Rights Reserved

2. TEP 2012/2013 STRATEGY The driving force behind the new strategy (SIR): Sustainability Impact Relevance Cost to become a TEP Member: Based on international best practice with regards to enterprise development cost sharing, TEP charges an annual administration fee of R600, and a commitment fee of 10% per service used Success: Since 1 April 2013 more than 670 clients have committed to TEP through paying the administration fee

3. TEP PRODUCTS & SERVICES

4. BENEFITS OF BELONGING TO TEP Registered TEP clients, having paid the annual administration fee, gain access to: A source of relevant and up to date industry information A network of like minded business owners and entrepreneurs Discounted services such as skills development and market access TEP’s Business Development Fund, which can assist with up to 50% cost sharing of approved business services. This is a fund that can assist with up to 50% cost sharing of certain business services that meet impact and job growth criteria Approval of service use is based on impact and relevance with regards to addressing identified business needs, growth and job creation.

5. TEP, in partnership with Cathsseta, launched a new 12 months learnership programme in July 2013 A learnership is a structured learning process to gain theoretical knowledge and practical skills in the workplace, leading to a qualification registered on the National Qualifications Framework It is a work-based learning programme, directly related to an occupation and combines learning with practical work experience Learners have to attend classes to complete the classroom-based learning, and also complete on-the- job training in the workplace An important aspect of a learnership is the support and guidance of learners, hence the role of workplace mentors for learners were introduced to ensure workplace learning is achieved and recorded Those entering the learnership will not be charged for any training or assessment fees NEW INITIATIVES - LEARNERSHIP

6. LEARNERSHIP - SELECTION CRITERIA One employee per business allowed - NOT the Business Owner (Mentor) Employed and in a supervisory / management position Between the ages of 18 and 35 Have certified copies of their Matric Certificate with a pass in Mathematics and English Have certified copies of their South Africa ID document Have commitment from the Organisation / Business to allow the employee to attend classroom training and assessment (for this learnership, approximately 3 days per month as we plan to roll the project out with approximately 18 physical contact days). Employees/ Learners to sign a Declaration of Commitment to commit to self- study, completion of assignments as specified in the project plan and employers commit to ensuring that the workplace logbook is kept up to date. Employer involvement in this process will be of utmost importance due to the practical nature of this qualification. Completion of a Numeracy and Literacy test is required on the day of registration (± 1hour )

7. VALUE ADD BENEFITS – COST SAVING In the continuing tough economic climate, cost savings on essential services can make a big difference to the bottom line. This, coupled with increased market access, supports small businesses to achieve greater profitability and ultimately sustainability, transformation and job creation – TEP’s main objectives TEP has partnered with: Sky Tiv Promark (STP) Insurance Brokers and ETANA Insurance Offering 15% discount on tailor-made tourism insurance products TEP hopes to soon unveil more partnerships, offering discounted services such as: Legal assistance, Website maintenance and hosting, Marketing (advertising) Printing Etc.

8. VALUE ADD BENEFITS – MARKET ACCESS As a lack of market access continues to be one of the greatest barriers to small business development, especially in the tourism industry with its established distribution channels and networks, TEP is actively pursuing greater market access opportunities for its client base, using the same economy of scale method. TEP has partnered with: Shanduka Black Umbrellas Offering free listing on the Shanduka Blackpages to all its black owned tourism clients TEP hopes to soon unveil more partnerships, offering listings on similar procurement portals

9. NEW HIDDEN TREASURES STRATEGY In 2010 TEP launched a market access initiative called South African Hidden Treasures, a grouping of over 100 unique and exciting cultural, heritage and adventure tourism products, offering visitors the opportunity to experience activities and places that authentically represent the stories and people of South Africa’s past and present. Over the past few years the Hidden Treasures brand has gained good traction both locally and internationally.

10. NEW HIDDEN TREASURES STRATEGY TEP is opening up applications for new members to join the brand free of charge. As the brand continues to grow and the benefits become even more tangible, a membership fee will be introduced. The criteria for becoming a Hidden Treasure includes: Being a fee-paying registered member of TEP Having a unique heritage, social, cultural or adventure selling proposition Being a legal tourism SMME Proving excellent customer service Adhering to high quality standards Benefits of belonging to the Hidden Treasures brand are inclusions in: Marketing collateral Hidden Treasures website TEP’s marketing and public relations activities both domestically and internationally

11. www.TOUCHSOUTHAFRICA.co.za

12. A scalable custom designed content management platform that allows members to update their own information Using cutting edge visual display and intuitive search that follows best practises of the world’s leading social engines Offering the amalgamation of business profiles with google maps and social media pages it summarises everything into one digital business card Providing multiple ways in which members can be contacted and uses tools such as SMS response and vouchers to accurately track visitor interest and conversions Accessible across all platforms, including desktop, tablet and mobile smart phones Operating as a sharing platform that allows visitors and members to share across the world’s top 30 social sharing platforms In development is a TEP branded payment gateway with call centre to support e-commerce TOUCH SOUTH AFRICA

13. TEP is proud to announce that its existing Hidden Treasures members have already been uploaded to Touch South Africa and that there will be no fees for this specialised market access initiative until April 2014. TEP will actively market Touch South Africa during its European and Asian marketing missions in October and November this year where more than 500 trade and tourism buyers will be exposed to this destination marketing effort. Through the portal potential travellers and trade partners can meaningfully engage directly with the Hidden Treasures of South Africa ensuring a personal experience and creating a greater sense of community. TOUCH SOUTH AFRICA

14. Thank you © 2009 Tourism Enterprise Partnership. All Rights Reserved TEP co-funded by: TEP an initiative of: